I have not received complete order. I have not received an update on it or when/if I will get the order. I love getting things from this company. It is disappointing this time around.
Update: 5/4/16 These guys remove all of their negative Facebook posts. I didn't know you could do that. Very deceptive. Even now, though they say that their issues are resolved, they continue to get horrible reviews. They don't answer emails or phone calls, or even comment on these reviews, or at least not since 4/26/16. Initial Review: I wish I had seen this site before ordering from Jen's Scrubs. My experience is like many other reviewers. I ordered on 3/21 and my scrub bottoms weren't shipped until 3/29. I never received them. I emailed and received a response from Drew saying I should have received them and that he would(it was Sunday)re-ship them the next day. He didn't, but apparently did on Tuesday, two-day via Fed Ex. I finally got my scrubs yesterday, 4/14,24 days after I placed my order. Regarding customer service, they won't answer emails or phone messages in a timely way, though I finally did get a call back and a voicemail on my landline. Another weird thing: I left two posts on Facebook and neither have shown up. It's like they control their page and the only posts that show up are glowing and wonderful. It's seems manipulative to me. Their prices are good but I won't be back. Not worth the headache.
On thanksgiving I placed an order for 2 scrub tops and 2 scrub pants. Then the next day-black Friday- I decided to place another order for a scrub top and a pair of scrub pants. The day after Black Friday I received an email stating that my second order was shipped. By Monday night I hadn't gotten an email about my 1st order, so I called them Tuesday. They said that my items had been shipped out but for some reason the tracking hadn't been added and that I should receive package by 12/9.12/7 I still hadn't recorded an email with the tracking number, so I called again, and was told that for whatever reason the package had gotten returned back to them, but that it was already shipped out and that I would receive it 12/9. Okay. I get an email just now 12/9 2:30am saying that the items that I ordered 11/26 were shipped 12/8. It took 8 business days for 2 scrubs sets to be shipped out. And both times I called they made it seem as if the items were already shipped out!
Bad customer service. I can only wonder what would have happened if I never called them. Thankfully I am not in dire need of scrubs, I just wanted to try another brand instead of Cherokee.
I sent back pants because they were too big and requested the right size. I kept getting notices via email saying my order was shipped. Then I got an email saying my order was delivered! I HAVE NEVER RECIEVED MY ORDER!
We apologize for any UPS delivery issue. Please contact customer service@ 877.672.0962 or email CustomerService@JensScrubs.com for assistance. We will make sure to get your issue resolved quickly.
I was able to buy my favorite brands of scrubs and they were delivered within a few days. I will be purchasing more in the near future.
The lab coat fits poorly. I have to pay for alterations. It's too big and the quality of material is not as pictured.
I will be ordering from Jen's Scrubs again. The price was good and they arrived the exact date stated in their emails. Thanks!
The order was just what we ordered and arrived in a very timely manner! Thank you for making this a pleasant experience.!
Easy website to navigate, great price, shipped and received quickly, and loved my purchase! Will definitely buy from Jen's Scrubs again.
Overview
Jen's Scrubs has a rating of 2.4 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jen's Scrubs most frequently mention customer service, credit card and several times. Jen's Scrubs ranks 4th among Uniforms sites.
- Visit Website
- Roslyn Heights, NY, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Uniforms Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for any delay. Some items may be arriving in a separate shipment. You can always contact customer service via email CustomerService@jensscrubs.com or call 877.672.0962 for any order info. A customer service specialist will contact you directly regarding your order shortly.