I would like to leave a review about this company. The ring and earrings that I ordered were disgustingly made. The color of the stones in the earrings is different. This is the first one. The ring does not match neither the engraving nor the color of the stones and also differs in color from my order stone instead of blue put black. The quality looks like it is cheap metal, not white gold. Disgusting quality. I will ask for a refund, but no one will give it back to me!
I have purchased a engagement ring for my fiance. I have read so many bad reviews about jewlr that I am giving this only 1 star
Until my ring arrives.
I will let you guys know how my ring is and how is the quality.
Fingers crossed it's all good.
Order J.3.0.1.5.3.5.9.3.0.7
Let's hope it's like the photos I've attached.
Stay tuned for an update guys
The whole process was really quick. I booked a home session and Mr. Abul came on the very next day. He brought extra samples too. He was very courteous and well behaved. The purchase experience was very smooth too. I bought the one I liked in that very session. I got the purity certificate and the invoice on my email within 15 minutes.
Accidentally found this company by looking at online jewellery. A stylish range of jewellery and a fantastic personalised selection to make a piece even more special. Ordered a Russian ring necklace with x3 personalised engraved rings which was stylish and beautiful. The piece was on black Friday price with an additional 10% new customer discount added plus a free gift of another necklace which was perfect for my 10 year old daughter. Confirmation email was quick and a very thorough delivery email followed. Received the purchase with in a week which i thought was great service considering it was engraved. Will definitely recommend and use again. Well done and keep up the great service
The order received was exact. It was customized as a Doctoral graduation ring. It arrived on time. Also, received a gift and discount coupon for the next item. Quality is exceptional. Amazing packaging. Thank you to your whole team. Feb 2024,
When I ordered I got immediate response, great price, received in 2 days & the presentation was exceptional. The free of the cube necklace just sent it over the top. It is so nice that this customer service still exists. Thank you
This company not only creates beautiful jewellery but they stand by their product! Love supporting young canadian companies! Shop online experience was flawless! Love love the product! Will be back to shop!
I ordered my beautiful piece on a bank holiday weekend, it needed engraved and I still received it on the estimated delivery date! Excellent communication and service from this company and I was delighted with my purchase.
This is for children or just junk jewelry. If you say these are real then it's real junk. You can't see the ring or necklace without a magnifying glass. Can't read the engraving so sorry I wasted my time and money I'll definitely be returning them. Stones aren't cut the same paid extra for genuine diamonds on the side of the ring and there just bumps are diamonds even set there? I paid extra for engraving but can't even see it it's small but also barly engraved into the metal.
I'm just very unimpressed with all of it. I'll spend more elsewhere for quality items. I recored myself writing this review and I'll post on BBB and sitejabber & Facebook and record any phone calls (this place is shady) till my money is returned. You will be sorry you used this site…
* Ordered a letter "N" necklace for a friends 40th birthday in July 2022 and was sent a child's necklace.
* When I inquired with Jewlr they denied it (this necklace would not of fitted any adult neck) and they advised the way to fix the issue was to pay more money for an extension + postage to send the necklace back.
* Begrudgingly paid for an extension and was sent back a necklace with the extension but the letter "A".
* They tried to get me to pay to send their necklace back (even though it was their mistake they sent a necklace with the wrong letter back) and after numerous unanswered emails (weeks and months going by) they finally sent a new necklace with extension to me with the correct letter (noting this is now August 2023 and my friends 41st birthday had now gone by)!
* There is little to no customer service, the quality of the jewellery is average and very thin and I would not recommend anyone buy from them.
We had a wonderful experience with Jewlr. The ring is even prettier than pictured on line. Our daughter was so happy to receive her very special gift for her Birthday.
I wrote a review on Jewlr.ca on February 4,2023 for the Janelle style ring entitled "Close Enough". Now 3 months later, after typical everyday wear, I have to change my review to 1 star. Not surprisingly, when I try to submit a negative review on the same website, it is removed within a few hours.
The Sterling Silver was only a coating; the ring is not solid silver. The coating has completely worn off! I had been thinking the ring was getting tarnished and did a thorough clean using a microfiber towel, water and baking soda. I want to add that there were no cleaning instructions included with the ring. Anyway, the ring remained dull after cleaning and when my husband and I looked at it closer, we realized that the ring was only silver plated and it's just dull metal underneath.
So my former 5 star review needs to be updated. This is NOT Close Enough and is in fact Not Acceptable. Unfortunately I'm disappointed with the quality, value and longevity of this piece.
