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Jet is one of the best of India and offers many flights to cities which are unique to them only. I use them regularly for my travels to India to visit my family. Poor customer service though if something goes wrong like luggage problems, you're dealing with a service which doesn't understand English and cannot help at all. Cheaper to buy from here then other travel agents if travelling to India. Its a good airlines and offers good deals on flights and in flight experience is very good and worth it and just have to hope nothing goes wrong in the baggage section. Recommended.
It was unfortunate to have traveled by this carrier on 7th Nov 2016 flt 0311 at 1800, Mum-Delhi sector, I found very bad ground service as follows:
1. Having Booked early about 7 days ahead of time on-line no e-ticket was issued as result I could not check in online, system kept on failing.
2. Check in process was very at airport was extremely cumbersome and stressful.
3. Boarding was fairly smooth.
4. In-flight service was something to be desired, The in flight crew was like AIR INDIA very taunt and careless attitude.
5. Land was body jerking and a loud thud, as if the pilot was a new recruit and ill trained.
This air line is turning out to be a typical Air-India and with little attention to Customer Service. Word "SORRY" is loosely used without any meaning attached to it. This is not the service we expect from partner of ETIHAD. Sad and Pathetic.
If this type of service is continues this carrier will go down like King-Fisher.
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