jetBlue

The overall reputation of JetBlue is mixed, with notable strengths and significant areas for improvement. Customers appreciate the competitive pricing, comfortable seating, and in-flight amenities, particularly praising the airline's service for travelers with disabilities. However, recurring complaints highlight issues with flight cancellations, delays, and poor customer service, including unhelpful staff and long wait times for support. Many customers express frustration over luggage mishandling and a perceived decline in service quality. This combination of positive experiences and widespread dissatisfaction suggests a need for JetBlue to enhance its customer service training and operational reliability to regain customer trust.