J. Crew

Love J. Crew styles, but quality has declined over the years. On top of that, the facts that they charge for returns, almost all sale items are final sale, and sizing is inconsistent are causing me to stop shopping here. If their were more stores where I could try items on and return things, I would much more inclined to purchase from J. Crew.

I've purchased at least four pairs of pants that have been up to 9 inches larger than the size chart indicated. After talking with the JCrew representative, I was told that the size chart is generalized and not specific to any particular piece of clothing. They're good about letting you return and replace even with items that are final sale, but it is particularly difficult to figure out what size to order because they do not have specific size information for each item offered, I think they need to be honest that the size chart is just a general guess and not specific to any particular garment.

I was on the phone for one hour to return something and they never could manage to help me do it.
The quality is poor and now they buy from third party manufacturers and will not let you return them to j crew site when you have NO idea that they are not a part of J crew
They will soon go chapter 11

I've been shopping at Jcrew since I was in college, so more than a few years. I even worked for the company for the better part of three years. I recently emailed Jcrew about not getting my birthday reward this year and the csr who emailed me back was extremely rude and didn't even use my name. Just a generic response. And she told me that "sadly" I didn't qualify for the reward. Um yes I do, got it last year in fact, but it's only 20 bucks so no biggie. Worst csr experience I've ever had with Jcrew. Maybe it was a bot? If not then the company needs to start training their employees better because otherwise, they'll keep losing loyal customers like myself. I'll be shopping at Nordstrom and Bean from now on.

I ordered a cashmere sweater for my brother in late November. Because of medical issues,, he didn't open his holiday package until January. It came in the wrong color and style. He tried to return it or exchange it but the hers said it was too late. He sent it back to me and I also tried to return or exchange it. Again they said it was too late. Is this company failing? Who runs this awful company? It used to be a decent store but now I wouldn't waste my time on these creeps. They sure don't know anything about customer satisfaction!

I place 3 times the same order. First time I placed it online and got a confirmation and 24 hours later I got a cancellation email. The remaining two times I placed the order over the phone and was assured it will not get cancelled but it did until I called again. Guess what it again got cancelled. How can you run an online store this way?

I finally walked into their outlet mall and ordered another product but since my size was not in store they shipped it. This time I got the order with security censor so again I had to go back to the store to get it removed. Horrible experience both in store and online.

I bought 2 duplicate jeans that were the same size and style I already had.
They were so big I could not keep them up without tightening my belt where the material folded over.
They were a straight leg w34/32 and fit like they were at least a w36.
What's happening in Bangladeshi?
Very disappointed in a blue Jean company that I thought was better.

I ordered a t shirt and a pants and got a dress instead and customer service keep telling that the item was already delivered…
Bad service to order online and low quality clothing.
This was my first online order.
Not recommended

I placed a large order. The order was confirmed. When I checked the website to see when the order would arrive, it said order "canceled". They did not notify me. When I got a customer service agent on the phone, he read me a prepared statement saying there were "discount discrepancies" and they would not honor them or send my order. No other explanation. All the items I tried to order are still available at a much higher price.

JCrew used to sell good quality clothing but it changed a couple of years ago. Cashmere sweaters used to cost $180 but its all worth it, they have the best colors compared to other brands and it last for a long time. But after that couple of years, yes the price is lower but the quality is poor. 2 cashmerE sweaters from them after hand washing shrunk. The "merino" they sell is so thin not worth the price.

I bought a lot of things with a coupon code. The coupon code didn't work, even though it said it did until it processed my payment. So shady! I called them within minutes and told them what happened. They assured me I would be returned the money. That was 2 weeks ago! I keep calling and they say because I used Applepay it takes longer to process the refund. I wonder how much longer it is going to to take for them to give me my money back.

JCrew misleads customers with a "30 day return policy." When you order online, it's really more like a week (JCrew subtracts the time it takes them and their shippers to send the package, send the return, and then process the return) Direct quote from customer service: "it takes up to two weeks for the return to be completed and the policy indicates that returns need to be processed and received within the 30 day window"... shady practice, I would avoid doing business with this company.

Went to pick up a package at Rockefeller Center location. Kept waiting, they couldn't find it. They offered a gift card for the inconvenience. Kept waiting, they couldn't do it. Complete waste of time, and they couldn't care less. Shop somewhere else...

I just purchased over $350 worth of merchandise on JCrew.com. I needed to return 1 item, a belt and they charged me $7 to return the item. I purchased from many stores over the holiday and even the less expensive stores returned items for free. They just lost a customer.

I ordered 2 robes which were not cheap. When they arrived I expected there to be some quality to them based on the price. They were incredibly thin, cheaply made, ill-fitting, way too small and not at all true to size. I tried returning them, and J-crew made me return them separately so they could charge me two return shipping fees (even though they were shipped to me in one package). Then they charged a restock fee on top? When the sizes advertised were not even close to accurate. This is irresponsible and there is apparently no regard for the planet. Why insist on needless packing materials, postage, etc? Just to make an extra few bucks off your customers instead of serving their needs. Pathetic.

Ugh J. C. do you hate women? I can call you J. C. As we have known each other for over 20 years. You were the place to shop for cool weddings and warm wool coats and beautiful suits. But now look at you, you traded quality for quantity. A lot of ill fitting, poorly made pieces. I can order the same style of pants in 3 colors and none will fit the same. You make dresses and shirts and jeans that could not possibly be made to fit the human form. You should have stayed in your lane. You were better than that at one time. I'm sorry but I just can't anymore. Goodbye.

I have shopped with JC for years and always had a positive experience. If there is an issue or something doesn't fit the return policy is very good (unless you purchase a final sale item, then there is not returns.). Many of the items I purchased from years ago still look beautiful and new.

Their quality has way downhill and sizes got weird. Plus they closed most stores so if u order online and need to return they charge 7.50. Unacceptable!

I love the T-shirt, the material is good quality, small knit, has stretch, but does not get all stretched out like some of my other tee's. So you can wear it more than once without washing & it still looks great.

I just wanted to give a shout out to J-Crew Suiting - particularly the Ludlow line. Incredibly quality at fair prices. Really so pleased with several suits I've purchased. Excellent customer service as well!

Three separate times I have ordered a pair of New Balance sneakers and all three times the shipping date was pushed back over several weeks and then canceled. I can understand this happening one time. They were in stock two of the times and this still occurred. I will be ordering from another company hear on out. Customer service was polite, but absolutely nothing was done. Oops, sorry is not enough. Sorry, J. Crew moving on.

I asked a question and the 2 managers where not able to help me. That's fine. But what is not fine is their service, one manager said she was busy doing something when the regular employee asked her to speak with me. I over heard her say I'm busy doing something. I asked a question and she says I'll ask the other manager, but I doubt it. Other manager came out, she did not even make eye contact with me, she says as she's walking up to the desk, sorry, cannot help., try to do it online. I stated they have helped me before, then she got a bad attitude with me and literally blew me off. I will never step foot in that store ever again. How di hire these people, where has all the good customer service gone. Very sad

I recently purchased 3 summer t-shirts. Great colors & fit. However, after about 3 washes they have developed holes at my waist band. I have had this happen with less expensive t-shirts (seems to be because of inferior cotton) Not ok!
Also purchased one of the sweater long jackets - love the style & color. However it is piling way too much for what I paid. Some great styles, but the fabric quality is not good!