JC Penney

I went to Dover Mall. JCPenney and I was returning an item for my mother and had little information to return it But. Keshawn waited on me and he was so very helpful and he knew right how to help me. So with there were more people like him. Thanks Keshawn

I bought two sweaters, on line, I usually wear XL and according to the on line " what is my size" XL would fit me. I received items, they were enormous! I made a return and made a separate order and ordered Large. They took out $16.95, saying because they didn't make the mistake. I understand taking $8.00 for me to drop off at UPS, but not a reason to take $8.95? What a ripoff., and they couldn't give me a better answer.

I wish I could give a -5 star rating. I purchased a pair of Ashely bar stool from JCP. I realized later that the chairs were lacking wooden support on the seat. They are super uncomfortable and make my thigh hurt. They sent me defective items. I called to JCP customer service and they denied to adjust or return of the order simply because it's past 90 days. The customer service manger was rude and simply denied to make any correction on the mistake they committed. Can a seller like JCP sell any garbage to customers and rob customers' hard-earned money? Can a seller like JCP back off from their responsibility of consumer satisfaction? I am not surprised JCP is doing super poorly and vanishing from the market. I am super disappointed and will never return to JCP in my life again, will tell to do so to my family and friends. Adios JCP!

Ordered towels for a mother's day present, was shorted, called in and was promised they would be over nighted to me so i would have them before mother's day. Get a notice will be here on Monday, day after mother's day. Called and spoke to 4 different supervisors and did not get this resolved and was finally given a pitiful $5 credit. What a joke! Apparently you cannot trust this company to do what they say they will do, customer service is non existent with JC Penny. They should have refunded the whole amount of the 2 towels they shorted me and said keep them for your trouble. This would not be a big issue, most people would have just went to the store and got them there, but i am disabled as i told them and cannot get to the store. So this was and is a BIG stressor for me. What happened to keeping your customers happy and doing the right thing?

Ordered a dishwasher; they use 3rd party to deliver, and then their delivery company uses 3rd party to deliver. Everything was messed up! Just trying to cancel the order took over an hour of my time because of all the 3rd parties involved.

Purchased sofa and within one year lost resilience. Initiated claim through Uniters (their warranty service provider) and denied under "Normal use." Fabric started pilling, initiated another claim, and denied again -this time without inspection.

I ordered several items from JC Penney's on 12/15/22. All items were to arrive before Christmas. I received notifications that my order was shipped. I looked at my emails again and again they were suppose to have been shipped. I called JC Penney.com and asked what was going on with my order because it states that it has been shipped. The lady looked it up and told me that my order had been lost. I was like how and what exactly happened. She couldn't tell me. I told her to cancel the entire order. Now I have no gifts for a few people and I'm very disappointed with Penny's!

Great business but not always! They need to stop store cards. It is at least a threat and unfair! I get harrassed by employees there about using the cards. It will help the store and customers to stop! Almost all things i buy there are not worth keeping for long enough. Some are. Been around a long time but maybe not always in my area. I do hope they solve their financial problems when they come up and they need to be honest when they do! I try not to use their website. Not worth it for me! There often was and is talk about how the business was and is owned by a member (maybe family) of the LDS church. The business maybe wasn't always owned by them. I feel they did not live up to LDS standards but maybe that wasn't always true

Before the Corona Virus I ordered a few dresses for my girls. The one dress we needed was missing from the package. I called right away (Friday) and they said that I needed to call after 24 hours from delivery of package, That they would put in a claim. Then I called on Monday and they said a check was being mailed since I paid with Pay Pal. I called 2 weeks later March 17 saying I never received a check and then they opened a claim. They said someone would contact me... the store is closed and I have no answers. I have never dealt with such a mismanaged unprofessional store. The deals look good but I will never order from them again! BTW the dress was 43.00 and I have another dress to return. WATCH OUT! NOT WORTH ANY SAVINGS!

I ordered items they said on the way with email conformation then a few days later cancelled my order. Their prices flucuate every other day so watch or call price adjustment they honor that.it takes a long while for customer service to resolve issues. I am cancelling my card telling my friend not to shop there and I am going to shop with their competitor Kirkland to finish decorating my whole house. Such a disappointment online they show limited items 2 left so order why tthis happened it should have restitution or given an extra discount for inconviences.

