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jetBlue Reviews Summary
The overall reputation of JetBlue is mixed, with notable strengths and significant areas for improvement. Customers appreciate the competitive pricing, comfortable seating, and in-flight amenities, particularly praising the airline's service for travelers with disabilities. However, recurring complaints highlight issues with flight cancellations, delays, and poor customer service, including unhelpful staff and long wait times for support. Many customers express frustration over luggage mishandling and a perceived decline in service quality. This combination of positive experiences and widespread dissatisfaction suggests a need for JetBlue to enhance its customer service training and operational reliability to regain customer trust.
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Love flying JetBlue and try to fly them whenever possible - just seems like a less stressful, nice experience.
Their site is decent and I enjoy searching on their site.
Wish they had more of a feature to find inexpensive fares. Also wish they had specials for people who are flexible in their destination --- that would be a fun feature.
In general, their site is a pleasant experience!
Trust worthy, but is just a bit complicated. If you are flying within the country just use this company is worth it!
Buyer beware! My flight was canceled due to weather on the day of my flight. They couldn't get me on another flight until three days later. I would have missed my business meeting. All Jetblue does is say I am sorry, we can give you a refund. But that refund does not begin to cover the cost of buying a new flight on another airline the same day of travel. Unbelievable that they were uncaring and not helpful at all.
Best US Domestic Airline - It's cheap, the planes are new, the crew is friendly, there's a decent amount of legroom, and they have 37 channels of cable TV. What more could you ask for? I love Jet Blue.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members