J. Crew

I love the T-shirt, the material is good quality, small knit, has stretch, but does not get all stretched out like some of my other tee's. So you can wear it more than once without washing & it still looks great.

I just wanted to give a shout out to J-Crew Suiting - particularly the Ludlow line. Incredibly quality at fair prices. Really so pleased with several suits I've purchased. Excellent customer service as well!

I always call my order in as it's easier than on-line ordering. The operators are helpful, polite and make ordering very easy. They also send special offers to your e-mail. Their products are well made and last a long time.

J. Crew offers some of the most valuable designs and make in clothing. Customer service is always available to assist. Professional Courteous knowledgeable ground and air services have been met by order fulfillment. Great tool is you can track and monitor delivery truck real time from VA to Watermill Great condition Ups ground reliable and professional right to your front door or any access point requested

I recently purchased 3 summer t-shirts. Great colors & fit. However, after about 3 washes they have developed holes at my waist band. I have had this happen with less expensive t-shirts (seems to be because of inferior cotton) Not ok!
Also purchased one of the sweater long jackets - love the style & color. However it is piling way too much for what I paid. Some great styles, but the fabric quality is not good!

Purchased 2 ladies flannel on sale, they were about $20 each after paying shipping. These shirts are NOT anywhere near flannel. They are a cotton "wanna be" flannel. They were final sale or I would have returned them immediately. If you are looking for a cotton shirt made to look flannel this is the shirt for you. I purchased flannel on Amazon for the same price and they were real flannel. I'm very disappointed in J Crew and will stick with LL Bean for my future purchases.

Really great place to buy designer clothes, items arrived pretty quickly and in perfect condition! There's a lot to choose from on the site and the shopping process is smooth and enjoyable, would recommend :)

I ordered a dress online for a birthday party I was to attend. I expedited shipping to ensure it arrived in time for the event. The delivery date was approaching and I noticed that the status of my order was still processing. I call customer service and was given an explanation that my order would ship from a local store and would arrive on the expected delivery date. The day after the item was supposed to be delivered, I got a cancellation email. According to their own tracking system, there was no way I was going to get it delivered on time. Customer service rep clearly misinformed me. I won't be shopping at J Crew anymore, not worth the aggravation.

I am obsessed with J. Crew. Their retail experience is top notch, and I love how you can order items (for free shipping) online while you're in the store. Their site is easy to navigate and I absolutely love all the pictures. I also love when they do anything that curates looks, as the way they style clothing is unreal.

Since it is pandemic the only way to shop is online. Ordered a few items - i live in the UK so the shipping took 2 weeks. Somehow other companies manage to do way shorter times even when shipping from different continents. I kept few items and wanted to return the ones that doesnt fit. No labels or easy returns process that we are used to here in the UK with many other brands and online shopping platforms. Emailed the address given - the person responds once a day (at night as i assume they are based in the US). Supper slow and not responsive, taking days for a simple thing like sending me instructions (labels that you need to print yourself! And that costs £35! - have they heard of the modern technology? QR codes or at least shipping labels included? Who prints these days!?
Such an old way of doing business, not easy and frictionless and no where on par with the rest of the industry. I definitely will not shop again at j crew, too much hassle! And lets see if i get a refund!

Placed a $641 order and had it confirmed 12/7/2018, along with the prices. Then got an email on 12/10 saying there were still items in my shopping bag, and at MUCH higher prices! Couldn't email from work. Called, was on hold with inane music for 50 minutes, and no notification as to how long the wait would be. "Savannah" finally answered and said the second email was a "mistake", to ignore it. When I spend good money I expect better service. Never again, J Crew!

I had an issue with J. Crew website placing an online order. I called and spoke with a customer service representative who then transferred me to someone on the technical/trouble shooting team. Problem was accurately being looked into, but most importantly I was very pleased with how attentive and professional both representatives were. It isn't common to get the highest level of costumer service in this day and age!

J. Crew used to be a mainstay in American goods, gorgeous streamlined wearables now are a bit shoddy and cheap. Again, companies outsourcing to factories where the 'fast fashion' churn out is effecting quality and thereby met with sizing issues and cheaper materials and low quality garments. Some basics are still ok, it's hit and miss. Online the customer service is pretty much non-existent. Wait for sales of certain products, coupon codes and such, if you are a fan of the J. Crew brand.

