I ordered in the past without problems. I made recent orders on March 30 and April 4 and I received email that both orders were shipped shipped (without tracking numbers) on April 7. Until now, I have not received the orders and I sent multiple emails and left several messages which were not returned. STAY AWAY FROM THIS COMPANY!
This was the first time I've ordered from Jen! The experience was easy, and I receive the products in a timely manner.
The best part was being kept update on delivery! A very good experience!
This is my 2nd time ordering from Jen's Scrubs. Really like the scrubs I purchased and was able to get a sale on them which is always a plus. Will definitely order from them again.
Very simple to coordinate through this site to find what you're looking for. Great quality products. Great prices..
The uniforms I purchased were exactly what I was looking for, the price was very reasonable, and loved the communication. Would gladly shop from again!
This is the 2nd time I got scrubs from Jens. They have the best selection and prices plus shipping is super quick.
I gave this company a second chance after very poor service last year. I purchased my order on a Saturday and received my order on Wednesday! Great turnaround time, very pleased with my service!
I will be sending these 2 items back, the navy blue pants do not match the navy top I have, and the grey top from wink I ordered was not sent, pants were sent instead
I never received the pants to my order. I returned the set for exchange and only received the top. Will you please send the pants to complete my order! Thank you
Answer: Dear Customers, I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks. For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order! For our new customers, I realize your first experience may not have been what you expected. These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016. Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped. I want to re-assure you that as of today, I am again running the day to day operation of the business. The unsurpassed customer service is back, along with our continued everyday low price uniform offerings. Additionally, I have reorganized our teams of customer service specialists. I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past. Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow. If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962. All emails and phone calls will be answered quickly and professionally. In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout. Everyone at Jen's Scrubs appreciates your business. Thank you for your continued support. Jennifer B. Founder & Owner Jens Scrubs and Medical Uniforms
Answer: Dear Customers, I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks. For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order! For our new customers, I realize your first experience may not have been what you expected. These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016. Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped. I want to re-assure you that as of today, I am again running the day to day operation of the business. The unsurpassed customer service is back, along with our continued everyday low price uniform offerings. Additionally, I have reorganized our teams of customer service specialists. I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past. Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow. If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962. All emails and phone calls will be answered quickly and professionally. In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout. Everyone at Jen's Scrubs appreciates your business. Thank you for your continued support. Jennifer B. Founder & Owner Jens Scrubs and Medical Uniforms
Answer: Dear Customers, I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks. For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order! For our new customers, I realize your first experience may not have been what you expected. These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016. Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped. I want to re-assure you that as of today, I am again running the day to day operation of the business. The unsurpassed customer service is back, along with our continued everyday low price uniform offerings. Additionally, I have reorganized our teams of customer service specialists. I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past. Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow. If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962. All emails and phone calls will be answered quickly and professionally. In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout. Everyone at Jen's Scrubs appreciates your business. Thank you for your continued support. Jennifer B. Founder & Owner Jens Scrubs and Medical Uniforms
Answer: Dear Customers, I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks. For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order! For our new customers, I realize your first experience may not have been what you expected. These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016. Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped. I want to re-assure you that as of today, I am again running the day to day operation of the business. The unsurpassed customer service is back, along with our continued everyday low price uniform offerings. Additionally, I have reorganized our teams of customer service specialists. I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past. Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow. If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962. All emails and phone calls will be answered quickly and professionally. In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout. Everyone at Jen's Scrubs appreciates your business. Thank you for your continued support. Jennifer B. Founder & Owner Jens Scrubs and Medical Uniforms
Jen's Scrubs has a rating of 2.4 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jen's Scrubs most frequently mention customer service, credit card and several times. Jen's Scrubs ranks 4th among Uniforms sites.