I ordered over $100 of scrubs on 4/7/2016. Credit card was credited the same day. Order is still saying "Awaiting fulfillment". I have made numerous attempts to contact company without success over the past 2 weeks. Stephanie did email me back on 4/21 and stated that they had an email issue but email was back up and running. Stated that my emails were only a blank page. I resubmitted the emails but still have not gotten a reply. I attempted to call today but unable to get anyone. I disputed transaction with credit card company. Hopefully, this will take care of problem. I will go to another more reliable site online.
I've ordered several times from this company and I was very satisfied. Now my order from 4/28 has yet to be shipped and no one answer phone calls or responds to messages! Very frustrated and by looking at other reviews I see it is a HUGE problem right now.
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
I have used this company to order scrubs a few times within the last year. The first couple of times they were great! I literally received my order within 5 days of ordering and only paid $4 for shipping. I recently placed 2 more orders during their buy one get one 50% off sale and have not received either order. I am so disappointed. After 2 weeks of calling, emailing, and Facebook messaging the company I decided to file a dispute with PayPal. So done with Jen's Scrubs. They have officially lost my business!
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
I'm mad at myself that I didn't read the reviews first before I ordered from this site. I did receive my order, however I need to return it and I am having a hard time getting a hold of anyone to get a return slip to return my item. This business is very shady and reading the reviews proves that many others are having trouble with them too. This site needs to be shut down with how many times they've screwed over their customers. Despicable.
Still have not received my order. It's been very frustrating. I had to contact Jens scrubs 2 different times now to find out where my purchase was still waiting when it should of All been received last week
We apologize for any delay. The shipping of your order was mixed up by UPS. We are working with UPS to get your items to you ASAP. If you need additional assistance please call customer service at 877.672.0962. We will update you directly to confirm UPS has your package out for delivery.
I would not recommend this place. I ordered over $100 worth of scrubs because they emailed me a 30% discount code (buynow30). My order has been marked as shipped for 2 weeks already and I have yet to receive anything. I've sent multiple emails through their website. I've tried calling their phone number. No answers, no replies, no tracking numbers. My experience is similar to many other people's on this page. What a terrible business.
I placed an order May 1,2016. My debit card was charged May 3rd. My order status still states "awaiting fulfillment." I have called their customer service every other day for the last 2 weeks and left messages every time. I've also sent 2 emails. I have received no response from this company. I also posted on their Facebook page & they haven't responded to that either! I filed a debit dispute with my credit union on 5/26/16. This company is willingly taking money from customers and not fulfilling orders!
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
I have ordered from this site more than once and always have a great experience. I did have to return the pants due to them being way off in size, but they exchanged them with no problem.
The first order I placed went fine. I think this how they suck you in. Then the next order is where the lies start. No mater how many emails you send or calls you make the merchandise is never delivered. I finally called my credit card company and they were able to get my money back in 24 hours. Stay away from this company.
Ordered several sets of scrubs on 4/3/16. Received notice a few days later saying it was shipped. 2 Weeks later still not received. Tried calling but no one picks up so I left a message and no one called back. Sent an e-mail and still no response. Finally after 2 1/2 weeks, I disputed the charge on my credit card and received a refund. Wouldn't even think about doing business with them again.
Overview
Jen's Scrubs has a rating of 2.4 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jen's Scrubs most frequently mention customer service, credit card and several times. Jen's Scrubs ranks 4th among Uniforms sites.
- Visit Website
- Roslyn Heights, NY, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Uniforms Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Johnson,
I'm sorry to hear about your experience with us. We try our best to answer all emails in a timely fashion but as you can probably see from these posts, we had a problem with our support system and we experienced a dip in inventory recently while all this was happening. Our team is caught up now with shipping and we are working fast to resolve our customer service issues. I hope you've found your scrubs elsewhere and we'll be sure to get your money refunded to you.
Jen