I have been trying to get an even exchange, smaller size top for 2 months. They dont return calls, the emails to customer care go unnoticed. The few live people I've spoke to always say they cant do the exchange. I've long ago sent back the top, at my expense, with all proper info in the box. This company should stop advertising until it can straighten out their issues. The clothes are nice, but not worth the aggravation. This is not my first time dealing with them, and I should have learned my lesson.

I finally received the order I'd placed 2 months ago even though it literally was shipped from a store 7 miles away from my house. No one and I mean no one returns your call or your emails. I returned couple of items at the Century City location thinking I would be credited within a few days 20 days later no credit or acknowledgement of any credit due. Their story is that due to Covid they are behind and can't offer customer service but can send ten emails a day encouraging you to buy more stuff. I say if you can't provide proper customer service then maybe you shouldn't offer any merchandise.

Placed an order on June 18, got an email stating my item shipped on 6/21. It's 6/29 and I still don't have an updated tracking. Have sent several emails and made several phone calls. They charged my card on 6/18. I finally got to a "supervisor" and he told me there were Covid issues, riot issues, etc. and told me their building burned down. I apologized and said he should have told me that from the beginning. Then he said no, that didn't happen. Also said he didn't work for Johnny Was that they were just an answering service. He told me someone would eventually answer my email, but to given it several business days. Really wish I had read the reviews before I spent my money with them.

Placed a $555.00 order on their website. Never received a email Confirmation even though I had an Order Number from the original order place. I have emailed, called, left Voice mail messages, filed a complaint on their website... I NEVER received one (1) reply from them. This is the WORST customer Service I have ever encountered. They do NOT allow reviews to be written on their website... I understand why, They know their customer service does NOT Exist... They do not care about the customer... Stay away from this company.

I have been trying to return two items to Johnny Was since May 18,2020. When I try to obtain a return label on the website it says "We don't seem to recognize that order number or zip code." I've called and left messages (the recording says my call will be returned within 24 hours). I sent emails and eventually received a ticket number and response to one of my emails on May 27: "All support requests are prioritized in the order they are received." Is there anyone running this company? Any help would be appreciated.

I ordered masks from them 3 weeks ago and I still have not received them.

They finally sent me a tracking number and every time I check the tracking number the date gets pushed back.

They still have not given the package to the carrier, USPS, but say it has shipped.

I have called, emailed, left voicemails, and still have not had a response from anyone at Johhny Was.

I will be filing a chargeback with my bank because this is a fraudulent company.

Chaotic, inefficient customer ""service"" - don't respond to anything left by voice mail, email, or even speaking to a person. They send emails daily urging you to buy more when they still haven't fixed the first problem that is a month old. It took so long to reach any department that - each said estimated wait was two minutes - and after four minutes told you to leave a message and somebody would get back to you within 24 hours... that never happens, Maybe King is the only person working in the entire administrative department. A headache I just really don't need... sent wrong item and I am still trying to get this corrected.

Oh, and do not believe that you are getting a 20% discount when you sign up for emails because the code does not work IT IS A FRAUD!

Update: Super slow return processing! I contacted the company to ask about my return, which tracking showed had been delivered five days before. The response was this: "Please allow 2-3 weeks from the return shipped date for your account to be credited. Depending on your bank, it may take 1-2 billing cycles for the credit to appear on your statement." Two to three weeks to process a return? Never buying from these people again!

Johnny Was is one of those companies that makes you pay for return postage. They sent me an item of clothing that was defective a quilted piece with broken threads in a prominent place. So I emailed them and asked for a return label. Usually when a customer receives a damaged or defective item, a business will send out a prepaid return label when that is requested. But what does JohnnyWas.com do? They demand photos to prove that the customer isn't lying:

"Please attach photos of the damaged item to this email. Once we receive your photos of the damaged item, a prepaid shipping label will be sent to the email address we have on file."

Really? I understand when companies do that for things damaged or broken in shipping, since they may have a claim they need to document and they need to instruct their warehouse employees on how to pack shipments. But for defective clothing, which was packed and shipped in that condition? It's insulting. It doesn't matter whether this request for photos is based in mistrust (I assume it is) or whether they want a record of the flaws for their quality control department (they can take their own photos when the item is returned, so I'm not buying that excuse). I won't be shopping here again.