The attached photos show the dramatic difference between the first week of having the ring and 3 months later.
I've asked for my money back and have submitted a complaint with the Better Business Bureau.
Website was very easy to use. My ring actually came in the mail a lot earlier than it was said too even though I ordered it a week before mothers day. I am extremely happy with the service great communication via email and text messages. However, the engravings are tiny and so is the actual ring. My mom is a size 7 and the stones are small as well. I have not worn it because it is a gift for someone else I am hoping the quality is what they promised and I am very worried about that given the current concerns. They need to include a picture of it on someone's finger to show actual size.
While this site has excellent deals and promotions, it kept rejecting my debit card information even though everything was right and there was definitely enough money. Thank God for being able to purchase through amazon.
Very awful attempt at selling a ring style advertised. When contacted they insisted it was within their quality control. Still waiting for refund on 2 rings. Gave incomplete addresses for returns. This company is a joke
Still awaiting order (just placed today) but the site made it very simple to find exactly what we we're looking for for my mother in laws christmas gift. Great prices as well & you receive a free necklace!
Charm I ordered arrived in a reasonable amount of time and was very nice. Love the interactive experience online where you can see what your jewelry will look like with the different colored jewels. Will be buying again.
I got a monogrammed 14k gold disk. For over $300 I could have gotten better at Walmart. The bail is nonexistent and totally different than their photos. The chain would break just sneezing on it. I do not recommend this company.
Great ring love it my future wife is really going to love it this our first valentines actually not together but this should bring us closer no matter how far apart we are at the moment! Thank you guys!
My daughter bought me a family ring with 5 stones for Christmas. The silver was so soft that in less than two weeks the ring was completely bent and disfigured and on the verge of cracking. I had to take it to another jewelers to get a whole new backing put on it so it could withstand the wear of daily wearing. When my daughter told them about it their response was, "oh sorry, you should have sent it back and we could have maybe done something." Why are they selling such low quality work to begin with? Very disappointed as this was such a special gift and maybe I could have checked with Jewlr first before the other jeweller did something but I didn't want to disappoint my daughter. They won't even compensate her for their original shoddy work.
Answer: It is the company making all the good reviews. I was just reading the bad reviews and found that I am having the same issue with everyone. Ring turning the finger green and made really cheep. Won't return money because the ring was re-sized This place is just a big Scam!
Answer: Hi Wendy P. There should be a stamp on the ring. The stamp is generally very small and sometimes hard to see.
Answer: Hi Trey p. Shipping is only 3 - 5 business days and the time for us to make it is less than 7 business days so if you ordered it then, you should have received it by now. Please contact customerservice@jewrl.com with you order number so that we can help you.
Answer: We can definitely provide you a discount code for the first order -- discount codes can be applied to non sale items. Please contact our customer care team at customerservice.jewlr.com and they will be able to help you with the order. Thank you
Answer: Hi Christine S. Thanks for your feedback regarding the email. When an item or wishlist is shared, only one email should be sent to the designated recipient. We appreciate you notifying us of this issue and we will look into it so that this does not happen. Regarding your second question we want our customers to feel comfortable and confident when shopping at Jewlr. That is why we offer an easy, 99 day return policy even if you've personalized the item with an engraving. If you are not completely satisfied with your purchase you may return it for a full refund. You can read more about our return policy here: https://www.jewlr.com/info/return_policy
Answer: Hi Eri We have both genuine and simulated stones. All genuine stones are unique and come in various colors. Some are lighter than others and, depending on the stone, some will have more inclusions. They are also very difficult to photograph and accurately depict on a website Simulated stones are created in labs so they wont have the same variations of a genuine stone. You can read more about this on our FAQs. https://www.jewlr.com/info/faq I hope this helps.
Answer: HI Lee J. Once the item is manufactured and ready to ship, the shipping time from our facility to Australia is 5 - 7 business days. You can see the manufacturing time on the website on each of the items as you personalize it.
Answer: Hi Regina - our silver products are made with. 925 sterling silver.
Answer: Hi Brandyn Someone will try to contact you but please, you can also email us directly at customerservice@jewlr.com - Please provide the email information that you would have used to place the order. This will help us to help you with your order. Thank you
Jewlr has a rating of 3.7 stars from 1,164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jewlr most frequently mention customer service, free gift and beautiful ring. Jewlr ranks 5th among Fashion Jewelry sites.
We're happy you are pleased with your purchase. Thank you for the feedback