• JustBlinds

JustBlinds

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Overview

JustBlinds has a rating of 3.3 stars from 491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustBlinds most frequently mention customer service, free samples, and good quality. JustBlinds ranks 7th among Blinds sites.

  • Quality
    277

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Positive reviews (last 12 months): 93.5%
Positive
174
Neutral
4
Negative
8

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9,805 reviews

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How would you rate JustBlinds?
Top Positive Review

“The Blinds are Great, the Installation Hardware is Terrible.”

Ray S.
8/20/24

The Blinds are great, the instructions were easy to understand, but your hardware sucks! I threw out ALL of the screws provided and bought new. Even using a hand screwdriver the Phillips heads stripped out and were useless.

Top Critical Review

“Almost satisfied.”

Patricia W.
9/4/24

I (thought) I ordered the (inside) installation of my blinds but I received the outside installation. Because of that I have a wide gap on each side of the blinds. But it could have been an error on my part during the measuring process. Other then that I'm very satisfied with the color & the way they look on my windows except for that one thing.

Reviews (491)

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customer service (308)
Thumbnail of user maried277
South Carolina
2 reviews
1 helpful vote
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March 1st, 2019

I ordered blinds, and, got an email confirmation. Waited over a month. Checked on order 4 times: once by ohone, once by on-line chat, twice by email. Nobody could tell me the status of my order. "We will check and get back to you tomorrow" I was told each time. I received NOTHING! No follow up--no informatio--no blinds. NO customer service! Too bad, because I purchased several blinds from them years ago, with no problems. Guess they've gone downhill. They were quick to charge my credit card though--Now I have to try to get a refund. What a hassle! Don't waste your time or money--shop elsewhere!

Thumbnail of user mathewc164
California
1 review
0 helpful votes
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March 21st, 2024
Verified purchase

I loved how the form took me through each step in order to get exactly the type of blinds I needed and how I was able to save my cart.

Quality
Thumbnail of user kimberlyr1434
New Jersey
1 review
0 helpful votes
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May 22nd, 2022
Verified purchase

I'm a repeat customer. The blinds are pricier than what I would pay in the store. However the quality is EXCELLENT. I wait for your great sales and purchase a few at a time as I change out window coverings in each room of my house.

Quality
Thumbnail of user kathryno354
Idaho
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

Repeat buyer because the website is so easy and the product is excellent.

Service
Quality
Thumbnail of user rogerv15
Oregon
4 reviews
1 helpful vote
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June 17th, 2017

I have ordered aluminum blinds (once) and cellular blinds (twice). All orders had perfect fitment and were built to my exact measurements. I was having trouble with a continuous cellular mechanism leveling correctly in the up position. They offered an immediate replacement, but also advised me how to level the blind. When I did what they suggested (pull the blind down through the cycle until it began elevating again) the shade leveled and has never gone out of wack again. I could have insisted on a replacement and used it in another room, but decided to not take advantage of their generosity. So I ordered a second one of the same style and size. I am sending for samples to buy a vertical and two window shades for the master bedroom. Everyone comments on the quality and colors and wonder if they are custom installed.

Thumbnail of user keving662
North Carolina
1 review
1 helpful vote
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August 27th, 2020

Worst place to do business with. I waited 2 months for the wrong measurement. I spoke with Kylie Freeman regards the issue. I waited two weeks for her to tell me the manufacturer won't be compensating or remake the correct size. Please stay away from this business!

Thumbnail of user lucass163
Georgia
1 review
0 helpful votes
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July 1st, 2021

I ordered blinds cause I by accidentally broke mine and I was so happy to be able to have sunlight and when I put it up… down it goes. I measured 34in and they gave me 33 in a half. I'm pissed right now cause it was $134 and I'm incredibly tight on money right now. So as you see I have to cut back on some things because of this mishap. Never ordering here again!

Tip for consumers:
DONT!

