• Jumpline

Jumpline

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Overview

Jumpline has a rating of 4.5 stars from 74 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jumpline most frequently mention web host, control panel, and customer support. Jumpline ranks 20th among Web Hosting sites.

  • Service
    31
  • Value
    31
  • Shipping
    17
  • Returns
    18
  • Quality
    31
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How would you rate Jumpline?
Top Positive Review

“Thumbs up to Jumpline web host”

Gil B.
6/21/21

Well, Jumpline provides excellent services that websites can gain advantages from. I have been a subscriber since April, 2021 and I find this web host satisfactory. Everything appears to be working great. Thanks so much for quick assistance. I've been really impressed with the customer service so far. Cheers

Top Critical Review

“Terrible support / service - DO NOT USE”

Peter M.
7/13/22

After being a customer of Jumpline (and it's predecessors) for 20 years, my recent experience led me to have to move to another provider who actually provides support. Two months ago my site simply disappeared when some automated process on the Jumpline side took the server down. After chasing Jumpline for the better part of 2 months with no response other than 'someone will get back to you' I finally got a response to say that the server issue meant they lost the site and all backups. I can empathize with technical issues, but the complete and total lack of ANY sort of response or status updates for almost 2 months was at best ridiculous. Do NOT use this service.

Reviews (74)

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web host (17) control panel (6) customer support (5)
Thumbnail of user peterm2437
1 review
0 helpful votes
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July 13th, 2022
Verified purchase

After being a customer of Jumpline (and it's predecessors) for 20 years, my recent experience led me to have to move to another provider who actually provides support. Two months ago my site simply disappeared when some automated process on the Jumpline side took the server down. After chasing Jumpline for the better part of 2 months with no response other than 'someone will get back to you' I finally got a response to say that the server issue meant they lost the site and all backups. I can empathize with technical issues, but the complete and total lack of ANY sort of response or status updates for almost 2 months was at best ridiculous. Do NOT use this service.

Tip for consumers:
I strongly recommend NOT using JumpLine. Their support is essentially non-existent - it appears to have been offshored to handle FAQ issues, with no ticketing system (which used to exist),

Products used:
InMotion Hosting

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Thumbnail of user gilb44
1 review
0 helpful votes
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June 21st, 2021

Well, Jumpline provides excellent services that websites can gain advantages from. I have been a subscriber since April, 2021 and I find this web host satisfactory. Everything appears to be working great. Thanks so much for quick assistance. I've been really impressed with the customer service so far. Cheers

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Thumbnail of user davidp4651
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

I was a Jumpline customer for almost 20 years until this week. When I joined in '04 they were amazing. I'd call with tech issues and the rep would immediately fix everything. Now for tech support you'll get a response during bankers hours M-F. Have a billing issue? Stacey will rudely shut you down. Rudest person I've ever dealt with. Do yourself a favor and go with Bluehost. And SSL? They charge you $50 per site. Bluehost SSL is free. I've had negative experiences with hosts before Jumpline and have lost my SEO and customer base. When Jumpline goes under you'll experience that too. BTW, they're super slow, broke my WordPress site and just suck all around.

Thumbnail of user geraldow8
1 review
0 helpful votes
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October 27th, 2020

Happy! Jumpline offers me great technical support, and offers my clients great website package deals loaded with services. All this at a price so low that the word ‘affordable' doesn't even do it justice. I call it all-inclusive web host.

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Thumbnail of user jesusw28
1 review
0 helpful votes
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September 14th, 2021

My expectations are always exceeded. Jumpline responses was very helpful during those days, responding and restored the damages very quickly from their seperate backups and constantly keeping me updated of the restoration progress before I ever get impatient.

Thumbnail of user rayand7
1 review
7 helpful votes
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September 27th, 2020

Pricing is excellent! I have enjoyed their service and would recommend Jumpline hosting to anyone. It also offer a very nice control panel with a large list of functions some of which cost extra at other hosting provider. I started using their shared hosting services when I needed additional storage space for my stock photography site.

