Jewlr Questions & Answers

Hi Wendy P. There should be a stamp on the ring. The stamp is generally very small and sometimes hard to see.

Hi Eri We have both genuine and simulated stones. All genuine stones are unique and come in various colors. Some are lighter than others and, depending on the stone, some will have more inclusions. They are also very difficult to photograph and accurately depict on a website Simulated stones are created in labs so they wont have the same variations of a genuine stone. You can read more about this on our FAQs. https://www.jewlr.com/info/faq I hope this helps.

Hi Trey p. Shipping is only 3 - 5 business days and the time for us to make it is less than 7 business days so if you ordered it then, you should have received it by now. Please contact customerservice@jewrl.com with you order number so that we can help you.

We can definitely provide you a discount code for the first order -- discount codes can be applied to non sale items. Please contact our customer care team at customerservice.jewlr.com and they will be able to help you with the order. Thank you

Hi Christine S. Thanks for your feedback regarding the email. When an item or wishlist is shared, only one email should be sent to the designated recipient. We appreciate you notifying us of this issue and we will look into it so that this does not happen. Regarding your second question we want our customers to feel comfortable and confident when shopping at Jewlr. That is why we offer an easy, 99 day return policy even if you've personalized the item with an engraving. If you are not completely satisfied with your purchase you may return it for a full refund. You can read more about our return policy here: https://www.jewlr.com/info/return_policy

HI Lee J. Once the item is manufactured and ready to ship, the shipping time from our facility to Australia is 5 - 7 business days. You can see the manufacturing time on the website on each of the items as you personalize it.

Hi Josh Thanks for asking. Every item on the website is handcrafted based on the design you see on the website. If you are not totally satisfied with the item when you receive it, we offer a 99 day return policy as long as the item is returned in a new and unworn condition. Thanks for shopping Jewlr

Hi Anthony Thanks for your question. Our nameplates are solid. We cut them from a sheet of metal - the metal you choose - when we receive the order. All of our items are made once they are ordered. If you took them to be tested, you would get the same result. Thanks for shopping Jewlr.

Hi Briana - we offer a 99 day return policy so if you are not completely satisfied with the item you purchased from us, as long as you don't wear it and return it in a new and unworn condition, you will receive a refund. If you have other questions, please reach out to us directly at 1-866-610-8482 or email at customerservice@jewlr.com Thanks for shopping Jewlr