Products used:
Blinds

Service
Value
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Returns
Quality
Thumbnail of user caral1
Tennessee
1 review
1 helpful vote
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February 3rd, 2012

We absolutely loved our experience with Just Blinds. The process was easy, the shipment was fast, the items were correct & the blinds look great! My parents had referred us to them because of a great experience they had. Thank you for helping to make ours another great experience!

Thumbnail of user terryt292
New Jersey
1 review
0 helpful votes
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August 22nd, 2020

My blind arrived ahead of schedule but was short the tilt wand. Called customer service, left message and Jasmine returned my call promptly and had the wand sent in a few days. Very pleased with the product and service.

Thumbnail of user patricky
Maryland
1 review
4 helpful votes
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December 6th, 2010

I bought a honeycomb blind for my sliding glass doors from JustBlinds.com in August 2010. The blind arrived promptly, and I was pleased with its appearance. I installed it exactly according to the instructions. For 2-3 months, the blind functioned well. Then one day I noticed that it was not raising evenly. I pulled back my curtain and saw that the blind had "traveled" 4-5 inches to the right (outside of its metal casing) and had crumpled up at that end. When I reported this (with photo) to the company, I was told that they would replace the blind. Then, today, they told me that their vendor had determined that the fault was mine, and that they would not replace the blind. I feel that I have been cheated out of $200. Do NOT use this company!

Thumbnail of user claytons124
Texas
1 review
0 helpful votes
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March 1st, 2022
Verified purchase

Just Blinds have always been good to deal with and the products arrive quick and accurate. Been a loyal customer for several years. I'm a contractor and use this website for several of my building projects.

Quality
Thumbnail of user joanc197
Virginia
1 review
0 helpful votes
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July 7th, 2019

I ordered aluminum blinds over 100 inches wide for a large bay window, and I cannot say enough good things about how pleased I am. Our previous blinds were kaput, and we were able to use the same hardware we already had. What a great value for the money. We got exactly what we ordered. As with anything, you have to know what you need and know how to measure.

Thumbnail of user suzannes5
New York
1 review
0 helpful votes
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March 9th, 2012

Quite an undertaking what w/staining a whole house of replacement windows and putting up new blinds! Ordered a total of 23 premium, faux wood oak blinds from your company and WOW--totally impressed w/the quality, price, easiness of installation, etc. From the initial phone call to your lovely, charming, delightful receptionist who helped me place the order to the arrival of the blinds, the total experience was extremely pleasant and rewarding. Would definitely recommend you to friends. Thank you sooooooooo very much. Sue Stevenson
PS: Labeling of rooms was excellent!

Thumbnail of user maryl32
Minnesota
1 review
0 helpful votes
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February 6th, 2012

My experience with Just Blinds was great and I love my faux wood blinds. Delivery was so fast I couldn't believe. The blinds fit perfectly and look great. They cost less than the big box cut to size blinds and look so much better, about a close to custom you can get without paying the high price. I have had the blinds a month and if any problems occur I will be back to this site. As of now I would order from them again and I am spreading the word.

Thumbnail of user jeffreys1601
Ohio
1 review
0 helpful votes
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July 9th, 2021

I purchased one shutter for my bathroom from this company and purchased the extra warranty in case the blinds were wrong from the start. The first order arrived and it was too small from the dimensions that I gave to them. Customer service helped me with the second replacement order. This order, even with the assistance of the CS rep came in too big for my window. Then, today CS said that they cannot send out a replacement and that the $267 I spent would not be refunded. I will have the payment stopped onj the VISA card and will never do business with them again.

Tip for consumers:
Better measuring instructions and more helpful CS.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user kirbih
Virginia
1 review
0 helpful votes
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December 28th, 2011

We are a family who meeded blinds ar a decent price for our newly finished downstairs. The blinds came just when they said they would arrive, you need to keep in mind that they have to cut the blinds before they can ship them, they looked amazing and were easy to install at a very affordable price. Thank you for following up to guarantee great service. We even recieved a follow up email from the company making sure everything was to our satisfaction. Will definitely use your company again in the future.

