Johnny Was

Nobody answers the phone
Nobody replies to email
Regional manager doesn't return 3 phone calls
Store manager is on vacation for 2 weeks and my return for $605 is stuck till manager comes back to process it, cause 3 sales clerks in store don't know how to do it.
Moreover, instead of return receipt i was given a packing slip, so i literally have no proof i returned merchandise.
Filed the despite with my credit card

I ordered a $300. Shirt On line. They sent it Federal Express. Federal Express Hawaii Never has delivered anything to our house. Everything sent to us Federal Express ends up at some address close by or miles away. So item is lost. Federal Express says the contract is with Jonny Was. Jonny Was says it is in our terms and conditions that we do not reimburse for items lost by the carrier. DO NOT BUY JONNY WAS

Abby was really pleasant and helpful, a good resource to Johnny Was. Nice store in Palm Springs. I will most defenitve recommend the store.

I have been a loyal customer for over 14 years. What is happening to the quality of the materials?! I have several silk dresses like the original Patch work silk dress with slip, the Georgette Silk maxi with silk slip, and many many more.
Lately, everything I am ordering online that is coming to me in the mail is complete garbage… polyester. I hate polyester.
This was the purpose of me being a loyal Johnny was Customer. I could get flattering cuts with lovely prints to take on vacation that I knew were high-quality material. I'm sorry, but polyester makes you look cheap and I absolutely hate most of the fabrics that have it in them.
I'll be returning my last couple of orders and I don't think I'll be ordering anything else from Johnny was again. I don't know what happened to this corporation but it is gone down the low road. I only travel on the high road.

It is just BRANDING! The quality and texture of the materials are the cheapest on earth--made in China, nothing against it but their prices do not match their products. Never again!

I bought this bag and within 3 weeks the straw at bottom started to break(see pics). Customer service will not answer phone calls or respond to my email with pictures attached. The store would not take damaged poor quality bag back. Proof of purchase is my order #*******.

Have dealt with hundreds of company's but Johnny Was is in a class by itself: beyond awful. Not even deserving of one star. Their returns/customer service department has empty recordings that promise to get back to you in 24 hours but never come. Actually a scam of a company that should be out of business. Do NOT order from these crooks!

I have bought Johnny Was clothes for some years online (I don't live in the USA) and generally like the fabrics and style of clothing. However, I recently made a purchase using my credit card. When I checked my bank account, a second credit card charge had been made without my authorisation. After weeks of emails to Customer Support, I realised that they had no intention of addressing this issue. They simply don't care about their customers. I refuse to purchase anything from this company and warn any potential purchaser about the possibility that their personal credit card information may be abused.

Beware of doing business with this company. I ordered an expensive dress and it never arrived. After sending multiple emails and leaving multiple messages with their customer service department (no one answers the phone), I finally received a response. The company will accept no responsibility for the lost package leaving me out $255 with no recourse. USPS says the sender must file the missing package claim.

For a company that sells such expensive clothing, they provide zero customer service and treat their customers horribly.

I ordered masks over a week ago and contacted customer service for updates. They don't pick up even after telling you the wait time is TWO minutes. It's clear that they don't care about their customers!

I have never experienced such bad customer service from a "known" brand. This is embarrassing (for them). I placed an order and paid the $34.95 for overnight shipping. Only two (of over a dozen items) arriveD over night). The remainder are arriving snail mail. Problem - I ordered overnight as I will not be at that address for another month after three days of ordering them. Tried to contact customer service. What a sham! Automated voice telling you wait time is 3 minutes then after about 6 minutes an abrupt f you message and they hang up on you. How does this company survive? Still trying to figure out how to have someone pick an return these items. Unbelievably bad experience.

Chaotic, inefficient customer ""service"" - don't respond to anything left by voice mail, email, or even speaking to a person. They send emails daily urging you to buy more when they still haven't fixed the first problem that is a month old. It took so long to reach any department that - each said estimated wait was two minutes - and after four minutes told you to leave a message and somebody would get back to you within 24 hours... that never happens, Maybe King is the only person working in the entire administrative department. A headache I just really don't need... sent wrong item and I am still trying to get this corrected.

