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  • Jimmy Choo

Jimmy Choo

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Thumbnail of user kizgin.hatice
Netherlands
1 review
0 helpful votes
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April 9th, 2024

Terrible service as there is none. Jimmy Choo charges outrages prices but does not offer any after sales. Booties of over 800 euros are broken. While I am trying for weeks for JC to repair or refund, after 2 months I am still waiting! I am shocked with the service. They keep sending automated emails with no change or effort. This is beyond acceptable behaviour.

Tip for consumers:
Jimmy Choo is not trustworthy and terrible in any service after sales. Unacceptable

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user claudias521
Romania
1 review
1 helpful vote
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February 22nd, 2023
Verified purchase

I recently bought two pairs of Jimmy Choo's, both for my wedding. The first pair is a Love 85 Mochi that is really beautiful and colourful but a bit narrow at the toes. However, after wearing the pair twice, the shoes become comfortable. The second pair of Jimmy Choo's I bought is a Romy 60 coarse glitter fabric, Champagne. In order to purchase it, I went to Milan, at the JC Via Sant' Andrea boutique. My whole experience there was amazing, the staff was professional and nice. I am very happy with my Romy's, they are wider than my Love 85 Mochi, they look exquisite and are very comfortable to walk in, even though the heel is thin. The fact that it is metallic is also a plus. I totally recommend both pairs. Still, having the opportunity to compare them, I consider that the Romy model is better than the Love 85 pointed toe model for a person having wider feet like mine. Also, I am glad I tried on the pairs before buying them because, in my case, both models ran true to size (38 UE).

Products used:
Both pairs I bought.

Thumbnail of user anar173
California
2 reviews
0 helpful votes
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February 10th, 2023
Verified purchase

I purchased two pairs of sneakers online, same style and different sizes because I was not sure how Jimmy Choo fits, salesperson Donna Venza never mentioned purchase was final sale, now I have the same pair of shoes just because they neglected to received back the second pair, It is been a month without resolution, many calls to customer service and many broken promises to call me back and resolve my issue that I just gave up with the brand.
Very disappointed how they do business in America.

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Value
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Returns
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Thumbnail of user judyc768
Spain
1 review
0 helpful votes
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April 14th, 2021

I love the smell of this product! I came acroos it at mall and loved it so much I bought it. The price is great.

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