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J.ING has a rating of 1.5 stars from 74 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about J.ING most frequently mention customer service, multiple times, and tracking number problems. J.ING ranks 2130th among Women's Clothing sites.
First time shopping at Jing and had quite a good experience! Watch my video to see what I thought about them, details on shipping/returns, and of course a try-on review of their clothing :P
1 month after ordering from them nil updates whether there is a delay etc emailed them no response, luckily I have paypal Ill get my money back. One thing for sure their website is unreliable so is customer service
It USED TO BE good and then I don't know what happened… Their instagram page is gone too…
I wrote this review below and it never got posted (of course it won't get posted what am I thinking?)
Here it is:
Beware it's not the same item! I contacted customer service for many days now and each time they tell me that 1) I should understand it's an advertising effect (what does that even mean?) that the product I received is similar but still as popular and cute, and 2) I am in charge of return shipping charge even though I received a different item. So disappointed with them as I've been a loyal customer but now I don't think I'll ever be buying from them again for fear of receiving the wrong item again. FYI, what is shown on the product page should be what I receive. Yes it's made in china but I at least expect the design/style to be the same… if color is a little off it's ok. If material is not as flowy as it looks fine. But a whole different look and feel to it? Just no. I received the top with rhinestones on the collar and instead of shorts I got a skirt. I don't usually like to leave bad reviews but this is just too much.
Well on the bright side at least I received my product after emailing and asking them for the tracking number. But this was my last purchase from them back in April 2023 and I never went back.
Tip for consumers:
Do not buy from this shop anymore. It because a scam website.
Products used:
Didn’t use. Sizing was off too despite receiving wrong product.
Worst item I ever purchased. It fit poorly. I tried to make a return. No response. So I mailed it back, but it was sent back to me. Now I am stuck with something awful!
Products used:
jacket
The worst! My order never arrived and no one replies to customer service emails! I've sent 4 emails in the past 1.5 months and still nothing. It's a scam DO NOT BUY FROM THIS COMPANY
Tip for consumers:
Avoid it, it’s a scam
Products used:
Never received my order
Girls please do not order from them my order never ever arrived they need to be sued I ordered in December 2022 and I kept sending emails and everything but it says that I am blocked
Products used:
A jacket
I wouldn't shop with them ever again. I had shopped with them in the past and it was nothing but good experience. The company completely went downhill. I basically placed an order on 12/08/2022. Waited a week and no updates so I emailed them. They replied stating because of covid there has been a delay with restocking their items, they're expecting to ship my items within a week. Fast forward to today 01/07/2023. THERE IS ABSOLUTELY NO UPDATES ON MY ITEMS AND NOTHING WAS SHIPPED! I EMAILED THEM AGAIN. This time they didn't reply immediately! I had to reach out on multiple social media platforms to get them to reply! YET AGAIN THEY GAVE ME MORE RUNAROUNDS. HOW PATHETIC IS THIS COMPANY?!?! COVID STARTED BACK IN 2020! CMON NOW USE ANOTHER EXCUSE.
Tip for consumers:
Do not buy!
Products used:
I NEVER RECEIVED MY ITEMS
It has been over two months and I still have not received my order. Customer service does not respond. This place is a complete scam stay away.
Tip for consumers:
Scam!
Products used:
I never received my product.
Ordered a coat. They were quick to take my money but the coat never arrived. Don't order from this company!
BEWARE: THIS COMPANY WILL CHARGE YOU AND NOT SHIP, THEN THEY WILL IGNORE YOU WHEN YOU ASK FOR A REFUND.
Like many others, I placed my order in November 2022. 4 out of 5 items shipped. It is now March 2023, and I still did not get the last item, but they charged me for it. I contacted them in February 2023 asking for a refund since it is now 3 months and I havent gotten the item. Initially, I got a reply saying they will refund me. Now another month and a half, I still did not get my refund nor my item. I have tried contacting them again on three other occasions, and still no response. This company will charge you upfront for items and if they don't ship, they won't respond to your emails nor would they refund you. Essentially, they will steal your money.
