website thubmnail of Jimmy John's
How would you rate Jimmy John's?
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Indiana
1 review
0 helpful votes
Follow Jeanne D.
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Good things first. Ordering was easy. Delivery was fast. The fillings were very tasty. Now the not so good. The bread was so tough and dry, when I tried to bite into one end(which was cut in half) the force needed pushed the fillings out the other end. I wrapped the other half in a wet paper towel and nuked it for 15 seconds. That made it easier to eat but, still not great. Won't order again.

Date of experience: October 29, 2020
Missouri
18 reviews
44 helpful votes
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Worst company ever
September 11, 2018

They support their franchises hiring drug addict drivers that are unreliable that they applaud them for hiring blacks that can't do their job well. They give management jobs to blacks just because they are black and they allow them to steal from their drivers. The blacks and drug addicts rarely get fired
Their bread is inconsistent and they give you bad bread they should have thrown out

Date of experience: September 11, 2018
Michigan
1 review
1 helpful vote
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Worst service ever
June 20, 2020

Downtown Battle Creek location
Used their drive thru. I had to ask them several times to speak up and repeat themselves. I ended up repeating my order three times before they read it back correctly, ordered a sandwich combo and an unwich and they still got it wrong. They tried to give me half the order I offered to go inside to straiten it out to not delay others in the drive thru. Inside staff was argumentative when I "tried" to tell them the correct order. A woman claiming to be the franchise owner was quite abusive.

Date of experience: June 20, 2020
New York
1 review
2 helpful votes
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John at Jimmy Johns is a great driver, have had nothing but great experiences with him at the Indianapolis, IN branch downtown. They've been great throughout the pandemic, even with less drivers and workers, they always provide great service.

Date of experience: September 9, 2021
Colorado
19 reviews
7 helpful votes
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Sandwiches are good
August 10, 2021

Sandwiches are good at Jimmy John's. I go to the one at 104th and federal area. They have always done well by me. Jimmy John's sandwiches are excellent. Founder, Jimmy John Liautaud ruthlessly kills endangered animals. So he is an immoral POS. But this rating is not about morality but taste. They make several different kinds of sandwiches on several different kinds of bread, even white-grain options, lots of sandwich sauces, and real cheese. I have never had a bad sandwich there. I think Jimmy John is evil but I have no moral problems eating at Jimmy John's. Why? Clearly because Jimmy John's sold the company and this immoral POS no longer is connected to it. They are trying to improve the ethics of the company. So you still have the good sandwiches but the immoral miscreant is gone. So go eat the sandwiches without guilt. Warning, I have not been there in three years and I read some pretty negative comments about Covid neglect. So what I am sharing is merely my own experience.

Date of experience: August 10, 2021
Minnesota
1 review
2 helpful votes
Follow C S.
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Tried to order online payment in cash was not an option, tried calling to place the order and was told cash was not accepted for delivery. This in the U.S. nationwide is an illegal act of denying payment with legal tender. Guess I go to subway from now on and i get to start a lawsuit.

Date of experience: August 26, 2019
Colorado
1 review
0 helpful votes
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Poor ordering system
February 15, 2024

When trying to create an online delivery order there is not a clear delivery and pick up option and when finishing 50 orders it made me restart for a delivery.

Date of experience: February 15, 2024
Washington
1 review
1 helpful vote
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We had to tell them a bunch of times our order and they didn't get it right,we had to pull up to the window and tell them and they still didn't get it right. They also charged us the wrong amount when we should've paid less for our order.

Date of experience: June 17, 2023
Wisconsin
2 reviews
6 helpful votes
Follow JoAnne G.
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On Sunday, myself, my daughter and her bridal party were at the Kaukauna Library addressing cards and we ordered for 8 people. The bill was over $100! As we started opening we realized nobody had the right sandwich or un-wich. On girl has a gluten allergy and she did not get an un-wich. I ordered unsweetened tea and got sweet tea. It was a royal mess! My daughter called, and they told her they did not have any of what she was saying was ordered. Any of us that ordered Bacon and avocado did not get any. No Mayonnaise and the sandwiches were loaded with mayo. All but the girl with the allergy just ate what was delivered as they told her there was nothing they could do. One girl who did not ordered avocado got avocado. I'm sorry, but this was a really bad business practice. I for one will never order from you again, as most of the group agrees. Shame on you for not trying to make this right.

