• JustBlinds

JustBlinds

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Overview

JustBlinds has a rating of 3.3 stars from 491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustBlinds most frequently mention customer service, free samples, and good quality. JustBlinds ranks 7th among Blinds sites.

  • Quality
    277

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Positive reviews (last 12 months): 93.5%
Positive
174
Neutral
4
Negative
8

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9,805 reviews

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How would you rate JustBlinds?
Top Positive Review

“The Blinds are Great, the Installation Hardware is Terrible.”

Ray S.
8/20/24

The Blinds are great, the instructions were easy to understand, but your hardware sucks! I threw out ALL of the screws provided and bought new. Even using a hand screwdriver the Phillips heads stripped out and were useless.

Top Critical Review

“Almost satisfied.”

Patricia W.
9/4/24

I (thought) I ordered the (inside) installation of my blinds but I received the outside installation. Because of that I have a wide gap on each side of the blinds. But it could have been an error on my part during the measuring process. Other then that I'm very satisfied with the color & the way they look on my windows except for that one thing.

Reviews (491)

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customer service (308)
Thumbnail of user jayh30
GB
1 review
2 helpful votes
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March 16th, 2014

I bought a venetian blind when I moved into my new home and I had nothing but trouble with it. The fittings were inferior and each time we tried to drop the blind the cord twisted at the top. We had to get the steps out and try to untwist it and even had to assist it by hand little by little. They sent someone out once and still it wouldnt work properly. I had complained several times and eventually they stopped replying to emails. Keep away from this company. Their customer service is non existent.

Thumbnail of user druscillam1
California
1 review
0 helpful votes
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February 29th, 2024
Verified purchase

To order my blinds was very easy, delivery was quick, will be putting on another order soon for my bedroom

Quality
Thumbnail of user ericas11
Georgia
1 review
6 helpful votes
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February 19th, 2015

Let the buyer beware! I placed an order online for a small kitchen window Plantation Shutter (35x22) in faux wood ($85). When I tried to checkout I was shocked to see a Freight charge of $55. There was NOTHING on the website explaining why this charge was so excessive or even why it was added. I emailed customer NO service to ask why the charge was almost as high as the price of the shutter, only to be told that it was "standard" on ALL shutters. They LOST my business from that point on. Smart people don't pay $55 shipping/freight on a faux shutter that weighs less than 6 lbs. That's just CRAZY!

Thumbnail of user sandral12
New York
6 reviews
12 helpful votes
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December 29th, 2011

. Blinds were awesome and I am extremely satisfied. I plan on being a returning customer real soon! Excellent customer service... as if they were standing right in the room helping me measure and decide!
Sandra LaMotta, Hasbrouck Hgts. New Jersey *******@aol.com

Thumbnail of user margareth1231
Arizona
2 reviews
0 helpful votes
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February 6th, 2024
Verified purchase

I ordered two 56 X 72 blinds about 2 pm. 4 hours later I decided to order one more for a smaller window. I thought they would all come together.

Service
Quality
Thumbnail of user heidit218
Wisconsin
1 review
0 helpful votes
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June 17th, 2023
Verified purchase

The website was easy to use and clear on how to measure your window, delivery of the blinds was a lot faster than expected, the quality of what I received was great, and there was a sale going on when I ordered so I think the price was great too.

Quality
Thumbnail of user lesr2
Iowa
1 review
0 helpful votes
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January 5th, 2012

I had excellant results. I oredered 8 large double insulated blinds and received them 3 days prior to promised shipping date in the middle of the Holiday Season. Quaility is excellant and instulation was simple. Highly recommend this company for I checked with others for price and product service..

Thumbnail of user charlottee149
Idaho
3 reviews
0 helpful votes
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December 31st, 2023
Verified purchase

This is the first of maybe 2 more I will need. Next time I will get more of a room darkening material, but this one blocks out all but some light. It is nice you can pull it from top or bottom.