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Thumbnail of user ardens4
1 review
5 helpful votes
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March 4th, 2021

It turns out that I've been hosting 3 web sites for about 7 months with Jumpline web host. I'm happy so far. Note: It will be also a good idea to contact their representative and ask for current specials and discounts they offer. Support is available 24/7 and you can contact them any time you need.

Thumbnail of user sylvesterb16
1 review
0 helpful votes
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January 31st, 2018

I have chatted with Jumpline a couple different times recently and he does an awesome job. Always patient, friendly and informative. Thanks for being a wonderful web hosting provider. You guys have been great every single time I've ever needed anything. I recommend Jumpline to anybody I think could use your services.

Thumbnail of user julioz11
1 review
8 helpful votes
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July 30th, 2020

Moving to Jumpline hosting account was the best decision I ever made with web hosting. Being able to call a live person by phone when you feel frustrated like sometimes happens when developing new sites and having always a timely response to support tickets is essential for our operation and my work enjoyment. I've always had prompt and helpful service from this web host in my personal projects, so I recommended them to my company when we started building a new site.

Thumbnail of user bradyc28
1 review
17 helpful votes
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December 10th, 2019

Jumpline is my new VPS hosting provider. I moved to it about 1 month ago and would like to share my feelings with them. These guys are very helpful. I had various stuff hosted on other web hosting providers and decided to keep all-in-one place. So Jumpline support team helped me to move everything from other places. At the moment I have never experienced downtime.

Thumbnail of user ladyc3
1 review
0 helpful votes
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September 14th, 2017

Jumpline deserve to be in the top listing of hosting providers. Excellent value for money. $10/month for good web hosting with plenty of bandwidth, may e-mail accounts, many extras (at no charge), and the best Technical Support I've come across - extremely responsive and very helpful.
They have tremendously improved the stability of their servers!

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Thumbnail of user josephv119
1 review
0 helpful votes
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July 15th, 2019

I do recommend Jumpline web hosting solutions. It was really hard choice as for me. I had considered and tested more then 10 companies and only after that I decided to go with this professional web host. They have not let me down. I hoped for the good service and now I'm getting what I was promised. Prices are not so high, uptime is almost 100 %.

Thumbnail of user bradyh41
1 review
0 helpful votes
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April 29th, 2019

I found Jumpline hosting deals in facebook about 4 months ago. They were helpful with setup of my site. They offer backups - this is cool. Making the switch of hosting provider (but keeping the old registrar) was a breeze! If they maintain this level of service, I'm sure we will be a customer for a long time to come. Thanks.

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Thumbnail of user ksaweryb
1 review
0 helpful votes
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October 21st, 2021

I would like to express my most heartfelt thanks for the excellent cooperation offered by Jumpline web host. He has been very patient and highly professional and suggested me all steps for the upgrade from my actual shared server to the Basic VPS account. I feel the most important thing in web hosting is the uptime; while everything else can have some impact on your online business, it's the downtime that hurts the most.

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Thumbnail of user josiahf6
1 review
13 helpful votes
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June 8th, 2018

The two experiences were radically different. The other hosting company was happy to help with anything specific that we told them to do, but discovering the issue, analyzing it, and choosing the appropriate action was entirely our responsibility. Jumpline noticed that there was a problem and proactively took the initiative to analyze and respond.

Thanks, Jumpline, for saving me a few hours of frantically parsing log files on a Saturday afternoon, and three cheers for your team and especially for the engineer, don't remember his name.

Thumbnail of user igorw6
1 review
1 helpful vote
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August 27th, 2020

I've been going through a variety of different hosts lately before I ended up giving Jumpline a try. Their support was incredibly — actually surprisingly — helpful and got the job done for me, including some strange stuff that required a specialist. I am really happy I switched and that they are helping me.

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Thumbnail of user michalej
1 review
14 helpful votes
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May 18th, 2020

Having deleted the wrong sub domain I contacted Jumpline hosting provider. They emailed to say it could be restored and within a short time it was. This alone is enough to recommend them, especially when compared to my experience with other hosts. When I have contacted them with other support questions they have responded quickly and explained clearly. The level of service provided at such affordable prices is astonishing. Thank you, Jumpline team!

