JustBlinds

I ordered blinds that came at an incorrect width, when I called they refused to let me return them to get blinds that would actually fit. They offered me 20% off my next purchase but then I found out it was an ongoing sale for Presidents' Day anyway and they were not compensating me in any form for the blinds they sent in the wrong size. I spent over $100 for blinds I cannot use and the woman on the phone was absolutely rude. Do not order from here and the material is not even I called they refused to let me return them to get blinds that would actually fit. They offered me 20% off my next purchase but then I found out it was an ongoing sale for Presidents' Day anyway and they were not compensating me in any form for the blinds they sent in the wrong size. I spent over $100 for blinds I cannot use and the woman on the phone was absolutely rude. Do not order from here and the material is not of high quality whatsoever.

They are misleading and you have to purchase a "deluxe" warranty in order to get assistance with your purchase. If you don't buy it, you are out of luck. I never even saw the option to upgrade. Luckily, I only ordered one shade from them. I purchased the remaining shades for my house from Blinds.com and I am very happy with their customer service, quality, UP FRONT warranty, and speed of delivery. I recommend you AVOID JustBlinds and purchase your window treatments from Blinds.com.

My experience with JustBlinds has been stellar. The shades were delivered promptly and the quality of the product greatly impressed my wife and I.

Without going into too much detail, there was an issue (this issue was minor and not entirely the fault of the company) which needed to be quickly remedied.

Normally I dread calling companies. The sad fact is, most companies give the consumer a hard time, make us wait for a solution, or give an unsatisfying solution. NOT WITH JUSTBLINDS.

I was blown away by the customer service representatives of Justblinds. I spoke to the rep, expressed my concerns and he offered a number of solutions for my wife and I to choose from. They were extremely fair to us and am exceedingly pleased with our solution.

Do not hesitate to order from this company. They stand behind their products.

It took a little bit longer that projected but did not make any difference to us.
Great chat service. I ordered one 1" slat for the valance and did not like the fishing when I installed. I contacted them via chat and they will send the extra clear clips and extra 1" slats as complementary to me even though that was my mistake.

Hi Mr. Blair,

Thank you for your email, I really don't have any suggestions to give you as my
Experience with JustBlinds was fantastic. From the ease of ordering online, to
Receiving my order to installation it was all a breeze! When and if I can
Afford more of your blinds for my home you will be the first place I visit to
Order them!. I have also recommended your website to several people already!
Thanks for your great service.

As someone who tends to value research and quality, I am very impressed with this company. The ordering process was smooth and accurate which resulted in the blinds being a perfect fit and the material used to build them was first rate. I highly recommend justblinds.com.

I was highly satisfied with all aspects of my purchase - the quality of the product, the quick delivery and the interaction with the personnel during the phone order process. The first 2 items mentioned are obviously very important but being able to talk to someone that is actually in the USA and that is not reading all their responses without listening to my questions is by far the most important aspect of the transaction. I'm so tired of dealing with other customer service personnel from other companies because they can't do their job correctly or efficiently. I own 5 rental properties and so far the only people I get good service from is the water department. Once I find a company that I can depend on, I stick with them because I'm tired of wasting time with everyone else. Just Blinds is one of those companies I will continue to do business with in the future. Thanks for a job well done. It is sincerely appreciated.

We ordered our second set of vertical blinds and was very disappointed in the quality of the material. Our first set lasted 14 years before they became brittle in the New Mexico south facing window sun. Broken part and not enough coverage. I know these won't make it 3 years. I called to complain and she said I had to hang all of them before she could do anything about the problems. I told her I didn't want to do all that work, only to send them back. She said I had to before she could do anything about the problems. Do yourself a favor buy your window covering from someone else. Peggy

Ordered Deluxe Roller Shade. Took long time to arrive. Instructions very poor that came with the shade as well as online. Brackets seemed different than shown on website, but finally figured out the problem on my own, as trying to call Customer Service, waited on phone for over 30 minutes. Of course they warn you it may be awhile, and give you the choice to call back, but stated it may be several hours due to "high volume of calls". Quality is average to me--the bottom edge sewing missed about a 8" length of the correct seam, but glued it down. The roll down cords aren't the best because of their design, but they do work. Hopefully, they will stay working and not break.
Now that I see they are made in China, understand the problems. But customer service is a joke so far, as other have mentioned!

I have bought blinds from this site on separate occasions. Both experiences were great! They even had record of my order way back in 2005 so I was able to determine which blinds to order in 2012 that would best match! I was very appreciative for that service! Will definitely order from them again and again!

I wouldn't change anything with my experience with this company! I love my blinds!

I did exactly what the site said with measuring - and even though I was fearful that i would get it wrong and measured everything 4 times before committing, the blinds came out perfectly. There were blinds already on the downstairs windows and at first my husband thought the new blinds were too long. But they fit perfectly! He even said he is going to replace all the old ones over time since these are such better quality and fit the window so well - no light or heat comes through!

