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I placed an order May 1,2016. My debit card was charged May 3rd. My order status still states "awaiting fulfillment." I have called their customer service every other day for the last 2 weeks and left messages every time. I've also sent 2 emails. I have received no response from this company. I also posted on their Facebook page & they haven't responded to that either! I filed a debit dispute with my credit union on 5/26/16. This company is willingly taking money from customers and not fulfilling orders!
I have ordered from this site more than once and always have a great experience. I did have to return the pants due to them being way off in size, but they exchanged them with no problem.
The first order I placed went fine. I think this how they suck you in. Then the next order is where the lies start. No mater how many emails you send or calls you make the merchandise is never delivered. I finally called my credit card company and they were able to get my money back in 24 hours. Stay away from this company.
Ordered several sets of scrubs on 4/3/16. Received notice a few days later saying it was shipped. 2 Weeks later still not received. Tried calling but no one picks up so I left a message and no one called back. Sent an e-mail and still no response. Finally after 2 1/2 weeks, I disputed the charge on my credit card and received a refund. Wouldn't even think about doing business with them again.
I used Jens scrubs for years and never had a problem. Now I placed an order back in April. Never received anything. Call and emailed their customer service numerous times with NO response. I filed a dispute with paypal, Still waiting for my funds back and its June already!.
Dear Michael,
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
I have been trying to get in touch with them about an order I placed over 2 weeks ago, and despite sending many messages and leaving numerous voicemails, no one has yet to contact me back. They do not answer their phone, nor do they return your phone call. Do not order from this company
Ordered $60 worth of scrubs on 3/21/16 and finally after several emails my order shipped on 3/29/16. The guy said I would receive my order in a few days via USPS but there is no tracking numbers. I have since then emailed and called several times since then because I have still not received my order and I'm pretty sure there is no where in the US that it takes 13 days to receive a mail order... I wanted a refund so I left messages and was waiting for a return call, finally after several days they called and said you should have received your order by now. I said I most certainly have not received it and would like my money back, he said he would refund it... still waiting to see if they actually do. Don't order from this company
So have been waiting 3 and a half weeks for my very small order (2 items). Called at 3 weeks, no personal service, goes directly to a message after 15 seconds, left message, no response. Called 2 days later, same service regardless of which choice you pick on automation system. No response again after 2 days. Sure took payment out same day of order!
I ordered on May 4,2016. As of June 10, they still say "awaiting fulfillment." I have left phone messages and sent emails. NOTHING. I have seen their responses on this site telling others to call their customer service number. Trust me, nobody is there.
STILL WAITING... and don't fall for the comment Jen's Scrubs left on this site. She reached out... and did then NOTHING!
Please call us at 877.672.0962. If you do receive a voice mail please leave a message so we may return your call and assist you in correcting your order. Please note live phone support is not available Saturday and Sunday.
I've placed 2 orders with them in the past and it was great. I've placed two beginning of April and still nothing. Emails weren't returned. Calls not returned. I did send a private facebook msg and they replied that both orders had been shipped and I would receive shipping details via email. That was over a week ago and nothing. And now they won't respond to my private messages. I've left comments on their facebook and they keep taking them down.
Overview
Jen's Scrubs has a rating of 2.4 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jen's Scrubs most frequently mention customer service, credit card and several times. Jen's Scrubs ranks 4th among Uniforms sites.
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- Roslyn Heights, NY, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms