• JemJem

JemJem

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Overview

JemJem has a rating of 3.1 stars from 165 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JemJem most frequently mention customer service, apple watch, and great price. JemJem ranks 3rd among Iphone sites.

  • Service
    25
  • Value
    26
  • Shipping
    26
  • Returns
    23
  • Quality
    26
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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11
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How would you rate JemJem?
Top Positive Review

“Affordable”

Maxine O.
10/15/23

My experience with the refurbished iPhone 12 from JemJem has been fantastic. The phone looks and performs like new, the battery life is great, and I got it at a much more affordable price than a brand-new one. Throughout the buying process, their customer service was responsive and helpful. They provided me with all the information I needed to make an informed decision.

Top Critical Review

“Deceptive and unethical cheaters - They will send you a cheaper alternative to what they list”

Ken F.
3/14/24

I purchased a refurbished MacBook from them that had a MagSafe 3 cable and USB-C adapter included. They shipped the MacBook and a cheap version USB-C only cable. The MagSafe cable and Adapter was not included at all. I got in touch with them and they admitted that they didn't send the MagSafe cable and admitted it was part of their listing. They said "so sorry but we are not going to send you a MagSafe cable." I went back and forth with them and they refused to make it right. This is verbatim what they said "Apologies for the incorrect listing regarding the charger. We admit the mistake in our end, We don't have MagSafe 3 cable and adapter or we are not sending those." They are not doing anything to make it right. False advertising. They will cheat you by sending you a cheaper alternative to what is listed and will not make it right. Do not do business with these unethical cheats.

Reviews (165)

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customer service (24)
Thumbnail of user bu2bnwatchmaker
1 review
0 helpful votes
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March 14th, 2024

I purchased a refurbished MacBook from them that had a MagSafe 3 cable and USB-C adapter included. They shipped the MacBook and a cheap version USB-C only cable. The MagSafe cable and Adapter was not included at all. I got in touch with them and they admitted that they didn't send the MagSafe cable and admitted it was part of their listing. They said "so sorry but we are not going to send you a MagSafe cable."
I went back and forth with them and they refused to make it right. This is verbatim what they said "Apologies for the incorrect listing regarding the charger. We admit the mistake in our end, We don't have MagSafe 3 cable and adapter or we are not sending those." They are not doing anything to make it right. False advertising. They will cheat you by sending you a cheaper alternative to what is listed and will not make it right. Do not do business with these unethical cheats.

Service
Value
Shipping
Returns
Quality
Thumbnail of user maxineo23
1 review
0 helpful votes
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October 15th, 2023

My experience with the refurbished iPhone 12 from JemJem has been fantastic. The phone looks and performs like new, the battery life is great, and I got it at a much more affordable price than a brand-new one. Throughout the buying process, their customer service was responsive and helpful. They provided me with all the information I needed to make an informed decision.

Tip for consumers:
They processed and shipped my order within 5 days. Customer service was great!

Products used:
I bought an iPhone 12.

Service
Value
Shipping
Returns
Quality
Thumbnail of user harrisa49
1 review
0 helpful votes
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August 30th, 2023

I recently purchased a refurbished iPhone 12 from JemJem, and I am absolutely thrilled with my purchase! The phone arrived in impeccable condition, looking almost brand new. It's evident that JemJem takes great care in their refurbishing process. The phone's performance has been flawless; it runs smoothly, and all the features work seamlessly. The battery life at 95 percent was impressive.

Tip for consumers:
Shipping came a day late but the condition of the item was great.

Products used:
IPhone 12

Service
Value
Shipping
Quality
Thumbnail of user anorlds
1 review
0 helpful votes
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May 29th, 2019

I ordered 2 Ipad pro for my High School Boys and both are in perfect condition. One was almost brand new while the other had a little scratch behind which is not obvious. I'm glad i got value for my money.

Thumbnail of user peggyd105
1 review
1 helpful vote
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January 29th, 2019

I bought an Apple laptop from this place 2 weeks ago. The laptop was exactly as described. They took $10 off the price as a new year bonus. Product arrived 4 days after purchase which is not bad. Great Customer service.

