JC Penney

JC Penny is getting worse. My orders are many times delayed and they charge too much for shipping. I recently called customer service to cancel an order and they told me one of two items was in and ready for me to pick up, yet I was not notified. In order to cancel the other item, I have to contact the store. Customer service can do nothing. Here in Overland Park KS they have half the clothing their other store has. I'm going to Pennys less and less. About ready to cancel my credit card there.

How a company like this stays in business? I think it's because they offer such great "deals" online; however, this is what usually happens (I fell for it THREE times): Order 1: Never arrived. Called customer service. Waited 65 minutes. They said it was on the way. A lie. Never got the item. Never got a refund. Order 2: I got the item; however it was a different color than what I ordered but whatever. However, when I looked at my bank statement, I realized I had gotten charged the FULL price of the item, NOT the advertised discount. I called but when it said "wait time currently 83 minutes" I hung up. F that. Order 3: After 3 weeks still waiting. LESSON LEARNED FINALLY. I'm never shopping here again. I think they are just trying to grasp whatever money they can before their inevitable irrelevancy... just like Sears. Go away JCPENNEY YOU SUCK.

Online order that was ready to pick up at the store 7 days later. Only 2 of 6 pieces there. Store says one thing, customer service tells you something else. Canceled order. They don't care about the inconvienence & simply throw you sorry's & pet your head. NEVER will I do business with this failing company again.

I placed an order on February 1st to have the item shipped to The Mall@ Prince Georges and I havent received my order nor would they refund me my money. I called the customer service line and they couldnt help me that much. They have tried calling the store no one will answer any of the departments lines. As a result I have called and faxed a letter to the corporate office. I have never seen anything like this. This was my first and last time ever ordering anything from them. Im giving them time to contact me before I take my story to the news.

I ordered some items online. Went to have items expedited shipped to me. It would only let me do free shipping. Then I started having my account debited for a subscription to free shipping.com. I never authorized this and they have debited my account three months in a row. Free shipping refuses to cancel, Penny's and my credit union refuse to help.

I Do not recommend JC Penney for anything. I have been a long time cc holder, and ordered an expensive pair of earrings for Christmas which I never received, filed a dispute, they are charging me anyway... for something I never received.

I wrote a bad review of jcpenney.com several weeks ago because I was very displeased about something I ordered only to be told the item was out of stock by email several hours after I had ordered it. I called the 800 number and explained the situation and the customer service representative bent over backward and managed to find me the item and have it shipped to my home all for the same great price. The item just arrived and I am very happy. Thank You! I would like to reverse my bad rating.

Everything fashion in one store. JCP continues to provide clothing and a shopping experience generation after generation. Quality meets affordability in every department. Bargain to upscale there is a range available at JCP.

I usually do not shop on JCP.com but decided to give it a try. I received an email stating that my order was ready for pickup at the store. I went to the store only to be told that my order was not there yet. The employee's only explanation was that they send emails all the time saying that orders are ready for pickup when they really are not and for me to try back in another 3 days. I called customer service and the rep that assisted me said that everything in their system was saying that my order was at the store. The rep tried contacting the store twice. The first time he said they hung up on him. The second time he was transferred around to different departments and then disconnected. After waiting on hold for over 30 minutes, all he could say was to do what I was told and try going back to the store on Monday. Needless to say, I will no longer be shopping on JCP.com.

We have a J C Pennys about a half hour from the house, and we used to do a lot of shopping there.
I don't plan on shopping there any longer. Any time a business declines a consevative seller based on politics alone, then I'm done spending money there.
What ever happened to these stores? I honestly don't get it. They refuse to sell My Pillow products but willingly support Chinese made goods.
I am really struggling to put into words my disdain for companies who shrug at Americans by deciding what we will and will not be allowed to buy in their stores. If they choose to take away my choice of buying My Pillow brand products because the founder supported the President of the United States, then I will take my money and business elsewhere.

In January 2022 I bought a rose gold bridal set. The rose gold has come off the back of the engagement ring. I took the wedding band out of the box today it is tarnished so bad that it looks like the ring is eroded. This wedding band was never on my finger or out of the box. Called the store today to see about getting my money back they said all they can do is send it in to get me replacement. If it would allow it they wouldn't get any stars at all. Wish never got rings there. Pictures below are of both sides of rings.