Thank you Just Blinds so much for a wonderful product and explicit instructions

Ordered a roller shade, it came in an inch less in width than the 22.5" width I specified. CS said read ordering instructions, shades are going to be a "tad" less than ordered. One inch on 22.5" is not a "tad"!? How hard is it to state on the site when you are specifying dimensions to add a fixed amount to the desired width? CS would only offer a discount on another blind. She also offered to send me the ordering instructions. Thanks. Thanks a lot. It was a $32 blind, neither is going to go broke about it, but losing my business over that is a poor way to run a company. I need to replace hundreds of dollars of blinds in my home, and now they will not get my future business nor would I ever recommend them. Caveat Emptor.

After ordering 6 blinds from Justblinds.com, estimated shipping said they would be here a week ago. Received the verticals quickly and within the time frame. After much back and fourth I received 2 shades a few days ago, still missing 3. Which brings me to today, customer service after keeping me waiting 25 minutes finally tells me parts are back ordered and aren't expected to ship for another 2 weeks. I had to do all the leg work no communication from the company explaining any delays. Horrible experience with this company, never again

These blinds are so awesome! I ordered the faux wood in bright white in 2", outside mount. Took a bit longer than my last order-(3days), which was over 10 years ago when we lived in Houston, but I imagine that your company has grown quite a bit since then and that y'all are much busier now.:^) Anyway, they were so easy to install, and less than HALF the price of a big box store for measuring, build, and installation, plus, that took about 6 weeks! And they look better, too-perfect fit! Thanks so much.

I placed an order for my bamboo blind on Jan. 25. It was supposed to be delivered on March 5, to this day today, March 30, I still have not received it. It shows it still sitting in Austin, TX since March 19 and has not moved!
Everytime I call I get a different story.
I would just be cautious about ordering from this company, I am very disappointed. I just want my bamboo blind that I paid for!

I bought four cellular shades for my living room. One no longer raises. I called the company and I'm out of warranty AND a year after my purchase, they discontinued the shade, therefore they cannot offer me a replacement OR a repair kit. I thought I was buying their brand of shade. This shade is one of two that bookends my big picture window. I'd like them all to match and can't afford to replace them right now. So I'd think twice about ordering again from JustBlinds.com. I feel had I ordered from a more reputable company, I'd have options. Lesson learned too late.

Easy peasy, of course the white colors don't look like they change at all on the screen when looking at the example but that is typical. The idea that you sell insurance for $12 more to ensure you'll replace mis-cut blinds is disconcerting. I did not buy it as I am hopeful your company is good enough to provide an order correctly. Guess I'll find out.

Everything came as expected except I thought I ordered the wand but I guess if you go back a page during the order process choices reset possibly. No biggie as I actually like the smooth operation of the cord.

Very very slow production/shipping and they don't fulfill their promise for the delivery estimation. I made my order in May 16 then until Jun 26, I only got shipping label created and even only for 3 blinds of 11 total. Anyway, they will not arrive in the expected date even. What a bad luck I got when I decided to buy from them. When you want to contact them, they don't have convenient way to reach them out, like email or quick link but they only have phone number that they will never answer it as they are justifying that with the excuse of COVID19. That doesn't make sense for me.

Ordered two faux wood blinds for my oddly shaped bedroom windows. I actually called with questions and immediately talked to a very helpful representative. Was told how to measure and that the blinds could take 2-3 weeks to ship. They arrived two weeks later with free shipping. Easy installation and they look like blinds that cost 5 times as much. I would not hestitate to order again. By the way, I am a real person - 64 years old retired professor.

From the very day i received these blinds i was suspect. In spite of that I hung them on my windows, and 2/4 recoil mechanisms were broken. The blinds would uncoil and just act limp. After pulling out the tension spring, the blinds still don't recoil. I contacted the company to return them, but I only had a standard warranty... I mean who knew a standard warranty doesn't cover manufacturer defect. In fact the only guarantee i received from the company - was the guarantee that if i watch a video on how to reset the tension spring - that i would be satisfied... So now their warranty and guarantee's are equally worthless. Save your money!

Bought the shades as a Christmas present for my daughter (after she picked the style and color). She loves them and her husband said they were a breeze to install. Your rep was wonderfully helpful when I called with a couple of questions. We couldn't be happier, will tell our friends, and be customers as long as we need window treatments. Thank you.

Several pleats separated. Also shades slide side to side leaving them crunched on one side and a big gap on the other side.If you ever have issues like this with Bali. They send you a new shade. JustBlinds wanted to recharge me to replace.

My experience was great. It started with the free samples that arrived very quickly. They really helped me make my decision. I went back on line and placed the order and the process was very easy. My blinds arrived exactly when promised and the installation was a breeze. I viewed the online tutorial but really didn't need to, because the instructions that came with the order were enough. The price was reasonable, the quality is top notch and the blinds look wonderful. I would definitely refer a friend.