Thumbnail of user timothysimon2395
2 reviews
0 helpful votes
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September 5th, 2023

My recent encounter with JemJem was disappointing. The refurbished iPhone I ordered arrived with noticeable defects and battery issues. Customer service was unhelpful and slow to respond. It's unfortunate, as I had high hopes for quality, but JemJem fell short of expectations. Not recommended.

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Value
Shipping
Returns
Quality
Thumbnail of user darlag17
1 review
10 helpful votes
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September 1st, 2019
Verified purchase

We ordered a refurbished iPhone, thinking our experience would be as good as the last time. It was not. We spent hours on the phone with Apple trying to do all kinds of tricks to get it to work, and it still has little glitches (it gets hot, it shuts down for some inexplicable reason at random).

Thumbnail of user erinc77
1 review
0 helpful votes
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June 20th, 2017
Verified purchase

This was a dream shopping experience literally! Found exactly what I was looking for, quickly and easily. The price was well below any other retailer! So I thought the catch would be in the super slow shipping... NO! Received my order 3 days from ordering! The product is exactly as described. Everything looks and runs great! Like I said, dream shopping experience seriously! Thank y'all!

Thumbnail of user ivant23
1 review
2 helpful votes
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June 21st, 2017
Verified purchase

I bought a 'refurbished' phone and its screen fell off 4 days later. JemJem wants me to send this phone first, they would spend 7-10 business days figuring stuff out before sending me a replacement phone (probably another lemon). I can't be without phone for 3 weeks. I will absolutely never buy again.

Thumbnail of user katiet128
1 review
14 helpful votes
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June 30th, 2020

I had an awesome experience with them. It was one of the most stress-free and painless purchase I've made recently. I received my phone without having to call them again and they shipped on time. Product is exactly as described and works well for now and I hope it does so for long.

Thumbnail of user xaviers27
2 reviews
2 helpful votes
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June 20th, 2017
Verified purchase

I attempted to buy an item from JemJem twice now. Both times the item has been cancelled a week later since they are "out of stock" even when the website says otherwise. This happened twice months apart with separate phones. And in both cases they don't reach out to you and tell you and instead you have to go to them and you will get a slow answer 3 days later. They gave a full refund both times, but is very difficult when they advertise products that they do not have.

Thumbnail of user wayneg38
1 review
0 helpful votes
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June 20th, 2017
Verified purchase

I bought an iPhone 6 Plus and the phone I received looked brand new, not even a single scratch. I received my phone within 3 days and easy tracking. I've had absolutely NO problems and I'm 100 percent satisfied. I was so satisfied, that when my girlfriend needed an iPad mini, we ordered from them and once again, it came looking brand new and fast shipping, this time arriving in 2 days.

Thumbnail of user felasf
12 reviews
2 helpful votes
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January 10th, 2021

At first I was reluctant to try the nile shop because I was not sure if it was legit or if it would turn out to be one of those useless online shops that have some very poor services and never apologize to the customers. They sell you bad things then put the blame on you afterwards like why did you buy what you bought if you had doubts.

Thumbnail of user colleenm129
1 review
1 helpful vote
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December 25th, 2018
Verified purchase

I ordered with enough time for delivery and paid the extra for faster delivery... then my purchase seemed to stall out in CA for a few days. Almost didn't get it in time as it got delivered after 6pm on Christmas eve. I have ordered from JemJem several times with no problems but the last 2 purchases have been disappointing

Thumbnail of user jimr1191
1 review
3 helpful votes
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July 6th, 2022

I found out about Jemjem on Bestbuy and I decided to check them out. I saw several of their listing about refurbished Apple products with great prices. I needed an Ipad but I ended up buying an Apple wrist watch and the said Ipad. Items were shipped in three days and they look good so far after a week of usage.

Tip for consumers:
Gadgets work perfectly.

Products used:
An Ipad and an Apple Watch.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ireneb379
1 review
0 helpful votes
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October 17th, 2023

I recently purchased a refurbished iPhone 13 from JemJem, and I must say that I am thoroughly impressed with my purchase.

