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Just Answer has a rating of 1.1 stars from 33 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Just Answer most frequently mention membership fee problems. Just Answer ranks 97th among Service Marketplace sites.
As it happened, I managed to solve the problem on my own, ie correct my stupid mistake, but I liked it when gethuman followed up and asked whether it was solved and how, so I could tell the world not to make the same mistake as me.
I was led to believe I was paying £5 for an initial chat. Did not get a call back as scheduled and cancelled because I did not need them. Still no call back anyway 2 hours later just a text answering a question I did not even ask. Saw that then took £44 from my account. Now I see today another £50 because they signed me up for a membership without my knowledge or consent. No emails etc. Total rip off and judging by all the similar complaints is probably a scam as no respectable solicitor would work for this outfit. Trying to get refund but no response and difficult to sort out.
As it happened, I managed to solve the problem on my own, ie correct my stupid mistake, but I liked it when gethuman followed up and asked whether it was solved and how, so I could tell the world not to make the same mistake as me.
Scam site. Unclear with charging. No calls backs when they are promised. Silent monthly charging. Do not give them your card details
Scant answer to medical question and then asked for another £34 to continue
Money making racket not explained at outset.
I wouldn't advise anyone to use this site. Incompetent and exist just to scam you out of your money. Disgusting company.
Tip for consumers:
Don't use them under any circumstances
Products used:
Asked a question.
I made one call and was billed every month for a year, I didn't catch it on my bank statements. When I complained, all they said was no refund.
I have cancelled my order 5 time my back card three times and is still pester me for money thay are a con thay will not leave me alone
Products used:
Justar
As a result of a problem that i had with my Isuzu bakkie, I googled for resolution only to come across a site by the name of "JUST ANSWER" who promised me to assist with the car problem I has with my bakkie without knowing that I was falling into a trap of some crooks. I explained to them all the problem that I had with my bakkie and they promised to assist me provided I paid a fee of $5, which I paid through my Visa card. I was attended to by a certain Elise who assured me that she would get the right mechanic to assist me. I then waited and waited without getting any communication from this Elise, until I sent them another message to inquire how fat they were with my answer. She told to wait as it could take a day or more to get assistance. In the mean time, while I was waiting, I received a notification through my phone about a deduction of $39 from my Visa card account which I had not authorized. (In my country Botswana, that is a significant amount of money to steal from a poor man like me). The deduction was done by JUSTANSWER. When I asked them her why my account had been debited with this amount, she told me the initial $5 was the joining fee and $39 was membership fee which will renew automatically and get charged to my account on a monthly basis. When I asked her why she did not explain this arrangement from the onset, she pretended not to understand what I was talking about. When realizing that I had been scammed, I immediately asked her for a refund and regrettably she told me it was not possible to get a refund unless required by law. Realizing I had put myself into a serious trouble, I cancelled my Visa card.
I have just noted from reading other people's reviews that many people have been scammed by these people and I just want to warn anyone who comes across JUSTANSWER not to do any business with them whatsoever, because these people are a SCAM and they will lose their money for nothing.
My name is Stephen and My Contact number is *******2235 should anyone want to contact me.
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