website thubmnail of Jimmy John's
How would you rate Jimmy John's?
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California
1 review
0 helpful votes
Follow Shay B.
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Great experience
January 22, 2023

Here in the high desert, there is not many sandwich places that I can say I enjoy eating. Jimmy John's happened to be one of my top three places to eat here in the high desert from services to sandwich. I commend them well nothing bad to say is definitely a go to.

Date of experience: January 21, 2023
Minnesota
1 review
1 helpful vote
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Rip off
August 18, 2020

Called in a delivery. Two very important items I ordered and PAID FOR were not included. When called I was told they would be delivered by the next available driver, that was yesterday and they still did not deliver. Never again.

Date of experience: August 18, 2020
Montana
1 review
2 helpful votes
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Website sucls
January 24, 2020

We have been working all day and wanted something to ear. Go on line and put our order in and the dam thing would not let me order. Tried 4 times and then it pops up you have tried to many times try again later. So that sucked thank god for dominos and delivery. Did not have an issue with on line ordering from them

Date of experience: January 24, 2020
Tennessee
1 review
0 helpful votes
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Broke my mf tooth
October 6, 2020

I was eating one of their turkey tom sandwiches, I had added bacon to it. Im chillin and eating when all of a sudden I bite into something hard, didn't think much of it till I was brushing my teeth and found that it was broken. Officially the first snd last time ill ever eat a sandwich or anything from them again.

Date of experience: October 6, 2020
Ohio
1 review
4 helpful votes
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Apparently this Jimmy John's is the only location that cannot make an unwich. Wrong order twice. Refused to correct it. Refused to refund, told me to leave the store. Paid good money to be treated poorly and not get my food. Manager's name is Brandon. He is extremely rude, and unprofessional. I will contact the franchise owner, and also the corporate entity. Never going to this Jimmy John's again.

Date of experience: June 15, 2020
Colorado
1 review
0 helpful votes
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Are you Kidding Me?
February 1, 2023

Ordered at 1:30, got a call the driver is on break and I will get it once they get back. Delivered at 2:17. Then it was the wrong sandwich and a different soda splashed onto my cup. Then I called them and got hung up on. Called again and they said they will put a credit on my account for "when I order again" yeah most likely won't happen.

Date of experience: February 1, 2023
Tennessee
2 reviews
0 helpful votes
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Waited through my entire lunch to receive
July 7, 2022

I ordered at 12:55pm to a jj's 2 mins down the street and had to wait my ENTIRE LUNCH plus an extra 15 more mins to receive my order. It took over 45 mins to receive my order which is beyond ridiculous. I was too busy to leave work so I thought delivery would be a better option. I was wrong. Definitely not freaky fast and frankly, I will not be ordering with them anymore. I am incredibly frustrated and disappointed with the service. When I called, they said they had a catering order and my order would be here within 5 mins... and it definitely was not.

Date of experience: July 7, 2022
Washington
1 review
0 helpful votes
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New Caprese Sub
March 20, 2023

If the sub was an indication of a bew product, they failed miserably! Looked like a regular sub, the meat was all jammed together, the soft mozzarella was a thin slice of hard mozzarella, the lettuce was encased in the "pesto" sauce & all shoved into the back closed crack of the sub bun, which had been baked too long, tomato was smashed & miniscule. Sure didn't look like the picture! Cross JJ's off my list for good!

Date of experience: March 20, 2023
Illinois
1 review
0 helpful votes
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Not good!
February 16, 2021

I've never had a bad sandwich from any of your restaurants, but I tried that new chicken sandwich from the location in Sugar Grove, Illinois. It was AWFUL! Sorry I think you should pull it from menu! Btw the bread is key!

Date of experience: February 16, 2021
Texas
1 review
0 helpful votes
Follow Cali N.
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I would have rated Jimmy John's 5 stars if it weren't for one thing... their bread is too hard. I like the different types of meat and cheeses they use and the quantity is absolutely awesome. But every time I took a bite I felt like I was going to chip a tooth. Their bread is too hard. Blimpies Subs have you guys beat only because of how soft their bread is. Soften up the bread and you'll be number one in my book.