First and foremost, the physical condition of the phone is remarkable. It arrived in near-mint condition with no visible scratches or signs of wear. JemJem clearly takes great care in refurbishing their products. The device looks and feels new.

One of the standout features of this purchase was the significant cost savings compared to buying a brand-new iPhone 13. I was able to get a top-tier smartphone at a fraction of the original retail price, all without compromising on quality or functionality. This proves that refurbished devices can be a smart and economical choice.

Tip for consumers:
Great customer service and free shipping.

Products used:
I bought an iPhone 13

Service
Value
Shipping
Returns
Quality
Thumbnail of user masonm55
1 review
0 helpful votes
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January 18th, 2019

This is the second time in 14 months I'm buying from them. First was a laptop which is still working perfectly, second was an IPhone 7 which looks great too. I'll use them again if I need another gadget.

Thumbnail of user davidl1344
1 review
0 helpful votes
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August 4th, 2019
Verified purchase

YI'm very satisfied with the service. But there was one mistake, I asked if the laptop I purchased had a slot for a CD drive and the person that responded mentioned it did not- It did. The computer runs great. Thank you I've referred you a number of times and will continue to do so.

Thumbnail of user sammyy12
1 review
0 helpful votes
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October 9th, 2023

In terms of performance, the MacBook exceeded my expectations. It runs smoothly and efficiently, handling multitasking and demanding applications with ease. The battery life is surprisingly good for a refurbished model, lasting me through a full day of work without needing a charge. One of the aspects that truly impressed me was the customer service provided by JemJem. They were responsive and helpful throughout the purchasing process, addressing all my queries promptly. Additionally, the warranty and return policy provided me with peace of mind, knowing that I could rely on JemJem in case of any issues.

Tip for consumers:
Great customer service throughout.

Products used:
A refurbished MacBook

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnc2303
1 review
0 helpful votes
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June 25th, 2019

I'm glad with their service. Got an IPhone (Iphone 8)from them two weeks ago and I'm very impressed with the outcome. Phone looks new and I haven't noticed any defects for now. Another good thing is that the ship for free.

Thumbnail of user normanm170
1 review
0 helpful votes
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December 18th, 2021

I had a lot to chose from. Lot's of refurbished Apple products listed and the prices are quite cool. I Opted for an Apple watch and I'm so excited about it. It looks new, no one will ever know its a refurbished. Shipping was
Fast enough, four days wasn't bad for me. Customer service was helpful.

Tip for consumers:
Watch is in top condition.

Products used:
Apple wristwatch.

Service
Value
Shipping
Returns
Quality
Thumbnail of user victorb164
1 review
0 helpful votes
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November 15th, 2019

I've known JemJem since 2017 and have made about 4 purchases from them. I only had issue with one purchase and they were able to replace the phone. I actually rejected it because the edge was a bit rough. They have been good and I'll always buy from them because they have quality gadgets at good prices.

Thumbnail of user jessicay42
1 review
0 helpful votes
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December 24th, 2018
Verified purchase

This was perfect for my son's Christmas gift! Seriously looks fresh out of the box! Not a single scratch. This was the only way I was going to afford an iPad for him and I am quite pleased. I will make future purchases.

Thumbnail of user bestbuyj
1 review
1 helpful vote
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May 9th, 2019

Pre-owned items purchased through Best Buy come from Jem Jem and are garbage! Jem Jem will lose the original items you send in for repair and replace it what they deem to be an "equivalent." Then, Best Buy will make you continue to pay on your Best Buy credit card account and refuse to refund due to serial numbers not matching the original item. Scam alert!

Thumbnail of user shakeebs
1 review
9 helpful votes
  • Send Message
June 21st, 2017
Verified purchase

Heard good things about it but was thoroughly disappointed by the iphone I bought. The touch screen wasn't working properly. However, the three stars for very good customer service. The process of returning the equipment was very easy.

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About the business

Buy Apple Refurbished by JemJem.com. Offers 90 Day Warranty on all products with widest selection of refurbished iPhone 5, iPhone 5S, iPhone 6, iPhone 6S, iPhone 6 Plus, iPhone 7, iPhone 7 Plus, iPad, MacBook and other Apple products available. Widest...

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3.1
165 reviews
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