Easy ordering process, shipped and delivered as promised, I was routinely given item updates. I would use them again with confidence.
Shipping was quick and the order was accurate. Thanks! I love my new scrubs! Will definitely do business with again.
Ordered my scrubs over two weeks ago and have not received anything. Also no response to any of my emails. Will not be ordering from them again.
I have to hand it to Jen's Scrubs... they are the best I have found on the net after suffering through Tafford, Lydia's and a few others. Tafford being the worst. What ever happened with them during that time they were getting poor reviews has been fixed and things are okay. Jen's has the best deals and offer reasonable min. Amounts for free shipping. My orders always come quick. I have made several orders with them and all of my orders arrive within a few days of ordering. I had to call because some of the orders with Jen's do not show up under your email when needing to return or exchange and that has been strange but someone always picks up the phone or emails back. I ordered 4 weeks ago from Lydia's which I found out is a subdivision of Tafford (should have researched) and I am still waiting on that order. Jen's always has coupons going which just makes it better. I can recommend this place. One thing I did find though is that the color choice and item variety is a little more limited on Jens but hopefully they will put more options on some popular scrub brands.
While I am at it and have the time ---Anyone wanting to know about Uniform Advantage?--I got my order okay, and not too late after ordering but the embroidery was terrible terrible quality. Half of the H in my name was missing and some of the embroidery was so haphazard with chunks of letters having threads missing where it is so bad and crooked that I can not wear the tops. Of course they are not returnable, because everything was spelled correctly, I was told! So just know, find a local place to do embroidery--every single place I have used online with scrub companies have had poor quality embroidery--or I just have not found the right place.
Great pants and i only buy from this website. Jen's scrubs always has my size and a great no hassle return policy if they don't fit.
The quality of what I purchased was identical to local stores but much more reasonably priced.
I will definitely use their website in the future.
Love jens uniforms. This is my third time purchasing from this company. Excellent quality and fast delivery.
Love that yall carry my size xxs in tops and pants, i will be ordering more in the near future thank you so much
I placed my order on April 16th and less than 24 hours later Jen's Scrubs charged my credit card, via PayPal, for the full purchase amount. My credit card posted the payment on 4/18. The website does not clearly list information regarding payment, shipment, delivery, nor is the phone number and physical address easily discoverable. I was able to find some information on the website. The company FAQ states that "credit card[s] will be charged within 24 hours prior to shipment of your item(s)." By this note, my order should have been shipped by 4/19. In addition, regarding shipping, the website indicates that "[m]ost orders ship within 24-48 hours after being submitted" and that the customer "will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment." If my order had shipped as expected, based on when Jen's Scrubs deducted payment from my account, I should have received a confirmation and tracking email by 4/21. I received no further communication from Jen's Scrubs other than an email copy of my order on 4/16. After two weeks of not receiving any updates from the company I became concerned. I called customer service numerous times to no avail, never reaching a live person. I eventually left a voice message and attempted to message your company through the website, PayPal, and the Better Business Bureau. As noted in prior emails to Jen's Scrubs, as of May 4th my order status on the website did not show that my order was shipped but that it was "awaiting fulfillment." Today, May 5th, I have received no direct responses to my messages with Jen's Scrubs, yet checking my order status on the website, it reads "disputed." How does the company have time to switch the order status yet fails to reply to messages? I am disputing the charges for product that was never shipped. On the company's end, what more is there to do other than acknowledge and confirm my request to cancel my order and provide a full refund? At the least, I hope the company can pull it together enough to provide my refund in a timely fashion.
I ordered a pair of pants and a scrub top 27 days ago and have NOT recieved my item even with repeated attempts to contact the company. WOULD NOT RECOMMEND!
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
Overview
Jen's Scrubs has a rating of 2.4 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jen's Scrubs most frequently mention customer service, credit card and several times. Jen's Scrubs ranks 4th among Uniforms sites.
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- Roslyn Heights, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Amanda,
I'm sorry to hear about your experience with us. We are trying to catch up with the increase in order volume we've seen over the past several months. We almost 100% back on track and I hope you received your order. If not, please let us know right away so we can get your scrubs out immediately.
Jen