Quality
Thumbnail of user karinh164
North Dakota
1 review
0 helpful votes
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April 5th, 2024
Verified purchase
• Updated review

Love them blinds and color I ordered. Loved everything

Service
Quality
Website very easy to use
January 31st, 2024
Verified site experience
• Previous review
Wonderful website
January 31st, 2024
Verified site experience
• Previous review
Thumbnail of user chrisf129
Rhode Island
1 review
3 helpful votes
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March 21st, 2017

Charged my card immediately for overnight shipping for samples. 5 days later, no samples. Offered. A credit, no credit. Asked for email confirmation of credit. No email but they said they sent it. Lie! Asked for tracking. No tracking available. I would never order blinds from this compnay. They are clearly diahonest and shady. Look elsewhere.

Thumbnail of user tyer1
Colorado
1 review
0 helpful votes
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August 12th, 2020

We placed an order June 15th 2020. They have changed the ship date three different times. Now we check the new shipping date all it says is check back soon. I have emailed them no answer. I call, they say they will check and call back. Never got a call back. Today I call and canceled my order.

Thumbnail of user sherryg114
Iowa
1 review
0 helpful votes
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November 1st, 2019

I do not order much on line, but I took the chance on these blinds. And I love em!
I have 2 huge commercial doors I wanted covered so I ordered the black outside shades with chains, I installed myself, my installations usually come out crocked or off. These were big and I thought No way am I going to get these right. BUT i did! And they look GREAT! So I ordered 11 more cellular shades for my windows, there 45 wide by 35 long. Not typical size and they came perfectly measured, all hardware came and pulls. I also installed them by myself! I highly recommend JUSTBLINDS EASY EASY EASY!

Thumbnail of user keithb1655
Texas
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

Very good, no problem. Great product! Would order again. Great service!

Quality
Thumbnail of user dianem9
Indiana
4 reviews
0 helpful votes
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March 12th, 2012

Everything was perfect! As Always!
I have been buying from Justblinds for years through three houses!
Always dependable, affordable and high quality!
A pleasure to do business with
Thanks so much

Thumbnail of user kerris8
Texas
1 review
2 helpful votes
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July 19th, 2016

I have ordered two cellilar blinds from them and neither one held up. The one with a pull string has broken twice, they replaced the first one at no charge and now are offering me another replacement for the second time but refuse to refund my money because I a now past the limit of time allowed for a refind so I will have to look forward to going through this hassle every year to replace my blind when the strings dont hold up. The second blind was a cordless and it wouldnt stay up, I requested my money back and I was told I would have to donate my blind to a local charity and submit a receipt before I would be given a refund, by the time I went through through all that process and waited for my refund we went without a blind on our window for a month! Save yourself the pain and dont order from this company. I got a replacement blind for the cordless from Lowes at the same cost and much much better quality!

Thumbnail of user kellyw681
Arizona
1 review
0 helpful votes
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July 14th, 2021
Verified purchase

We ordered blinds from this company online and quickly after the order was placed (within 24 hours) we realized we had ordered the incorrect sizes. We called the day after we placed the order (just within 24 hours) but the line was busy and we were not able to speak with a representative. After contacting them again, the automated message said due to large call volumes they were no longer taking calls for the day. By the time we reached them (just outside of their 24 hour window) we were told we could not make changes to the order or receive a refund. We now have complete window coverings for our home that do not fit any of our windows and we are out hundreds of dollars. You would think they would have found a way to work with us since the items had not yet shipped. The agent we spoke with was rude and had zero compassion for our situation. Shame on us for not measuring correctly - shame on JustBlinds.com for not having adequate customer service teams in place to handle their business.

Tip for consumers:
MAKE SURE YOU MEASURE CORRECTLY! Once you order you cannot make changes to your order or cancel an order!

Products used:
Faux wood blinds

Service
Value
Shipping
Returns
Quality
Thumbnail of user jonathanl422
Virginia
2 reviews
0 helpful votes
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April 9th, 2022
Verified purchase

Got my blind a couple weeks early. I did get the extra warrentee in case there were measurement issues but came cut perfectly. There were a couple of parts that are plastic that I wish were metal such as the tensioner pully.

Quality
Thumbnail of user mb151
New York
1 review
3 helpful votes
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April 13th, 2016

Over the years I have put 2" wood blinds on nearly every window in my house. I like the look, and they never seem to go out of style. In the past, I had always used Hunter Douglas blinds. In my opinion, they are the gold standard for this product.