Thumbnail of user normab23
California
1 review
1 helpful vote
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August 27th, 2017

My blinds are ok. The cornice piece is shorter than the blind header. Talked with two different customer service people and they have not responded. I sent pictures and measurements as they requested. If you don't mind if cornice doesn't cover blind header the blinds are ok.

Thumbnail of user anglei
Texas
1 review
1 helpful vote
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April 5th, 2019

Ordered blinds that are clearly brown on the website. Received blue blinds. This is not a matter of taste or interpretation; what we received are clearly the wrong color, but they would not help because we did not get a "deluxe warranty".

Thumbnail of user socialc2
SocialCare .. – JustBlinds Rep

I'm so sorry the blinds didn't arrive as expected! I just responded to your Facebook message and I'm looking forward to your reply and helping you with this!

Thumbnail of user barba172
Colorado
1 review
1 helpful vote
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February 16th, 2012

I ordered three cordless top-down bottom-up blinds for my living room and I was so impressed by the low price, customer service and quick delivery that I ordered two additional blinds for my bedrooms. On my first order, I received an email that the color I chose was out of stock so I chose an alternate color and my order was processed right away. Installation was easy and the blinds look beautiful in my living room. I am waiting to receive my second order for the bedrooms and I am confident that I will be just as pleased.

Thumbnail of user aimeeg77
Ohio
2 reviews
0 helpful votes
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June 1st, 2022
Verified purchase

Easy online purchasing experience.
I ordered a few color samples that I received just a few days later. Picked a color from the selection. Took the window measurements and ordered the black out shades for our bedroom. Installation was easy. The shades were installed and I absolutely love them. So happy.

Quality
Thumbnail of user emm2133
Arizona
1 review
1 helpful vote
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November 26th, 2016

Many problems. The track for my vertical blinds is horrible and the blinds are nearly impossible to slide. They are sending a replacement track but I haven't received it and don't know if it will work. One of my horizontal blinds arrived significantly damaged and they made it a big issue to replace it and could not do it quickly, so I got a refund and am using a better blind company. There are so many blind company options, do not use JustBlinds. The blinds are crap and so is the service.

Thumbnail of user karent2068
Nevada
1 review
0 helpful votes
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November 8th, 2022
Verified purchase

It was easy to place my order and your measuring video made it easy to feel comfortable that I would get the correct size. The blinds fit my window perfectly and work well. The production was quick and I received them quickly.

Quality
Thumbnail of user stevel307
California
1 review
0 helpful votes
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June 13th, 2018

The birch vert. Blinds were a perfect fit per the measurements I gave. I did have an issue with the tilt mechanism, but they had me take a picture of it and sent me a new one. The were very courteous and I love the blinds.

Thumbnail of user cynthiad33
Texas
2 reviews
2 helpful votes
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May 30th, 2017

I hate I did not read the reviews, before I ordered them, they are cheap, and a waste of your money, and don t try to return or exchange, they tell you to just donate them. They sent me to wrong sizes, and if you try and adjust them they bend so easily,

Thumbnail of user colbyb54
California
1 review
0 helpful votes
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July 31st, 2022
Verified purchase
• Updated review

Everything was fine until I received the 1" aluminum mini blind without a standard two slat valance. I did not recall there being an option to have the valance, so I just went back and entered a "mock" order for the same blind to 1) confirm that the blind photo does show a standard two slat valance, and 2) that there is no option to order with or without the valance. The blind is ugly without a valance, and being in a bathroom, I will not be putting up a cloth fabric valance. Not thrilled that it did not come with the valance, or that I have to contact JustBlinds to receive a valance.

Reason I chose this product:

Replaced an old with same...

Quality
Website is very easy to navigate and submit measurements...
June 16th, 2022
Verified site experience
• Previous review

Website is very easy to navigate and submit measurements for accurate ordering.

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From the business

With a simplified selection of quality blinds, low prices, plus free samples and shipping, justblinds is the easiest way to buy custom blinds and shades online.

Company Representative

Thumbnail of user socialc2
SocialCare ..
Typically does not respond to reviews

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