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JemJem has a rating of 3.1 stars from 165 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JemJem most frequently mention customer service, apple watch, and great price. JemJem ranks 3rd among Iphone sites.
My experience with the refurbished iPhone 12 from JemJem has been fantastic. The phone looks and performs like new, the battery life is great, and I got it at a much more affordable price than a brand-new one. Throughout the buying process, their customer service was responsive and helpful. They provided me with all the information I needed to make an informed decision.
I purchased a refurbished MacBook from them that had a MagSafe 3 cable and USB-C adapter included. They shipped the MacBook and a cheap version USB-C only cable. The MagSafe cable and Adapter was not included at all. I got in touch with them and they admitted that they didn't send the MagSafe cable and admitted it was part of their listing. They said "so sorry but we are not going to send you a MagSafe cable." I went back and forth with them and they refused to make it right. This is verbatim what they said "Apologies for the incorrect listing regarding the charger. We admit the mistake in our end, We don't have MagSafe 3 cable and adapter or we are not sending those." They are not doing anything to make it right. False advertising. They will cheat you by sending you a cheaper alternative to what is listed and will not make it right. Do not do business with these unethical cheats.
Can't believe i got an iphone8 for an unbeatable price. The phone was in good condition and the shipping was expedient.
Received 1 part, instead of 2.
Couldn't use the product, without the other part.
Very disappointed.
Ordered the macbook pro advertised as excellent condition. Machine arrived as advertised. Very pleased.
Ordered 2 refurbished iPads for grandchildren. Arrived in like new condition. Work well! Happy kids!
Apple I Pad wouldn't charge from the start. Refund took over a month. Will never buy again. Horrible customer service and management.
(MUST READ) Got home with the JemJem 16" MacBook Pro. I had ordered online from Walmart.com(as referenced)
(Refused to resend my money and had to take them to court and get legal action w/ the FTC).
Story:
Opened it up, turned it on and everything looked good black on the screen(Didn't work). Tried going through the basic setup, opened safari, checked a couple sites, and closed the lid but still nothing(from all.
Came back from a few errands(after a long charging-stint), and opened up the computer again and I saw a vertical line on the screen. Restarted a few times, and it was still there.
Noticed damages on the sides and the bottom of the screen.
Result/ Product; (Not damage from FedEx**)(Apple inspection)
After going to Apple, found out everything was fraud: packaging(NONE), NO apple box, NO chargers or anything., they misinform people and de-fraud them completely.,
If it wasn't for my Apple reference I wouldn't know what to do. Walmart didn't help, and they passed the ball to JemJem.
HAHA< funny because they DON'T answer their phones. Looking on Linkedin they don't have any employees that work that are active, very strange.
Nothing seemed to work nor was compliant when I took them in(as said before they had damages as proven to walmart.com(Submissions for refund)(Warrant by Apple)
(Steve Smith)(*******@apple.com)(Apple Inc)
Later I found out they were replicas not original OEM products;
Dear JemJem Management:
You're in for it, keep doing what you're doing and the FTC will shut you down!
I sent an iPhone blocked, I bought unlocked! E eu tenho um chip tim mobile que não funciona no iPhone 6 que comprei com vocês essa é a minha insastifaçao!
Orders refurb unit, Amex declined charge questioning vendor.
Wanted product, could not buy."
Why do I need 100 characyers to describe?
I bought a refurbished iPhone and am very happy with it. Great price and experience. A+...,.,,
Bought 2 phones, different purchases. So far so good. Fast. Great customer service. Great products.
Received very quickly in exact condition as described...
... Fast shipping, legit company and the product I bought was just as described...
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Buy Apple Refurbished by JemJem.com. Offers 90 Day Warranty on all products with widest selection of refurbished iPhone 5, iPhone 5S, iPhone 6, iPhone 6S, iPhone 6 Plus, iPhone 7, iPhone 7 Plus, iPad, MacBook and other Apple products available. Widest...
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