Ordered a $200 bathing suit from JW website; tried it on, looked awful on me, so I returned it a day after receiving. All tags were attached, as well as the liner inside. After 3 weeks I get an email stating they're sorry but they can't refund my item because it didn't meet their "conditions"? Was not a final sale item, bought directly from them. Can't even get a human being on the phone. They have an hour to call back before I open a dispute with my credit card company. Completely shady behavior from what is supposed to be a reputable business. Never again!

I have been trying to get an even exchange, smaller size top for 2 months. They dont return calls, the emails to customer care go unnoticed. The few live people I've spoke to always say they cant do the exchange. I've long ago sent back the top, at my expense, with all proper info in the box. This company should stop advertising until it can straighten out their issues. The clothes are nice, but not worth the aggravation. This is not my first time dealing with them, and I should have learned my lesson.

I have been ordering from the Johnny Was website for over a year. I absolutely love their clothes. I have had to return I think three items due to me not reading fully the measurements on each piece. I returned them as instructed and received a credit within a week of my return. I have no idea what all these negative comments are about. Now, I only order from their website so I can't give an opinion on a third-party distributor. I gave everyone in my family, the females, a Johnny Was item for this past Xmas and everyone loved it. I will continue to buy this brand. I just wanted to throw out my two cents and give a positive review because this is the way I feel. I'm sorry others are having issues.

I placed a large order for silk masks. After waiting for a shipping notice for 2 weeks, I tried to phone customer service for info. Just like others have experienced, I was told their was a 2 min wait for a rep. 10 minutes later, an automated message "recorded" my name and phone number, then disconnected. This happened repeatedly. I say "recorded" because I never received a return call, much less within the promised 24 hrs. I then emailed customer service and requested that the order be sent via an expedite method due to the delay. Again, no reply. Coincidentally however, my order shipped the very next day - via USPS. So much for expediting. From there, it took another 10 days to receive my order. Given what's happening with our Postal Service, perhaps some of that delay can be attributed to them. However, there's no question that Johnny Was has abysmal customer service and no absolutely no regard for their customers - pandemic or not.

Their website is 3rd grade, I still can't log into my account. They do not have a customer service team, they have more people on the ordering products team. Johnny was makes over 2.5 million dollars this last year and this is all they can do. They need to be educated more, my shirt ripped within the first day of wearing it. Terrible product

Ordered silk masks for $40 (a 5 pack), knowing I'm spending the extra money for the silk material. Only 2 of the 5 masks, were in fact, silk. My cousin ordered the random mask 5 pack and still got 2 silk masks out of the 5 for $25. I've attempted contacting Johnny Was through email to absolutely no response. Utter BS. I adore their product but they're honestly not worth it with the way they treat their customers.

I ordered 6/1,6/2 and 6/9 from the website. No items have arrived, no response from "customer service" The 2 minute wait turns into 1/2 hour then a recording saying leave order number and contact info... I wait, then NOTHING.! Amazing they are still in business. Steer Clear.

It's been over a month that customer service hasn't responded my calls or my emails. I don't recommend that you guys buy because you won't know where your money is at. It's ones money that they should give you good service. I thought this store was prestigious but I'm seeing it another way.

I've been a customer for years. It's never been good. It's impossible to reach a human, they don't respond to emails and they often forget to ship orders. Recently 6 out of 6 items ordered were cancelled after 3 weeks of waiting for them to be shipped. One by one I received emails apologizing for this. I was then sent a 50.00 off coupon to make up for all the cancelled pieces. I ordered another item that was also cancelled after 2 weeks. The coupon is no longer good and they don't respond to calls or emails to replace the coupon.
It's like being in an abusive relationship.
I'd rather buy their clothing elsewhere and often do, but lately the quality is also lacking.
I think I'm giving up after 15 years and thousands and thousand of dollars...

Items that you purchase on sale are not available, then you still see item on sale a week later and reorder to be told not available. Is this not FALSE advertising? Also, WORST customer service ever. Some items I have ordered just went into nowhere. I have order numbers and snapshot of purchases but never received items since May. I have called with no answer to customer service. No reply on email except a ticket number that has never been answered. I am DONE with this company and will Never order again.

I purchased JW cropped white jeans 6/2023 at the Princeton NJ location, loved the jeans! I washed them and the leather label on the waistband ran. I took them back to Princeton and the associate said at least you can't see it. I called the JW service line pretty must the same answer. I re-washed the, same results, JW products for the price are not quality.