Date of experience: January 11, 2023
Texas
1 review
1 helpful vote
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Very hungry and unhappy
November 20, 2023

I placed a order the other day and it never showed up even though it said out for deliver call the restaurant and the had me confused with another order so I never got my order

Date of experience: November 20, 2023
Texas
1 review
0 helpful votes
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Horrible!
August 19, 2021

I placed an order online, it stated online that it was delivered but it never was. I called the store and the girl who answered the phone laughed and said It will be there in a little bit. Half hour goes by and the food is still not delivered, I called again and finally the guy said it would be here in 5 min that he remade it fresh for us. 20 min later the food was finally delivered and the delivery guy spilled my drink all over the floor and just stood there and stared at it... disappointed to say the least.

Date of experience: August 19, 2021
Illinois
1 review
0 helpful votes
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I love Jimmy johns but I was furious today when they were out of white bread and gave me wheat. I looked at it and it was infuriating they need to have white bread and not this hole wheat crap. What had this business come to. It was 6:15

Date of experience: May 4, 2022
South Carolina
1 review
2 helpful votes
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Rude and impatient
January 31, 2022

The Jimmy Johns employees in Simpsonville Sc Harrison Bridge location are very rude and impatient. If the customer has a simple request why not honor it to ensure a repeat customer. Couldn't get my sub cut in three's for my children to share on the way home. They would only do half. My children had to wait until we arrived home to eat. How sad Jimmy Johns employees are inconsiderate.

Date of experience: January 31, 2022
Wisconsin
1 review
0 helpful votes
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I asked for peppers and onions. No peppers no onions no paying attention to anything I said with the order. I'd expect my money back as this is NOT the sub I ordered. Really? How hard is it to read the order. I worked in restaurants for years--it's not that hard. Shame on you

Date of experience: September 2, 2020
Texas
1 review
0 helpful votes
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I am so sick of the stupid commercial you have for Jimmy's John's kicken chicken sandwich I don't care for Jimmy Johns as a whole but his commercial will effectively keep me from ever eating there again. Think about the intelligence of your audience before continuing with this type of advertising or maybe you are looking at the lack of intelligence of you audience

Date of experience: February 25, 2021
Ohio
1 review
0 helpful votes
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Unbelieveable
February 19, 2021

Wrote a review then i got a word back. They sent a virus to my phone. Amazing when a company treats you with bad service then treats you with a virus. I will never buy jimmy johns again and i will tell everyone about how you treat people.

Date of experience: February 19, 2021
Texas
1 review
1 helpful vote
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Customer Service
July 2, 2021

I'd I can give this location a NO star I would. The gentleman in charge of this location was very rude. Cursing just because I ordered over a hundred dollars worth of stuff and didn't have enough bread. F this and F that. I canceled my order and went elsewhere… Disappointed

Date of experience: July 2, 2021
Indiana
1 review
1 helpful vote
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Eeugh
July 7, 2023

I ordered a sandwich with turkey cheese and tomato, and it was really really bad
It tasted awful in a way i couldnt describe! It was like really salty and tasted undercooked
Oh yeah and it made me vomit not joking

Date of experience: July 7, 2023
Oklahoma
1 review
0 helpful votes
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First I want to say that I have been a loyal customer of Jimmy Johns for at least two years. The delivery was always fast and the quality of the food was acceptable but lately I have noticed a change in this company. For one thing I saw they downsized all their food items while keeping the price basically the same. I was willing to live that but the show stopper for me is that their delivery has gone from under ten minutes to never. Twice I ordered food online and had to cancel because the order never arrived. JJ made an excuse each time about not having enough drivers but that is not my problem. All I know is that I ordered food and it never came. I am sorry to say that I am done with Jimmy Johns. I am never going to go through having to call them and cancel my order again. Bye Jimmy Johns.

Date of experience: August 22, 2021
Illinois
1 review
1 helpful vote
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Our order was not delivered on time. I called and found the Jimmy John's in Merrillville, IN is extremely short on help. Thank you for providing delivery to our office. Waiting for the food didn't hurt us. Thank you, Heather, for working today.

Date of experience: June 3, 2022

Overview

Jimmy John's has a rating of 1.7 stars from 244 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jimmy John's most frequently mention roast beef, customer service and many times. Jimmy John's ranks 310th among Restaurants sites.

service
122
value
109
shipping
42
returns
44
quality
99