JC PenneyReviews 527

I ordered items on the 21st of May, it is now the 31st of May, I have called in 3 time to check on them. I was told that someone made up a packing slip, but never shipped them. I was not told we are sorry and will see that they go out right away.
I was told they would credit my account for the items. I did not want credit I wanted the items. If you make a mistake clean it up. This person should be fired. I have had an account with J C Penney since 1967.

The store in Evansville Indiana is a mess! Clothes on the floors, making it a safety hazard and racks of dresses not separated by size that are too full! The dressing rooms have clothes on the floor and the rooms are too tiny especially since they put a big chair in each one. The prices are way too high too. I picked up a pair of ordinary cotton capris and they were $48! It was a joke. Plus the clothing selection is very outdated and in a lot of cases just plain ugly. I finally went to Walmart and was able to purchase a pair of capris and a pair of shorts in the same quality of the Penny's merchandise for less than I would have paid for one item at Penny's. I don't plan in going back.

I have been a loyal customer for about 6 years. I pay my cc off every single year. In the beginning, a cc limit of $1200. Than a couple years ago they lower my credit limit after I paid it off as usual, to $300. So, I didnt shop with them for a while. I recently decided to give them another shot. Im shopping online and go to check out with an error of "not all items in bag qualify." Ok, i get. Now im spending time trying to review and delete items from my shopping bag which i have no problem doing with numerous stores online other than JCP. They quote this experience is a breeze. Ha! So online help comes on and I tell her my issue. She askes me if I have signed in, which I answer with, I will try again but A breeze, my $#*!. She tells me that they dont tolerate the word "$#*!" and ends the convo. I have been trying to check out for several days with the same error messages. I had 18 items in my bag. Guess what. I will be payimg this cc off and they will no longer have my business. Have a blessed day and your service is the worst! May want to work on that if you want to stay in business.

I placed a order today and as I clicked "place order" I realized I made a mistake. I called the Minnesota call center *******189 Like it states on the website) and asked to speak to a manager to cancel my order. She told me if I take more than 4 seconds between placing a order and trying to cancel it there's no way to cancel it. How is that humanly possible? I asked to speak to another manager and they left me on hold for 15 minutes. Finally when that manager came on she said the same thing. I then used the chat service and told the rep what the manager said and all she said was she was wrong that if its not done in 5 minutes or less they cant cancel it. Yet it shows its still in processing on a Sunday. I doubt the information stated by either rep was correct. I am paying off my credit card and will NEVER use Jcpenny for anything EVER again.

I ordered product on line which was promised to be delivered in 4-7 business days. After 15 business days and no product, I called the store and they had no record of my order. Called 800 number, sat on hold for 15 minutes, then the lady accidentally hung up on me. Called back, got someone else, and she and her supervisor have no idea what happened to my order and suggested I try to cancel it. Not possible to cancel my on line order on line or on the phone, so i have to go into the store to do it! So frustrating. Will absolutely never order from them again. Antiquated order system and terrible customer service.

This is 2nd and last time I'll order online from Jcp. Before you order they say you'll receive April-6-10. Then 1 wk later they say Ups has received, & will send to usps days later because under 10pds, so I'll receive on April 12th. This is 7 clothing items, that I needed by 10th. Talked to supervisor & they can do nothing. Never ordering jcp online. Hate website if I forget pswd so many ads with reset doesn't show. Customer service is a joke...

Not sure why JC Penney has any decent reviews to be honest, they completely messed up my entire order and the customer service were the rudest people I have ever encountered. They are some of the stupidest people I've ever talked to in my life I guess that's why their job is answering phones all day and they can't even do that right/correct my order that they messed up. Never in my life have I had this bad of an experience with a company. What a joke I'm surprised they haven't gone out of business

I ordered a bed frame that went on half off a day or so later. I called to cancel or ask for the new price. I was allowed neither. I called again a few days later after I found the price again on line. I was elevated to a supervisor named Mike who told me I already got a good deal(actually, I didn't). He was very argumentative and indicated there were no notes on line about my previous discussion. He eventually told me I could refuse delivery and I wouldn't be charged anything. My husband watched the delivery person punch in the codes that MIke said he would do. Mike also said he would "personally take care" of the return. Well, yesterday I called( has been a couple of weeks) and nothing had been done and no notes were on the screeb(as he had promised). The last person I spoke with gave me her name and worker number(something not mentioned previously).
Whereas the first person said adjustments were made all the time, Mike indicated they never were. When I pointed out the new price and coupon currently advertised for the item I ordered, Mike indicated the coupon was only for bedding. I sat there while we spoke and punched everything in as if I was ordering the bed and guess what? The coupon took!
I can't imagine a supervisor not knowing who coupons work, or not having the intellectual curiosity to do what I did while speaking to him(he declined when I pointed out what I had just did and the coupon worked). He also lied and made no notes on the screen and did not take care of my return.
For a company on life-support, this isn't how you treat people.

Jcpenny gave me a credit limit of $500 I have paid them on time every month my credit score hasn't changed since I've gotten the card. Last month I paid $300 on my card today I got a letter saying they lowered my credit limit to $100 because of my credit score, I called and told them that I wanted to cancel my card and they came up with every excuse for me to keep it LOL I will never shop their again the last pair of jeans I got there I wore one time couldn't wear them after I washed them because they ripped and when I called about it the lady said it had to be the agitator in my washer HA i have a front loader think of another excuse!

She was so helpful and pleasant I will be back because of her! Made my visit fantastic and easy! Gave me great service and went out of her way to help in anywat she could. I will make sure I find her to hlep me next time I get shoes at Jcpenney in yorktown mall in lombard illinois. Thank you again Laurie