The past two orders from jcpenny never arrived despite saying delivered. We have cameras outside of our house so we know no one took them. Their customer service is so horrible! They say call back in two days and the say call back on another day! No other retailer gives me this much of a headache when ordering online! They use the excuse saying ups marked it as delieverd but did not deliver it. Why is it onlt jcpenny ups does that to?!? Paying off my credit card and ditching this unprofessional company!

They cant even replace a pin in a watch that was purchased from their store and you would think that a purchase would be in their computer. Dont buy jewlery from this store everything ive bought from them has been crap. Hurry up and close your doors cause your store sucks!

Asheville NC has the worst salon I have ever been to. All the stylist are second rate. The store is a shamble and the Sephora inside the store may as well not exist. The "Sephora" girls of JC Penny's in Asheville complian about waiting on customers. Not to mention they are suppose to assist with helping you learn makeup but they look like clowns with the way they have there faces made up. Each one was rude to me and I am greatly offended by the customer service. I contacted the store manager but he just kind of laughed about it. Without a doubt the worst store I have ever been in.

She was so helpful and pleasant I will be back because of her! Made my visit fantastic and easy! Gave me great service and went out of her way to help in anywat she could. I will make sure I find her to hlep me next time I get shoes at Jcpenney in yorktown mall in lombard illinois. Thank you again Laurie

Ordered a lot of items from J C Penney online. Not only did I not get my items, they kept charging me over and over. Wasn't a good experience, and I will not shop their online store for any other sales

Poor customer service Ms. Hill in customer service and heavy set manager on duty have unprofessional customer service, they are uncaring to customers needs, I called before I arrived about a sit up pillow and when I arrived it wasn't there

I ordered from the first time recently, a couple of pillows and a new set of sheets. They were on sale, I had a coupon and it was free shipping. My order arrived fast and I couldn't be happier! I will be sure to order from them again.

Recently we got my daughters portriats done at jcpenny. They were great. I ordered portraits there at the store then decided I needed a few more so was able to use the codes they provided to get more ordered at the same price online. I saved money by adding 2 additional pages then if I would have bought the 4 I wanted as extra.
The customer service was exceptional during our shoot. The photographer took the time to ensure we were happy with the different poses. She added extra props to make the event more special. The quality was great. I couldn't be happier.

So I went to the store and the price of Iron was $49.99 on sale. Unfortunately there was none available so placed an order online. When I checked my receipt saw that they charged me $59.99. When I talked to the manager she told me the price in store and online is different. First store I found which told me like that. I told them I want to cancel the order. They said they can't do it I have to do it online. So I come back home and talked to customer service. So they said they can't help me as the order has to be canceled within 30 minutes. I have been with them for more than 15 years and that's how I got treated. Very unhappy about this whole experience.

JC Penny's Fairview Heights, IL is committing fraud by charging people for all products then leaving products they paid for out of their bag! Then when you call them about it they give you the run around and keep saying they reviewed the video and can see the item was left out on the counter and not put in the bag and will refund your debit card but then don't do so! They are doing this in store and online then using the money they are stealing as an interest free loan from the public to pay their expenses! Most are not getting their money back at all! I have talked to three employees two of which lied their heads off including their claimed titles as managers,which they are not! They are putting the phones on remote forward, so you never get a person to pickup! I filed a complaint with their corporate office and they are no different so I also contacted and filed complaints with the FTC and IL AG! All need to report them for their criminal activity! They need to be shut down and thrown in jail! They charged my debit card for all including the Paul Mitchel shampoo and conditioner gift set that was normally $22, but on sale for $12.99, which they then never gave me! They are making millions doing this as most won't fight for their money as I do! It is THEFT and FRAUD!

Ordered my husband 6 shirts for Xmas they got there money immediately I had to wait 3 weeks for my order to arrive. Unfortunately I ordered the wrong size shirt and instead of doing a straight swap I loose £26 off my original order and the shirts in the interim have increased in price their attatude is absolutely awful and they have no costumer service I would advise anyone to think twice before ordering anything from them!

I ordered a dress from JCPenney in the store on May 22 because they didn't have it in my size. I was told it would be delivered June 2 at the very latest, which was one week ago. I called on the 2nd after not hearing anything since I ordered it and it wasn't here yet and they had no idea when it would be. I still haven't heard anything from them, and I needed the dress last weekend, and they won't let me cancel the order.

I ordered some clothes for a bachelorette party and instead got a suit which was something I didn't order. So I sent the suit back and they told me I would get a full refund. For now them to tell me that I need to file a police report on a package that i did get but it was the wrong item that THEY had sent.