What happened to J CREW? I hadnt ordered anything for a few years and boy, has the quality gone downhill! Even the colors and styles are not so great anymore. I have been shopping J CREW well before they sold online. I still have an Oxford shirt from 20 yrs ago. I doubt the shirts I bought for this summer will last the season. Plus the boyfriend chinos fit really bad. I will no longer shop there. Very disappointed.

I went to J. Crew at the Garden State Plaza yesterday where they were holding a jacket for me. I have to tell you there is a salesgirl I asked for her name and she said Johanna. S. Store #537. She was fantastic, caring, and extremely helpful and in my book over the top. Really went out of her way to help and accommodate me. She definitely is an asset to your store. I hope that she sees or hears about this review I'm doing because I'm sure it will make her day! I definitely will shop more with this store and this is what makes people come back and shop.
Sincerely,
Deborah A. Celentano

J Crew service and customer s service has deteriorated. I am a customer for over 10; years. I live in Philadelphia and cannot visit store, closed recently.
I have bought on line very often and sometimes had to exchange the item in store with no problem and friendly, professional employees.
Now on line purchases are paid via Comenity Bank.
I have only experienced unfriendly service when calling to pay my balance. I could not complete my payment on line due to a " glitch" as Comenity/JCREW communicated on line, so no choice.
I need to rethink buying at JCREW bc I don't like condescending, patronizing, rude customer service.

Love JCrew since it began as a catalog in early 1980's. The quality is not at all what it used to be, but the customer service is excellent if you have a credit card from them! Otherwise it depends on manager of store! Overall still good company, I'm rooting for them to come back from the ashes!

I shop a lot of online clothing stores and J. Crew is by far the most difficult to work with.
My previous order contained the wrong items in the package.

This order I had difficulty getting the right sizing. I called J. Crew and they advised me of the sizing but once I got them they were still the wrong size. The representative I first spoke with was a rude gentleman that was apparently in a hurry. He rushed me into completing a second order and charged me shipping to replace the items that were the wrong size. I had to call again this morning because there was a third item that we did not get included (because he was rushing me), and he forgot to send a return label to me. I am confused about the $7.50 return fee, because no other clothing company charges this fee. I will be sure to stay away from J. Crew moving forward and inform others to do the same.

I spent over 400$ on a cashmere scarf and boyfriend sweater. I wore the sweater only one month and it started to pill. I felt the scarf was also very flimsy for what it should be. I contacted them by their *******@jcrew.com four times with no reply. I contacted them at their other order.com address and no reply. Not even a "we will answer your request in 48 hours." This has been well over one month and still no answer. My next step is to contact them via telephone. What I have found is their material has become substandard. Their quality has gone way down. I know I am not overly crazy when it comes to my clothes, but when I spend that kind of money, I want my items to last and look good. This isn't inexpensive piece of clothing as far as I'm concerned. Stay tuned as I will let you know how it plays out once I call and speak with a representative.

The handbag is so cute, I have gotten so many compliments already! It is big enough to hold a large wallet and makeup bag with room for sunglasses and such... the inner pockets help keep you extra organized.The crossbody is just the right length to sit on your hip. I love it :)

Been J Crew customer for 2 decades. Lost my package worth $300. Told there was nothing they could do. I have spent thousands upon thousands of dollars w J Crew throughout these years. My acct is now deleted and I will never buy another item from them. I buy from many high end stores and I have NEVER had the trouble that I do w J Crew. For a 20 plus year customer to say that they are done... says a lot. They treat their customers poorly. The delivery is BAD and SLOW. God forbid u don't have a tag on some return merchandise u just bought the day before. For a 20 plus year customer to say they are done, do you really need to hear more?

They found me on indeed, the district manager emailed me to set up an interview. The position was lower than my current holding position which I was okay with as long as my salary was matched. The process was quick and easy, even the interview went well it lasted for a hour. However you can tell that Ashley wasn't thrilled to be interviewing me, however I kept my professionalism and articulated my words. I received a email saying I wasn't qualified a couple days after my interview, I was completely flabbergasted because my retail experience and background over qualified me for the position. Very distasteful experience, they ought to diversify their employees!

Let me start by saying that I'm a dress girl who lives in the tropics. I love J. Crew because their size consistency is always spot-on and their fabrics are soft, comfortable and fabulous! Many of the dresses I have of theirs are timeless in style and have lasted many years. I'm always told that I have the best taste in clothes. I credit the quality of J. Crew for much of my amazing wardrobe.