Side note, my opinion is that they will try to delay your claim until too long has passed for you to dispute the charge. The other thing is, if they steal a small amount, they would hope customers won't bother to go through the dispute process for it. This company is NOT trustworthy at all.
Tip for consumers:
Order elsewhere!
Products used:
They said they would refund after waiting 3 months for the item to ship and still no item. But they did not refund and proceed to ignore all emails. It has been another 1.5 months and still no refund nor item. This company will steal your money!
Avoid if you can. 3 months since my order and contacted customer service numerous times - no refund, no shipment. Total Scam.
It was a very bad experience for me. I followed a YouTuber who recommended this site, which I had never heard about the name of J.ING before. I chose to believe in that YouTuber, which was my biggest regret among all of my online shopping experiences.
Long story short, I wanted to return my first order as the size doesn't fit. Before I placed the order, the customer care always replied to my email in the first place, which gave me the confidence to make the payment. However, since I was asking for the return, then the nightmare started.
The customer care replied to my email very slowly. Finally, they wanted me to ship at my expense to their warehouse. It's still OK. I did what they asked and offered them the tracking number. The delivery took only a few days. Then, there is no then.
I spent the upcoming one month trying to reach them by all means, writing an email, calling the customer number and leaving messages. Simply, nobody from customer care showed up any more. Btw, their return department number, *******955, you won't have any chance to reach them, because nobody on that end all the time. In one word, when you ship them back the returns, the whole customer care team just disappears forever.
In summary, if you got what you wanted after having received the clothes, congrats. Otherwise, don't ship them back the returns, as you pay the shipping fees and send them the original clothes for nothing. You won't see the refund, as nobody from J.ING will talk to you any more. Any bad comments? They don't care about it. The customer care from J.ING, it is just no more than a joke. Think about how much money and time and patience you lost?
Last but not least, every time when J.ING customer care saw the negative review, they would reply immediately something like below:
Hello, sorry for the inconvenience caused to you. Please contact us via email or WeChat for further help. Thank you. Again, we apologize for any inconvenience this may have brought you. Thank you for supporting J.ING!
But then, still nothing will happen. They just use the above feedback to put an end to any negative review.
Tip for consumers:
As can be seen from my experience, if you are sure you can get the right clothes, you can give a try. Otherwise, you should not ship back for the refund. Because when your return reaches their warehouse, you won't hear from them any longer. Check other comments, you will see the same complaint.
Products used:
Wide Leg Jumpsuite - S / DimGrey
Order placed March 24th 2023, no products received and I am not able to get in touch with them. I had no idea this is coming from China.
Products used:
I bought 6 items from their website.
I made my order june 6 and contacted them multiple times that I have not received my order, but they didn't respond. This site is a scam.
I love the design! And I can find anything from their website, even underwear! The quality is good for such cheap price.
Tip for consumers:
add their wechat account and ask for coupon code
Products used:
skirt and dress
I've been following up for the past 1 week for return request no one is replying.Order #******* so disappointed there is no reply on email.
I ordered from J.ING on Jan 6th 2023 and still nothings. But money already charged. Could it be swindler company!
Scam! Don't order from it! Hundreds people are still waiting for shipment like me! No customer service at all!
Products used:
Jacket
I ordered exactly a month ago and repeatedly emailed customer service when they will ship my order as it says awaiting shipment, so far no response.
Tip for consumers:
Do NOT buy from this website.
Products used:
no products arrive.
5 months! They do not send and do not reply and restrcit my email. Once they replied to make you belive but never reply than that.
Products used:
clothes
Not returning my money. It's more than 200Us Dollars. Theives. Now they have blocked so I can't mail the customer care people.
Tip for consumers:
Horrendous customer care. PLEASE DON'T EVER ORDER FROM TGEM IF YOU LOVE YOUR HARD EARNED MONEY.
Products used:
All but they are not refunding the money
SCAM COMPANY
ORDER #*******
PLACED MARCH 14
Emailed 2 times - NO REPLY from customer service.
NO shipment, NO response, Nothing!
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