Ordered a matress on May 23,2020. Salesperson said I would receive within two weeks. After 14 days I went on their website and found out it would not be delivered until June 17,2020. Today is June 17,2020 and I called the delivery company and they don't have the mattress. I have been on hold for 46 minutes and I still have not talked to anyone. Buy your mattress from someone who has it in stock. Penny's doesn't stock, they order from manufacturer when you purchase. Still on hold.

Ordered a sleeper couch. Paid an extra $900 plus tax for an 11 inch AirDream Mattress. The couch that was delivered only had the 4 inch Basic Mattress. We have spent the last month on hours on the phone getting the run around. Now they want us to increase our credit line to pay for a replacement couch. No way.

I just closed my account with jcpenney. Their online prices change daily and they dont do price adjustments even though its advertised that they do. Their shipping charges to the store are ridiculous and if the item doesnt fit, they dont refund the shipping charges either. Avoid their credit card which is through synchrony bank. They take forever to give you any overpayment back. I waited nearly two months for a check and when It didnt arrive, I called and I had to forcibly make them send me another one. The girl did not tell me she was putting a stop payment on teh $20.14 check and when it arrived I deposited the check. Five days later my bank charged me for a returned check at the rate of $12. I still dont have the $20.14 replacement check and now that check will only be worth $8.14 since the stop payment on the first one just cost me $12. Synchrony bank wont do anything about it. AVOID JCP

Always previously loved shopping at JCPenney! They had great value was easy to return items. Therr was great customer service, but not anymore during Covid you couldn't go to the store and when you were able to return something they charged a restocking fee. Now things are not as good quality as they used to be there no customer service

Never have had a problem with JC Penny, either online or in store. I prefer online because there is more stock and better deals but in-store is ok, too. Just more picked over or out of stock items. I just really like JCPenny overall.

We were the first people in line at the jewelry counter at the Lawrence ks location and we were completely ignored as the employee working helped other people that came after us. After waiting for 10 minutes for someone to help us we decided to walk away, it was incredibly unfortunate as we were waiting to buy a diamond ring.

Never ordering a mattress or shopping with jcpenny.com ever again. They messed up and delivered the wrong mattress. I went through a mess to get them to agree to return the error but I would have to purchase the correct mattress (not my fault they messed up) again before a refund for the wrong mattress could be returned. I will be returning the mattress, and shopping locally. I will never use jcpenny.com ever again.

I placed a large order i recieved everything except a pair of shoes instead of resolving my situation they need to investigate why someone did not do there job an place my items in the box i order online alot by far this is the worst experience i have ever had no only is the customer service rude but they place me on a long holds and then hung up on me how can i get any help with this company they took my money but will not give me my product

I purchased some items via website because I did not have time to stop by the store.
However, that was my first time to use their website and sent me wrong items... Their customer service pick up phone 24/7(I think.) and she was nice. The item I wanted was sold out when I called them and I had to go to store to return wrong item...
I think first impression is the most important.
I am not sure I am coming back to their web site again...

On line system is inaccurate, sloppy, misleading, and does not honor promised actions. Even worse, customer service is populated with incompetent, rude, and extremely unhelpful personnel who delight in transferring calls back to the waiting queue, which is always a LONG time. One star is an accurate representation of their internet customer service, but I gave two stars because actual store personnel, in Meadows Mall, Las Vegas, Nevada, are always outstanding.

Never buy their white leather couches with the protection plan. First of all I found out that white couches are painted and when they come to "fix" it, they just apply another layer of paint, which tarnishes over time and needs to be reapplied. However, they won't do that indefinititely, after the second time they will tell you it is wear and tear if the top coat finish cracks or peels and then the warranty expires.

JCPenney use to be my favourite online store but I found recently they have drop in the quality of their clothing. I use to buy 3 to 4 dresses in one buy but now I can hardly find one. I still shop there for underwear for my husband as I find the prices are very reasonable.