J. Crew

Took over a week to respond to my multiple emails. They overcharged me. People on chat would promise me something and not do it. Kept having to contact them and the totals I was charged are STILL wrong. Not to mention it took 2 WEEKS to get my order.

Around 4:15 today at the JCrew at 6910 Fayetteville Rd, space 155 Durham, NC, my family and I walked into JCrew, and a Caucasian employee in the store greeted us. I kindly went up to them ( J.Crew employee) and asked if I could use a restroom, and he/she replied that they didn't have one and informed me I had to go to Moe's next door. For the record, I'm a brown complexion man I went to Moe's and came back. A few minutes later, a Caucasian woman asked a JCrew employee if she could use the restroom, and he walked the lady back to the bathroom.

I will no longer be doing any business with JCrew

JCrew = racial discrimination

J Crew demonstrates that they are not capable to handle their business appropriately, and instead they think they can treat the clients according to what they cannot manage.
They are not ready to meet the needs of what they want to sell, drag your orders online and after a long wait cancel your order without consulting you. How much of the above shows the class they claim?

J Crew charged me a 35 dollar late fee on my due date and when I called and spoke to a Supervisor Jennifer ID # 9324 her response was I paid my bill at 6:30 P.M. and that at 6:00 P.M. is a new day. Meanwhile we have 6 more hours before the day ends.My bill was 35 dollars and I paid 35 dollars meanwhile I was charged a late fee if 35 dollars so that means I paid zero dollars on my bill.

I placed an order 10 days ago. Today, 5 days before Christmas, they cancelled my order leaving me with no present fro my daughter. No wonder they had to file for bankruptcy

J. Crew used to do at least 40 percent off everything, no exclusions for Black Friday. Whomever is in charge now should be shown the door. Practically anything of decent quality is excluded from their Black Friday discount. I refuse to support the new management team of this company with their rip off mentality. Practically every other retailer is doing steep discounts with no exclusions for Black Friday. J Crew has beautiful items this year but their Black Friday weekend is a joke. Don't bother buying from them as what you'll repeatedly find on their website is the statement "Exclused from promo." SMH at their arrogance and the fake "only a few left" inventory quantity warning on items which disappears and reappears by the hour. Total rip off.

Company has been struggling since blowing through two CEOs and a lead designer. Quality
Is falling and they are trying to firesale their goods while going through a bankruptcy. Many orders ultimately get canceled because of poor stock management. All of this has resulted in a huge degradation of service and leaves the customer wondering what the point is. Long gone are the days of limited, quality goods and top level customer service. As a customer my only hope is one day another brand takes up the helm of what J. Crew used to be

I got the same pair of pants in both XL regular and XL Long. Already reviewed here the XL Long as ridiculously far too big. Two weeks later came the XL regular and this one has a bulge in the thigh that no normal human being has ever had. Apparently if you are an XL, any rules about the female body go out the window--any old shape will do. To be fair, NYDJ jeans also have too-big thighs, but not bulging ones like J. Crew.

I use a prepaid to order x-mas and didn't realize that jcrew charges once(which goes into pending), and then charges you again for the same order when it ships. Then you will get ur original charge back in a week after the ship it. So have the $ to pay for it twice in your account or you will not get it. What a BAD policy. Christmas ruined!

Jcrew makes it virtually impossible to return. There's only one Jcrew store left in Colorado, can't return merchandise from a regular Jcrew store to an outlet and they charge you 7.50 to return by mail using their prepaid slip. Horrible company, quality has declined and they aren't what they used to be. Not impressed. Seems like they're on their way out.

This has happened 2X to me now. I don't know why I ever shop here! When I go to order they tell you that pick up at the store is on a certain date. The items are never there on that date. When I try to cancel, they tell me that I can't.
Now I have to jump through more hoops to return the items once they dribble in on separate shipments and dates. It is such a pain!. They take your $$ in a millisecond and but it takes extreme efforts to get it back. Terrible.

I love JCrew. Amazing price for an amazing products. Items was delivered on time and what I saw on the website was what I got when my items arrived it's really good. I've always enjoyed online shopping at JCrew and I recommend this company. After visiting several websites finally I found many beautiful clothes on this website.