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Thumbnail of user arlenm8
1 review
11 helpful votes
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May 6th, 2020

Recommended! I'm amazed at the level of service that they provide given the price they charge. I feel Jumpline prices are a little on the high side compared to what bandwidth and other resources you get. Their support is really worth it. Uptime is great and their promise (99.9% uptime guarantee) is correct.

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Thumbnail of user marks4181
1 review
2 helpful votes
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October 10th, 2021

They usually blame you or at least make you think you made something wrong. Ok, I can live with that.
If you have net business, be aware.
It has been almost 2 week that the server is not loading properly my website, I can't use server tools, I receive mail from time to time or hours late. Few mail accounts can't receive or send mail.
To make it worst their support is not answering. I send a complain daily but no answer for 2 weeks.
Their bills come right on time, at least some is working isn't it.
Want to change my service but I have no one to tall to.
If your business depend on your website, you will might have a heart attack.

Tip for consumers:
Every host server is good as long they don't have problems.

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Thumbnail of user paulf1156
1 review
2 helpful votes
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October 27th, 2021
Verified purchase

I have been with jumpline since about 2000 - 2001 or so. They *USED TO BE* worry free, easy going, and helpful! Support people *USED TO* take ownership and drive problems to closure quickly. Then they moved their operation to a new location. At the new location they discovered a whole new level of support -- the learned HOW TO SUCK! No more live people, only email support, no one takes ownership, and you cannot get tech competent people who know how to solve problems -- no hope of getting something resolve in less than 48 hours -- often it might take weeks -- REALLY! I could go on and on -- but what's the point. If you don't care about your stuff, then this is the perfect fit for you, because nowadays neither to they! (or at least that is how they act)

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Thumbnail of user davidb5029
1 review
19 helpful votes
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October 9th, 2020

Was a client for over 20 years with no problems til this year. Attempts to fix email problems were unsuccessful. Impossible to speak with anyone since they've shut down phone support b/c of COVID-19 which makes no sense. Online chat is given to techs who can't do anything and refer all to 'admins' who are unresponsive. Finally decided to move to another company and found that they've been charging me more than the going rate for years and - more important - they have failed to make the necessary changes to allow the transfer telling me it would take 4 hours, then 2 days and most recently a week and still nothing has been done. Very disappointed and frustrated

Thumbnail of user airiw
1 review
9 helpful votes
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July 9th, 2012

This company isn't horrible unless you need help. Then they are useless. If you want to talk to a person you have to go through the slow online chat process, and then they just want to blow you off. Finally after the person could not tell me the answer to my problem I insisted on talking to a real person. So I finally got the number and waited on hold for about 15 minutes. The person I got couldn't answer any billing questions and the person who has any knowledge about billing and billing policies had left the office for the day by 3:00 PM. I have never received a response back, and all I want to do is cancel my service. I don't want my money back. I just want to be done with them. So avoid this company because they will hold you hostage for at least a year no matter what you do.

Thumbnail of user robertf2330
1 review
0 helpful votes
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December 8th, 2021

Jumpline was great up and until 15 Sep 21 when the did a migration of servers. Since then, email issues abound! I would not recommend jumpline as a host under it's current support structure.

Thumbnail of user jefft1020
1 review
1 helpful vote
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March 2nd, 2023

Their hosting servers just went down for two days and are still down. Even their marketing website is down. Idiot fly by night business, I have to migrate to GoDaddy if and when this ever gets fixed.

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Thumbnail of user tods21
1 review
0 helpful votes
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February 12th, 2019

I would recommend this host to anyone who asks me for quality, cheap web hosting. Jumpline tech team are simply the best when it comes to web hosting, the pricing is fantastic and the customer support is top notch. When ever I needed support jumpline was always there 24/7. 10 out of 10. I did have one billing issue with a new service. They resolved the issue very quickly and most satisfactorily.

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