• JohnsonString

JohnsonString

Write a Review

Overview

JohnsonString has a rating of 3.9 stars from 292 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JohnsonString most frequently mention customer service, fast delivery, and shoulder rest. JohnsonString ranks 3rd among Instrument sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    1
  • Quality
    3
9
See all photos
How would you rate JohnsonString?
Top Positive Review

“Excellent service and inventory”

Tom C.
8/26/18

Johnson Strings has become my go-to for violin supplies. Their string inventory is comprehensive, well organized and easy to navigate on their website. Service is prompt, and products from high quality manufacturers such as Bois D'Harmonie are almost always in stock.

Top Critical Review

“Disappointed”

Hyun C.
1/8/20

Thank you for sending me somebody's returned item. The box was filled with foreign newspapers and other persons's UPS shipping slips. Item itself was in good condition but not a good shopping experience.

Reviews (292)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (25)
Thumbnail of user tracym174
New Hampshire
1 review
0 helpful votes
  • Send Message
January 11th, 2018

It was easy to renew violin online. Quick, easy instructions, and was glad to do it on a Saturday from my computer.

Thumbnail of user anitag44
New York
1 review
0 helpful votes
  • Send Message
March 15th, 2018

I ordered a book, I got the book! All went well. This app says I have to type 100 words before it will post. Lets see if it will post now.

Thumbnail of user maryg465
Massachusetts
1 review
0 helpful votes
  • Send Message
July 22nd, 2018

The sales representative was polite, courtesy & prompt, when when helping me with the transaction via the phone.

Thumbnail of user robinb394
Maine
1 review
0 helpful votes
  • Send Message
December 29th, 2019

I received my order quickly and the quality is excellent. I really appreciate the great service and the ease of ordering.

Thumbnail of user mollyc75
Massachusetts
1 review
0 helpful votes
  • Send Message
November 11th, 2018

Easy to call and order the next size up. It was delivered quickly and they make it easy to return the previous instrument.

Thumbnail of user christines408
New Jersey
1 review
0 helpful votes
  • Send Message
May 14th, 2019

I got exactly what I needed quickly. I ordered a few fine tuners and they came in good condition and exactly what I wanted. Thanks!

Thumbnail of user jennifers469
New York
1 review
0 helpful votes
  • Send Message
February 14th, 2018

I ordered a scale book for my daughter and the book came in a timely manner and was exactly what I was expecting.

Thumbnail of user jielingt
Maryland
1 review
0 helpful votes
  • Send Message
July 21st, 2019

Stuff is good and I got the thing on time. Every is good and it's perfect. I got the notification on time and at the right time

Thumbnail of user danielaa28
Argentina
1 review
0 helpful votes
  • Send Message
October 23rd, 2019

My purchase was delivered in time and form. They responded all my mails and answered all my questions.

Thumbnail of user jenas8
Massachusetts
1 review
0 helpful votes
  • Send Message
September 27th, 2018

Ordering was quick and easy on the website. The delivery was prompt and the item was received in excellent condition.

Thumbnail of user bindur4
Massachusetts
1 review
0 helpful votes
  • Send Message
September 11th, 2019

Easy and trustworthy. The process was easy and the instrument was received at my daughter's school. Everything was in good condition.

Thumbnail of user tiffanym92
Massachusetts
1 review
0 helpful votes
  • Send Message
January 12th, 2018

I was even informed of a change in materials (CD no longer included, just an audio via website link); very thorough company.

Thumbnail of user andreab333
Argentina
1 review
1 helpful vote
  • Send Message
February 10th, 2019

Service is fast and easy. I recommend to buy from Johnson's Strings, they have the best products white very good prices.

Thumbnail of user paulk506
Illinois
1 review
0 helpful votes
  • Send Message
October 18th, 2018

I've bought from Johnson Strings a lot over the years. Good product, reasonable prices, and great customer service.

Thumbnail of user natashak28
Kansas
1 review
0 helpful votes
  • Send Message
October 5th, 2018

I received my shoulder rest and rosin quickly! Both are perfect. Thanks for a great shopping experience.

Thumbnail of user alyazyaha
Massachusetts
1 review
0 helpful votes
  • Send Message
September 22nd, 2018

I'm always extremely pleased and satisfied with the product quality/customer service of this store! Would highly recommend to everyone

Thumbnail of user christyb56
Washington
1 review
0 helpful votes
  • Send Message
May 11th, 2018

Excellently packed. Arrived safely. Thank you. Now how do I get rid of the huge boxes? They are too big for my car!

Thumbnail of user sayakap
Michigan
1 review
0 helpful votes
  • Send Message
July 10th, 2019

Better than Shar music services! I will order something again when it is necessarily. Good and fast shipping.

Thumbnail of user carolb422
California
1 review
0 helpful votes
  • Send Message
June 6th, 2018

I ordered a set of cello strings and they arrived very quickly. Love doing business with your company.

Thumbnail of user lisar301
New Jersey
1 review
0 helpful votes
  • Send Message
March 26th, 2018

Johnson String is just a fantastic company to order from. They have exactly what I need, great price and really fast shipping.

Thumbnail of user nancyd413
Tennessee
1 review
0 helpful votes
  • Send Message
October 8th, 2019

Johnson String always gives me fast, reliable service. The Dominant strings are new and perfect for my setup.

Thumbnail of user hyukh
Michigan
1 review
0 helpful votes
  • Send Message
September 26th, 2019

Nice book! Well packaged and arrived on time. Would order again. Excellent service! Highly recommend! Thank you very much!

Thumbnail of user michaelb655
Ohio
1 review
0 helpful votes
  • Send Message
February 10th, 2018

Called with question, quickly answered, ordered violin case, promptly delivered. I'll buy there again.

Thumbnail of user cms
Maryland
1 review
0 helpful votes
  • Send Message
February 7th, 2018

I got an email about the order being out of stock and we worked together to find a replacement. Excellent service.

Thumbnail of user deniseh275
Florida
1 review
0 helpful votes
  • Send Message
November 26th, 2019

Received promptly. Thank you I'm happy with my chin rest and new strings. A confirmation email would have been nice so I could track shipping

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We have served the Greater Boston string-playing community since 1976. Together with JSI’s Guitar Shop and Carriage House Violins, we form New England’s largest stringed instrument company, here to offer our customers—beginners through concert artists—the very best in bowed and fretted instruments sales and service.

Company Representative

Thumbnail of user adamj101
Adam J.

How do I know I can trust these reviews about JohnsonString?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about JohnsonString?