Date of experience: August 8, 2022
Colorado
1 review
1 helpful vote
Follow Daniel K.
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Purchased two 16" roast beef and turkey sandwiches and a soda. Came to $41. I thought maybe it's worth it? NOT. This was probably the lamest sandwich I have had and to pay almost $20 for it is even more disappointing. I was not able to pick my toppings, the mayo was hardly even there. Very dry. No pickles, no onions, no nothing except tomatoes and lettuce. When I ordered I was not even given the choice of bread and no mention of toppings. The bread was hard and I ended up not eating the whole thing because it was so dry and bland. Service was SLOW. I ordered at the counter and waited 30 minutes to finally get my order. Probably because they were busy filling call in orders. Probably my mistake by not ordering ahead, but still 30 minutes for a sandwich?

Date of experience: June 19, 2020
Colorado
1 review
0 helpful votes
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I pay for a side of sidekick and it is half full, the delivery person called me and I stated I would meet him in the lobby and when I quickly walked to the lobby my food was laying on the counter in a public area. I don't think that is right if I tipped and paid for a delivery fee. Very disappointed.

Date of experience: June 10, 2021
Maryland
1 review
0 helpful votes
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Went to Jimmy John's asked for a roast beef with provolone lettuce and onions one piece of roast beef was put on that sub and they charged me 8 hours very little lettuce and just a sprinkle of onions ridiculous the price they charged for this sub... think twice before you spend your money at the Golden Ring one. The Sub was nothing but a toll with Mayo on it. And it cost $9.00

Date of experience: May 27, 2022
Colorado
1 review
1 helpful vote
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I placed order online for delivery, 5 minutes later manager called me from the store located 2325 colfax ave denver co and asked if I want to leave tips for the driver.
Are tips supposed to be at my own decision?
Manager took his sweet time to call me asking for tips, unbelievable!

Date of experience: October 8, 2020
Massachusetts
1 review
0 helpful votes
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Good To Go
October 10, 2021

We ordered three subs online. Fifteen to twenty minutes later we walked in and our subs were waiting for us on the shelf. The people working in Greeley were friendly and helpful when asked questions. Everyone enjoyed their subs.

Date of experience: October 10, 2021
Illinois
1 review
1 helpful vote
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Never got my order!
September 7, 2021

I never received my order! I placed it online, and paid for it, it was the Main st. One in Green Bay, WI., they didn't even call, text or even show! After waiting for a n hour, it was to late and were closed I emailed corporate 4xs and they have yet to respond. FRUSTRATED!

Date of experience: September 6, 2021
Nebraska
1 review
0 helpful votes
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Give em a break
June 1, 2021

If a driver doesn't show up for work, it may take longer to receive your delivery. I know first hand they work very hard to get them out as fast as possible. They will leave with as many delivery orders as possible. Many of them are spread out so it will take time to get it to you. Remember, you could be on their end of the stick so please be patient and also tip. Gas costs money.

Date of experience: May 31, 2021
Illinois
1 review
1 helpful vote
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Not what we ordered!
August 10, 2021

Ordered food for 4 ppl. Asked for Vinegar/Oil and paid for Guac - got neither. None of the drinks were right & half of the chips were wrong. No names written on the sandwiches, so hard to determine whose was whose without opening each one.

Date of experience: August 10, 2021
Illinois
1 review
0 helpful votes
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Beware of Tuna
February 24, 2023

Heads up to anyone who hates onions. DO NOT order the Tuna! It is LOADED with onions, although no where in the description does it mention that there are onions in the Tuna salad. Why would you add onions and not just let those who like onions add them to their sandwich at no cost? I couldn't eat the sandwich and it was a total waste of money!

Date of experience: February 24, 2023
Illinois
1 review
0 helpful votes
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Very Slow Service
July 30, 2021

Ordered my food at 10:33 for delivery. It showed on the tracker that is was out for delivery at 11:05. At 11:34 called the store and they advised me that I should be getting it with in 8 mins. I finally got my food at 12:02 One hour and 30 mins later after I ordered my food.

Date of experience: July 30, 2021

Overview

Jimmy John's has a rating of 1.7 stars from 244 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jimmy John's most frequently mention roast beef, customer service and many times. Jimmy John's ranks 310th among Restaurants sites.

service
122
value
109
shipping
42
returns
44
quality
99