• JohnsonString

JohnsonString

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Overview

JohnsonString has a rating of 3.9 stars from 292 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JohnsonString most frequently mention customer service, fast delivery, and shoulder rest. JohnsonString ranks 3rd among Instrument sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    1
  • Quality
    3
9
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How would you rate JohnsonString?
Top Positive Review

“Excellent service and inventory”

Tom C.
8/26/18

Johnson Strings has become my go-to for violin supplies. Their string inventory is comprehensive, well organized and easy to navigate on their website. Service is prompt, and products from high quality manufacturers such as Bois D'Harmonie are almost always in stock.

Top Critical Review

“Disappointed”

Hyun C.
1/8/20

Thank you for sending me somebody's returned item. The box was filled with foreign newspapers and other persons's UPS shipping slips. Item itself was in good condition but not a good shopping experience.

Reviews (292)

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customer service (25)
Thumbnail of user tomc380
Tom C.
North Carolina
1 review
0 helpful votes
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August 26th, 2018

Johnson Strings has become my go-to for violin supplies. Their string inventory is
comprehensive, well organized and easy to navigate on their website. Service is prompt, and products from high quality manufacturers such as Bois D'Harmonie
are almost always in stock.

Thumbnail of user isaacm91
Pennsylvania
2 reviews
0 helpful votes
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August 26th, 2019

I've ordered a handful of items from Johnson Strings in the past few years, and it makes life so much easier than commuting to the nearest violin shop (in my case, +1.5 hrs away). Thanks for the new Larsen's!

Thumbnail of user hyunc5
Washington
1 review
0 helpful votes
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January 8th, 2020

Thank you for sending me somebody's returned item. The box was filled with foreign newspapers and other persons's UPS shipping slips.
Item itself was in good condition but not a good shopping experience.

Thumbnail of user hannahw59
Nebraska
1 review
0 helpful votes
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January 8th, 2018

First impression is great. Good materials, comes with a 3 year warranty for any faulty materials, but I dont think this will happen. Fit over my bam high tech contoured case perfectly. I can feel comfortable walking to school with my instrument in really cold temperatures now.

Thumbnail of user av51
New York
2 reviews
0 helpful votes
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October 15th, 2018

Delivery (to school) was inexplicably delayed by one day, which resulted in missed lesson and practice session. I assume there was a serious reason for this, because it has never happened before (in 10 years).

Thumbnail of user karenl243
Massachusetts
1 review
0 helpful votes
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March 29th, 2018

I've shopped with Johnson Strings and their related business, Carriage House Violins, many times over the years. Their staff is always helpful and considerate, and when I have something sent out to me, it always arrives promptly. I'd give them more than 5 stars, if there was such a thing!

Thumbnail of user alicea72
Vermont
1 review
0 helpful votes
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September 11th, 2018

Thanks. Broke my neck (C1 left lateral) months ago and needed new ergo configuration so I could resume playing violin. Friend/coach recommended Mach One should rest -- got it in time for orchestra rehearsal, one of my goals in healing.

Thumbnail of user karenh312
Massachusetts
1 review
0 helpful votes
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April 29th, 2018

Great product, reasonably priced, standard delivery arrived in 36 hours! We ordered a bow several months ago and had the same type of experience. Very pleased with service - customer service rep was very helpful when I made a follow-up call.

Thumbnail of user keng111
Texas
1 review
0 helpful votes
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December 27th, 2017

Johnson String Instruments has a wide inventory of string-related supplies, some that are difficult to find on other websites. Plus they have very competitive pricing and excellent shipping and service. A wonderful combination of strengths!

Thumbnail of user keenanb12
Virginia
1 review
0 helpful votes
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June 3rd, 2019

Item was exactly as expected. It was shipped quickly and arrived very securely packaged both on the outside and inside. The item itself, a viola stand, was simple enough to put together and came with all required parts. Definitely would consider this site again for any stringed instrument needs.

Thumbnail of user eliseb14
Michigan
1 review
0 helpful votes
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December 10th, 2017

Always receive what I order very quickly and in perfect condition. Website is easy to shop and reasonably priced. I live out of state but still order from the store I used when I was growing up! Now I'm shopping for my own kids!

Thumbnail of user fredl121
California
1 review
0 helpful votes
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September 9th, 2019

I have been ordering from Johnson Strings for years. Every order has arrived perfectly and often in half the time I expected.
They have a vast selection of strings and everything any musician might need- at excellent prices. My most recent, BAM
Case hoodie arrived in just a few days. Strings ordered recently came in two days- using regular delivery! Lifesaver!

Thumbnail of user michaelm3810
Massachusetts
1 review
0 helpful votes
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January 11th, 2020

Excellent product design and use. The stand folds into a tight easily transportable article with its own bag. My cello fits perfectly into it and at least half of it is no longer setting directly on the hard floor. Completely stable and reliable.

