Jonathan Adler

I went to the Rutherford store and fell for the "daybed"- which led to me filling my entire living room with JA furniture and art. After I paid for everything I then found out my representative was gone (they lose people like fruit flies) and had to deal with others. He was very knowledgeable about the JA line and we could talk and plan the room together. He disappeared without warning and the remaining (non) Customer service and making things right is not any JA employees concern, and it is solely the fault of Adler and his hierarchy. I had to call and write for months to get my chairs ordered properly, and the NYC manager had to help me because only she had that hands on understanding of the products. My main issue is I had just got the chairs and they went on sale soon after, but they would not provide a price adjustment. They ignored my calls and emails, and after I pursued them even hard I was told my order was archived. The store was powerless to help. What? Other customers had similar problems and broken items and it took them nearly a year to get through. I went to the NYC home office and the issue is none of the hierarchy comes to work. They dont answer the phones and when they do they Claim "its not their job", and will not tell you who's job it is. There is no one in charge and nobody you can access is willing to make decisions. I am filing several complaints with both NJ and NY state attorneys.