J.ING

The company used to be legit but has used their previously good reputation to steal money from customers. I'm assuming because regulations standards are different in the host country, they can get away with this more easily (at least they think). I ordered over $700 worth of merchandise from the company, and after 2 months none of the items shipped and I received no updates. Thankfully, I purchased through PayPal and got my money back. The company has also turned off their Instagram comments after being flooded with similar remarks. Do not buy from them.

They do not respond.
Unlike other websites where you can return an item yourself, J.ING makes you contact them to request a return.
What is frustrating however is no one responds. I sent multiple emails and called their customer service number multiple times with no response. Now I am worried that even if I do get a response they will say it has been over 14 days since your order was received.

I really hope I get a response.

Buyer Beware

I am out of 75 dollars because their customer service is nonexistent and unfortunately I waited too long to file a claim with my bank. They will take your money and never send you your order. PLEASE do not order with this company.

Do not waste your money at this retailer. The first few orders their service was decent. However they are no longer responding to my emails even though I was told I could receive a 50% refund without return as my items were terrible itchy quality. I was able to return no problem for the first two orders but for this past order they stated they can submit the return request but it might not even be approved

And you have to email them to initiate a return to which they respond weekly at best. Been two months now waiting on a response. Save your time and money

I place an order on 2/1/2023 and it still has not shipped after 2 months. Their customer service is nonexistent. I emailed them multiple times with no response. I had no choice but to DM them on Instagram. The person on the other end told me that they are moving warehouses and that's why it's taking so long to ship. They did not give me an estimate on when it will get shipped. I have ordered from them before and was pleased with my purchase. After this incident, I will not be buying from them ever again. The sad thing is, many people are having this issue, and I do not expect this company to compensate for all the damage this has done to their brand and their customers.

I ordered two items. After weeks of them not shipping, I emailed them. They told me the item was 2-3 days away from shipping. Then I started looking online and saw hundreds of comments online from people going back over 8 months saying they'd never received product. I contacted them again and they offered to upgrade me to priority shipping. I called their customer service line and got no answer. After many emails, I finally got them to answer and refund me. They appear to have started deleting and limiting the hundreds of Instagram comments from customers saying they've never received any products, but they are still accepting orders. The screenshots below are of comments on a post that they have now turned off comments on. Someone else I know personally placed an order in mid January of 2023 and has yet to receive anything.

They still have my money from last year, yes, April 2022! The products are not the right size, so they convinced me to return for store credit, then, they do not ship the new order and no response to numerous emails. They drag it out so you cannot dispute the credit card charge! Scam! Don't buy from this site!

Placed an order Feb 4 - never received it
1. Customer service never picks up the phone or returns your call
2.5 Emails sent no response
3. Order states awaiting shipment for weeks
4. Open a dispute with PayPal to see if I can get my money back

It's been almost a month since I placed my order. The status is still awaiting shipment. My emails, Facebook messages are not replied at all… customer service is nonexistent… worst experience ever! Please don't buy from this website!

Company don't supply any products you have paid for. Order never gets shipped. Customer service also useless and don't care to help. They tell you it will ship soon and then you ask them again 5 months later multiple times and they never respond.

I had a terrible experience with J. ING. Customer service is more than terrible. I placed an order with them on December, 2022. It is May 2023 already and I have not received my order (and I don't think I will ever receive it). After several attempts to contact them via email e phone, they have finally replied to me, saying that my order was going to be shipped in 7 days. It has been more than a month now and I still did not receive my order or any updates whatsoever.

I would never recommend this store to anyone. Stay away is my recommendation.

I ordered my wedding dress on the 5th of March 2023. I have the order number but still it shows " awaiting shipment". I emailed them so many times, one time they answered me and told me my item will be shipped soon, but it was 10 days ago and still nothing. Since this cloth is for my tiny wedding, I am going under stress and after reading reviews today, I am totally shocked. Still, I am trying to not think they are scams but...!

I placed my order september 4th and some items were out of stock until the 5th. Now it is october 4th and my shipment is still awaiting shipment. I have been trying to get in contact with them over email and instagram for the last week, but no one is answering my requests.

I feel like my 160 dollars are lost, and I am still waiting for a response.
Do not shop from this site.

The quality of their product is really bad. I got a jean without the button hole cut open. When I requested for refund they said they can only refund me $15 credit which does not compensate for the total price at all. The other clothes I got are also bad in quality, do not feel comfortable.

Do not buy from this company. I ordered 2 items back in March for St. Patrick's Day that never shipped. I received an email later that month saying "sorry for the delay" with a coupon that expired in less than 2 months. Why would I order again when my first order never shipped? I reached out multiple times to their customer service email asking for a refund or at least an update, but it bounced back with a "message blocked" email. It is now almost October and have received no further communication. Their phone number doesn't connect, their email doesn't connect, and their customer service is unresponsive. I am very unhappy and don't appreciate being scammed. I bought from here previously and it was fine, so I don't know why the second time was so difficult. I still have not received a refund and am extremely angry about that.

I bought and returned some items and they issued me a gift card a while back. But right now, I could not access my gift card. It says "Sorry, this shop is currently unavailable". I emailed the customer service but it says the message has been blocked. My credit card company told me that I could not get money back because the first package did get delivered and whatever happened after is outside their control.

I placed order beginning of January. Nothing since - no order confirmation, no tracking, no goods. Have emailed customer care many times and no response. US phone number doesn't work. For goodness sakes, stay away!

If there was a zero rating, this is what I would have given this company. I placed an order in February and after almost 3 months of being told it was being processed, I asked for a refund. One month later I have still not received the refund and they keep telling me lies via FB Messenger which was the only way I could communicate with them. They are a fraudulent company. I will be reporting them to the Better Business Bureau for investigating and also contacting a friend who is a news reporter so that they can be put on blast and stopped from defrauding people. Their Facebook page is full of comments from people who they have scammed and locked correspondence with. Shameful!

*UPDATES* Still haven't received an email from them after emailing them the second time. Still absolutely nothing received from the order that was placed almost two months ago. This company doesn't deserve any stars rating at all.

The only good news is I placed a dispute charge to the bank account that was used for that order and I was credited the money back! Yay!

I ordered in March 6,2023 and never received anything. When I followed up, they said I will soon receive a tracking number and that they're just very busy with orders. Now anything new, I always use PayPal to pay for online purchases and PayPal opened a complaint with this company who never replied and I was refunded my money. JJing is scam website.

I made an order on 02/05/2023, 6 weeks the order had not been shipped out, also there is no shipping date till now. I called serval times but no one answered phone. Then I wrote 5 emails in two weeks, finally got one responde saying that" you will be notified when shipping out". However when it is going to ship out, no body knows.

First time shopping at Jing and had quite a good experience! Watch my video to see what I thought about them, details on shipping/returns, and of course a try-on review of their clothing :P

This women clothing company does have a lot cute clothes, dresses, top, pants, skirts, earring and shoes. It's just everything you needed can be found on their website, really recommend everyone to take a look at their website. You won't regret it!