I will definitely order from Jen's again! The prices were great and the delivery time was awesome! Ordered on a Monday, received my items on Wednesday, and it was free shipping!
I have ordered several times from Jen's Scrubs and have always been pleased! They have a wide selection of many different styles and vendors. They run "specials" quite often as well!
My experience is almost exactly like what others are saying on here. I placed an order on April 4. My order was marked 'shipped' on April 7. Today is April 28, three weeks later, and I still have not received my order. I contacted them twice by email and got no response. I am now in the process of disputing the charge.
I understand that email and phone systems sometimes go down, but here are the problems I have with the responses to the reviewers on here from the Jen's representative:
1). If your email/phone go down, why not post alternate contact info on your social media or your website? Comments were made on FB from people who had not received their order, and those comments were promptly taken down. Obviously, customers were trying to reach you through social media, so why not explain what's happening and offer a way for them to reach you?
2). If your inventory has taken a dip (as it says in several of the responses), why keep advertising your spring sale? In fact, I just got an email two days ago advertising your spring sale and it says 'making room for new inventory'.
3). If you don't have the inventory, why was my order marked as 'shipped'? If something is on back order, then say it is. I think most customers understand when items are on back order. What they don't understand is when something says it has shipped, when it obviously hasn't.
Jens Scrubs is fantastic. I always get my scrubs in 2-3 days. So pleased and highly recommend. If you crest an account you get extra savings.
I placed 2 orders on March 28th! After over a month of calling and emailing with NO RESPONSES, finally I got someone to call me back. Their "server was down" and they didn't get any of my messages. Funny... If you didn't receive any of my messages, how did you know to return my call after a month? Anyways, both orders had to be returned for different sizes seeing as how I found out I was pregnant in the meantime. They received them on April 28. It is now June 2nd and order STILL SAYS WAITING FULFILLMENT! I cannot tell you how many countless emails and calls I have done, again with no responses. $200 worth of merchandise that I have nothing to show for! I have been in contact with my lawyer and also filing disputes with my bank. This is most definitely, BY FAR the WORST company I've ever dealt with. NEVER AGAIN.
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
One of my pants were irregular, shorter than the other pair. They honored my concerns and sending out another pair.
I will refer many other medical groups and nurses to this great company
Customer service representative was product knowledgeable, willing to converse about products and sizing, and helpful in selection. Delivery was also prompt and timely.
Mr. C
The order was not sent to the address because they had the wrong number so I had to call UPS and get everything cleared up then they delivered it the right address and the pants fit great but on my tops I wanted the 3/4 sleeve like I ordered last time so I can not use the tops.
We are sorry to hear you did not select the correct top. Jen's Scrubs offers free exchange shipping. You can process and exchange using the link below or you can email CustomerService@JensScrubs.com for assistance from our customer support team. We are here to help.
http://www.jensscrubs.com/exchanges-returns/
I placed my order on a friday and received it on Wednesday. I love the prep pants. Just like the nu dimension, just more cost friendly. Wish there where more colors though.
Always a great experience. I enjoy working with the staff@ Jen's Scrubs and the customer service if amazing. Great turn around time to receive order(s) and great cost.
Overview
Jen's Scrubs has a rating of 2.4 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jen's Scrubs most frequently mention customer service, credit card and several times. Jen's Scrubs ranks 4th among Uniforms sites.
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- Roslyn Heights, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms