JEGS

I bought 4 Crager rims from Jegs, when they arrived two of the rims where bent, they told me they couldn't get another set for two months, we decided that if i could get them straighted they would pick up the cost of the repairs. It was $150 to repair these rims, Jegs sent me a $75 store credit. [not happy] they blamed fed ex for damaging during shipping.
Next purchase, A cam timing belt drive system from Speed Master. [$495] I recieved the item and it was not complete and missing pieces, we called speed master who said they had a recall on the part. I called Jegs and explained what was happening and they sent me an RMA number. I take the package to Fed ex to mail it back and got charged out of my pocket to send it back, then according to Jegs it got lost with fed ex and they didn't have it and couldn't locate it after it being in the mail for three weeks. They had a tracking number WTH? So they finally get it back after 4 weeks. I call and they tell me they are charging me a 25% restocking fee. UNACCEPTABLE... finally after a few ugly moments I got management involved and they refunded the full price. This was the most difficult/frustrating return i have ever experienced with a supposedly high end parts company. This also put my race motor over a month behind, [Not that they cared] i have bought parts from multiple race companies and never had these kind of problems. I will NEVER shop at Jegs again. I am a very reasonable person and understand business and problems that arise, but they DROPPED the ball Big time on over $1500 worth of products. Very dissapointed customer
Ted

I will never purchase another item through this site. Seems highly suspicious credit card activity and verification process. Karla was a terrible customer service representative and I hope someone reads this and saves their time from purchasing off of this website.