Thumbnail of user stacyr63
Massachusetts
1 review
0 helpful votes
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November 19th, 2017

It is so nice to have some place local that provides all the services and products that Johnson Strings does. Whenever I have had a problem with a rental the staff are very responsive and help get my kids what they need to keep playing their instruments.

Thumbnail of user lindap241
Delaware
1 review
0 helpful votes
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December 29th, 2017

Everything we have ordered is exactly as pictured. The shipments are always prompt. I have purchased my violin from them and they was very helpful. I am extremely happy with my purchase. I recommend this company.
Linda P.

Thumbnail of user brianm706
Connecticut
1 review
0 helpful votes
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December 1st, 2018

With discounts, Johnson String beat Amazon's prices, and my shipment arrived very promptly and well packaged. Since they are specialists in string instruments, they have a wide range of products that I presume are well liked by musicians. I look forward to buying from them again!

Thumbnail of user susant472
Massachusetts
1 review
1 helpful vote
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March 9th, 2019

The reasons that I choose Johnson's whenever I need any string accessories, music, or repairs, are many... a professional, knowledgeable, warm, and caring staff who know how to best serve any musician that comes through their doors- be they freelance professional players or four year old beginners in their first year of instruction. I would also mention a first rate selection of materials and instruments and quality repair service. Finally, I have been a customer of Johnson Strings since they first opened their doors!

Thumbnail of user simone49
California
1 review
0 helpful votes
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September 9th, 2019

I don't appreciate receiving automatic emails that address me incorrectly.

The body of the message said:
"johnsonstring.com [sic] has partnered with Shopper Approved in order
To gather feedback and ratings."

I suppose that means that "johnsonstring.com" pays money to "Shopper Approved" so that they will send out such messages.

I suggest that "johnsonstring.com" save the money they pay to "Shopper Approved" and use it towards lowering their prices or shipping charges instead. That would be something customers could appreciate.

Thumbnail of user elizabethb446
Texas
1 review
0 helpful votes
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June 28th, 2018

I'm so happy to have found Johnson String. They have a fantastic selection of violin music and supplies, and shipping all the way to Texas is really quite fast... and I usually order enough that it's free.

Thumbnail of user heatherw205
California
1 review
0 helpful votes
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September 18th, 2018

Love this tailpiece! It made an immediate difference in the sound of my Cello. So much more resonant now than before. I took it to the local shop to install and it was ready within half an hour. Would definitely recommend.

Thumbnail of user timothyc84
Maine
1 review
0 helpful votes
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April 27th, 2018

Online catalog easy to navigate, moist items are usually in stock, and orders have been fulfilled immediately. Takes me a day or two to receive my strings, which, improbably for a warehouse item, seemed to me and others who know, to be "fresh" and even-surfaced. An indispensable resource.

Service
Value
Shipping
Quality
Thumbnail of user billieg29
Arizona
1 review
0 helpful votes
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June 17th, 2019

The only thing was an order I made on a out of stock item was not indicated as ordered on the packing slip/invoice. I called the company and was assured it was ordered, would take a while since coming from Russia. But it would have been more reassuring if some kind of info would have been included with the rest of my order to this effect. Otherwise, I really didn't know if it had been ordered or not. The person who took my call was very polite and helpful in clearing up my question. Thank you.

Thumbnail of user phucy2
California
1 review
0 helpful votes
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July 4th, 2019

Johnson strings knows that the item was received but sends me a link to confirm to trick me into reviewing the site. This is quite annoying. So - I'm going to rate it with one star for that. And why on earth do I need to agree to the SiteJabber TOS just for a review. For the actual review see below:

Johnson strings sell Bobelock violin cases at a good price. You pay. They ship (for a reasonable fee). With tracking number (good). At reasonable speed (also good), albeit not as fast as Amazon would. Not much else to review here.

Thumbnail of user paulg537
North Carolina
1 review
0 helpful votes
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December 10th, 2018

I usually order my violin strings from Sharmusic, but I received an email from Johnson Strings advertising a 25% Cyber Monday discount. When I tried to apply the discount, I got a message that it was invalid because the strings were already on sale. It's true that the prices are discounted, just like Shar's. They are the same price to the penny in both catalogs. But when Shar has a sale, it is off their standard, always discounted price. Assuming Johnson Strings, likewise, always sells their strings at this discounted price, they cannot legally claim that they are "on sale". From now on, I'll stick with Shar, which adheres to ethical business practices.

Thumbnail of user bernardop13
Colombia
1 review
0 helpful votes
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June 13th, 2019

I payed really lot by the item.
It is no practical for me because I payed local importation expensive taxes, besides UPS asked for paying for manage the items besides the shipping cost service
For me It wasn´t succesful.
It was really expensive, I'm disappointed

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From the business

We have served the Greater Boston string-playing community since 1976. Together with JSI’s Guitar Shop and Carriage House Violins, we form New England’s largest stringed instrument company, here to offer our customers—beginners through concert artists—the very best in bowed and fretted instruments sales and service.

Company Representative

Thumbnail of user adamj101
Adam J.

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