Every time I receive the J Crew catalog, the items that I want to buy are always already sold out. How can that be? You assume that you are receiving the catalog at the same time as everyone else, are all the other people much faster at going online and purchasing these items? J Crew needs to do a better job at making sure the stuff they put in their catalogs are available to the customers at least the same week that the customer receives their catalog. This has happened to me at least 5 times so far.

I attempted to order a pair of jeans. Had them in my cart and found a coupon code that brought the price from $49 to $35. Went to check out and decided to set up an account so I'd have a record. When I got back to my cart, the code was gone and price was back at $49. Saw where teachers could get a discount. Went through the steps for that. Went to the website from the email they sent that included the teacher discount. Those jeans were nowhere to be found. Waited awhile and tried again as a guest and got the price again to $35. Was going to check out as a guest, but couldn't and lost the discount again. Decided to try and chat with someone. Wrote out all that had gone on and they connected me to someone and immediately disconnected... Problem after problem! Very disappointed.

My husband and daughter went to JCrew at Shops of Nanuet, NY. A skinny talk blonde and a short brown haired salesgirls acted very snobbish when they entered the store. They were not that helpful. People should not judge other people fir the way they dress. My husband spent a lot of money to my gifts and should have been treated with respect. Toward the end one gave him gift boxes for my cashmere sweaters. Please try to hire friendly and non discriminatory personnel. I don't know if I will be shopping there anymore. It's a shame there is beautiful clothing in that store.

I can't imagine how anyone can order anything at China website. Prices are rediculous. They are already higher than on other J. C. websites plus taxes, customs fees etc. I understand, most of networks consider taxes as a customer responsibility which is fine with me. I don't understand how other networks have way lower taxes for China (e.g. outnet.com) or pay taxes themselves (e.g. Raffaello-network). Upon check in the final price is almost double. No promotion for China usually. Things of 2 years ago collection are still on sale for the same prices... Apparantly, J. C. Is not interested 8n this country.

I placed an order on 3 October 2018 and the order did not arrive. After enquiring multiple times I was told the parcel had been lost and that I would be reimbursed in 10 business days. I have now had to follow up the reimbursement 4 times. It's 10 December 2018 and I have not been reimbursed and I have not received the order.

This was my first shopping experience with Jcrew and it has been the worst retail experience I have had - it is completely unsatisfactory.
To place an order which never arrives and then need to follow it up multiple times only to be told it is lost and then to need to chase up the reimbursement is embarrassing for Jcrew.

If Jcrew valued customers you would have re-sent me my original order free of charge and made the reimbursement immediately.

Who in the world doesn't like Jcrew!? Fast delivery, Best quality, Good customer service and good sale prices! :) I've bought 2 pants to die for from their website on sale and the quality is perfect. The funny thing is that I bought them on sale. I will always continue to shop from them.

I paid for an item in full but they opened up a credit card in my name and started sending me late fees. The item itself had to be returned four times before they got it right. When I tried to discuss with the bank who runs JCREW credit cards, Miss Fitzgerald, she was too uppity to be of any assistance and didn't make an effort to redact the unjustified late fees. They have bullied and harassed me over a measley forty dollars, Do not under any circumstances do business with this company.

Given the site was offering a deep discount offered online so I thought I would tried J. Crew. I order 2 pants, one for my 8 years old son and one for me, size S. Both he items arrived did not match the photos but I figure my son's pant is alright since he will grow. But mine was at least 2 times bigger and wider and just not possible for me to wear. I didn't need to get a refund but was hoping at least I could return and get a store credit or to exchange another item even if I need to pay for shipping. But guess what, ABSOLUTELY ZERO RESPONSE from J. Crew. I tried both their website and also writing an email, just NOTHING! This is the worst fashion company ever, no wonder why I have not order from them before and will never order from them.

Maria was the manager on duty when I called to tell her I thought I had been overcharged for several items I had purchased. She looked up the transaction and adjusted the prices and was SO SO very professional, efficient, and POLITE. It was impressive! It can't not recognize that kind of customer service.
(This was the Round Rock, TX outlet store)

I went to JCrew at Columbus Circle yesterday, and Briana help me to find the stuff from other's store by calling some stores, it's very nice of her. And today I come back to the store to get something else. Now I love JCrew cuz of her service impressions. Next time when comeback I will open the store card

I ordered items and jCrew sent to addresses from 4+ years ago and wanted me to call UPS to fix it when it was obviously their online order system that made the mistake - never will shop there again…..