JEGS

Ordered an overpriced item that was in stock and available to ship. Within hours received notice that the item could not ship from distributor for 10 days. Sent two different versions of Email, one by reply the other through PayPal to cancel my order. Within 8 Hours I get another Email saying my order has shipped. Over thirty minutes on hold trying to make sure it is canceled. Communication within the company is not good at all. I finally got hold of a customer service rep whom I could barely hear and hopefully it's caught and canceled.

I ordered a suspension kit from Jegs in early September, said would ship within a week. 2 weeks later, no kit and shipping date pushed out another week. Called and told it would be an added week, so now we're at a month out and they tell me that's estimated. I call again and now it's pushed out another 2 weeks. This is totally unacceptable and has completely thrown the timeline of my project off. I will never order from Jegs again, no matter how good a deal. Additionally, I did a review about this on their site and got an email saying it was published and live, checked and it has been removed by them. Why have a review section if you're only going to publish the good ones?

I ordered a new "factory replacement radio" for my F-150. When I received the item it was not a radio, but instead a face-plate for my console. On top of it being grossly misrepresented, it was clearly a refurbished items that they listed as "new". There was a rusted bold and retention clip as well as scratches on some of the buttons from vehicle wear and tear. I tried calling customer service (you must call; email is not an option) but spent over 30 minutes on hold. When I went to the return option online, I found that I could easily return this item but at my own expense. I have submitted a Feedback form and have disputed the charge on my credit card due to deceitful practices. This review is step 3 and the BBB will be next. I can clearly see why the overall rating is 1.4 stars.

Ordered June 26 got July 1st. Bent n both corners on hinge side and even popped a river out. To f... n lazy to check their inventory. 100% cost satisfaction BS. Your crap u responsible to take care of this your a... W/ no integrity or cojones to put people first and when we got to come back out of our pockets to send this garbage back to your dump. To get it looked over and maybe get some more crap to replace the s... U sent me. I work to hard for shi. Y people to buy your dumpster juice. U sux

Derale electric fan/shroud I received was an obvious previous return from someone else (hardware bag was torn open and parts missing) that they stuck me with. Grill of fan had broken pieces and a full crack where the fan motor mounts. Also the second time they failed to give me an invoice.

Ordered a set of 5 wheels. The site said that they would ship withing 24 hours. I called JEGS a week later to find out that they were on back order and I would not them for 2 months or more. I asked to cancel my order and get my money back... after reading other reviews I'm nervous about getting refunded.

This company sucks. Sad.

I ordered a kit transmission pan,bolts,sealant and filter, a kit I received filter. And bolts ten days after that I got told the pan was back order how can you charge full price for a kit and send parts a kit contains all parts I wil be taking my business to summit from now on this has happened many times in the last few months

This is the worst company Ive ever worked for. Im in tech support, they constantly change your schedule so you have to check it every day. Theres no consistency to the times you work or days your off. Never have any parts that are acutally worth the money in stock. Upper management will constantly belittle you and make you feel like a idiot. Most of the supervisors have no actual tech experience just look at a catalog and says well our catalog/website says it will work. Were told to tell the customer whatever they need to hear to make the purchase.

First time customer. I ordered a hard-to-find part that I needed right away. They processed my order and took my payment, then told me it was back ordered for 60 days. 60 days! I needed the part, so had to buy a much more expensive part that was readily available at my local parts store. It's been three days since I cancelled my order and I still dont have my refund. First time customer and now, no longer a customer.

CLEARLY false advertising going on. I am (or have been) a very loyal Jegs customer that regularly works on multiple projects in my small business. Recently I noticed a price for a part at Summit Racing was $20.50 cheaper and inquired about Jegs Price Matching after thoroughly reading their policy. "Oh yes we can match that price they said"... and took my money for the lower Summit Price. After getting an email saying "Thank you from ordering for Jegs" I received a call saying they couldn't match the price because the price was below their cost. REALLY? $20.50 is all they make on a several hundred dollar part? The following day I wasted some time forwarding the pics of Summit Racings lower price and the Jegs Price Matching guarantee. Same answer they will not honor their policy. Very disappointed.

Most of what you order ends up shipping direct from manufacturers. They split your order into multiple invoices. Then everything gets super confusing. Their customer service couldn't find my order, cancelled the wrong items. Then when the wrong things came they refused to provide a return label. Seriously do not order from this company.

The guy on the phone literally told me I'm an idiot when I signed up it gave me an option for free shipping. I put my email in it got the code and now it says free shipping on orders over $350 well with all the rest of the reviews, no wonder, this company sucks

Jegs sent incomplete parts out twice. Cant get thru on customer service. You need 30 mins to an hour to be on hold to speak to someone. No product support. I have to pay again in hope that they are sending out complete parts (which they did not). So tired of hearing that poor customer service is because of covid. My best bet is to modify the pieces myself and make them work. Jegs is not going to help me out.
Use summit their customer service is much better

Made a simple inquiry about parts shipment after a 3 week wait with no update. Response came back that there was no update and they could not provide one. I stated this was unsatisfactory and I would likely be canceling my order. The very next day I got a cancelation notice without consent. Questioned them again and they stated I told them to do so. I will never purchase from JEGS again. EVER!

I ordered 2 special torq bit sockets, after being told my order was being processed. The next day I was told they wouldn't have them til March. They also want to charge me 17 dollars to ship 2 small torq bits,thats more than the price of the bits. So I contacted them and told them to issue me a refund for the 42 dollar. They still haven't done so,and its March. If i open there email and click order number it says unavailable. How do you get your money back?

I made an order of almost $10,000 and my order was missing 1 rear shock. I called and they said they would send another one. I got the wrong shock (a front shock). I called again. They refused to send me my missing part that I already paid for and held it hostage until I sent back the wrong part they sent. JEGS still refuses to call me to make the situation right.