- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
J. Crew has a rating of 2.1 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about J. Crew most frequently mention customer service, cashmere sweaters, and credit card problems. J. Crew ranks 21st among General Apparel sites.
I had an issue with J. Crew website placing an online order. I called and spoke with a customer service representative who then transferred me to someone on the technical/trouble shooting team. Problem was accurately being looked into, but most importantly I was very pleased with how attentive and professional both representatives were. It isn't common to get the highest level of costumer service in this day and age!
I placed a large order. The order was confirmed. When I checked the website to see when the order would arrive, it said order "canceled". They did not notify me. When I got a customer service agent on the phone, he read me a prepared statement saying there were "discount discrepancies" and they would not honor them or send my order. No other explanation. All the items I tried to order are still available at a much higher price.
I've ordered shoes and boots from them and they've arrived thoughtfully packaged, it's a gift to unwrap them! The clothing is well designed and beautifully made, I'm so glad to have discovered JCrew!
Products used:
Shoes jewelry sweater blouses
The quality of all their products is guaranteed to be always best, it never disappoints in that region. Cool new collection with good price.
I can find a huge variety of clothing on J. Crew. The sizing chart is very helpful and it is accurate. Shipping time is quick and the quality of the clothes are great! Highly recommend!
Friendly, larger selection. Diverse staff. Very helpful with regard to my exchange. A beautiful shop.
I am a regular international customer. Customer service is efficient and helpful. Also, Shipping is reliable and quick.
I love the T-shirt, the material is good quality, small knit, has stretch, but does not get all stretched out like some of my other tee's. So you can wear it more than once without washing & it still looks great.
I really like the clothes I purchased from jcrew. Their clothes are super cute, but I also really like their shoes. Sometimes there is more selection and better deals online.
Bough some jacket from J. Crew. Great look but price is little too high..
Gain trust and grow your business with customer reviews.
J. Crew is style over fashion and offers timeless outfits for Women, Men, and Children. It's sneakers with suits, color blocks & pattern-mixing, denim jeans with chambray. At J. Crew there's more than one way to wear an outfit.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