Recently I finally got around to redoing my last two bedrooms. Only now I find out that Hunter Douglas must have changed their policies. You can only order their blinds from "decorators." In the past, I had been able to order them online and install them myself. I refuse to pay some decorator for something I am quite capable of doing myself. So sorry, HD, you're out! Personally I think this is dumb business decision on their part, but what can I do?

This left me with limited choices. However, I rolled the dice and ordered these wood blinds from Just Blinds. They arrived yesterday and I installed them last night, and I am quite pleased. While not quite the exact quality as HD (ergo my 4 star, rather than 5 star rating), they are pretty good and certainly worth the price. They were packaged well and included all mounting hardware, including screws. And they fit perfectly.

I am more than happy with my purchase, and they are certainly worth the price paid. The key test, of course, will be how they hold up over time. Some of my Hunter Douglas blinds are probably close to 20 years old and they look and function like new. If these hold up the same, I would easily consider upgrading my rating to 5 stars.

I'm surprised at the mixture of reviews of this company. My experience was quite positive and I would recommend them.

Thumbnail of user patriciaw1865
Virginia
1 review
0 helpful votes
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March 9th, 2022
Verified purchase

Prompt and courteous CS. I had a couple of questions that were answered promptly. Easy to order and items were packaged very well in the shipping carton.

Quality
Thumbnail of user solp19
Pennsylvania
1 review
1 helpful vote
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January 28th, 2021
Verified purchase

I bought 14 of these all different sizes and I thought I was going to regret it but thankfully it all worked great, pandemic and slow mail.

First: material, I compared it with a known brand and it was exactly the same for a lot less. I picked silver color (looks a little white. But works on my space). The shades are very light in weight so great for big windows.

Measurements: read and watch the video on how to measure according to your preference ( I chose to mount inside the frames) please be aware of the difference in frames and brackets. I posted pictures for reference hopefully this will help someone. Take your time and double check your measurements down to 1/16in

Shipping: I was told 4 weeks I got them within 2 weeks it was amazing and perfectly on time. Easy to track your package. I received one shipment one day and the rest the next day.

Hanging them, need two ppl maybe one person if the frame are straight line and perfectly squared. It took about 10 mins per window. Easy to medium level.

I can recommend this product based on my experience. I will be ordering 4 more and hope I have the same experience.

Thumbnail of user andreac95
Arizona
1 review
1 helpful vote
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June 1st, 2016

Don't even try to get fair treatment from this company. I ordered a standard "stock size" blind made in China and tried to return it. They refused saying it was custom made. Get real, just blinds!

Thumbnail of user cindyw218
California
2 reviews
6 helpful votes
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October 12th, 2018

I had used this company before (2010) so when the blinds started to fail, I returned to this company to buy some more. I had ordered Pecan before but this time I was redecorating in Dark Cherry. When I saw online they had a nice Cherry wood. I ordered it. I have several emails back and forth from the company about my new order and NOT ONCE did they suggest getting more samples. Anyways I received the order yesterday and it is the EXACT color I order years ago. It is NOT the Dark Cherry that i ordered. They tell me they cant return them. VERY POOR SERVICE.

Thumbnail of user pamw147
South Carolina
1 review
0 helpful votes
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October 22nd, 2018

I was hesitant to order from JustBlinds due to some poor online reviews but JustBlinds had the deluxe fabric roller shades available that I needed. I have 2 roller shades from a different online company but they discontinued the deluxe fabric shades. I ordered samples as the fabric pattern had a different name but it was the correct pattern. I ordered 3 shades and then realized that I hadn't been able to order reverse rolls. Yikes. I immediately called their 800 number. Alaina and Shareka were so helpful. They contacted the blind supplier and then emailed me to let me know the order was updated for reverse rolls. The blinds arrived about 5 days before the date expected. I will order from them again. Wait for their sales and always double check your measurements.

Thumbnail of user karenl4176
New York
1 review
0 helpful votes
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March 30th, 2024
Verified purchase
• Updated review

Your web site needs to be a little more user friendly.

Quality
Your web site needs work
February 7th, 2024
Verified site experience
• Previous review
Thumbnail of user erikal21
Colorado
1 review
1 helpful vote
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January 27th, 2017

If I could leave a quarter star I would. That quarter would be for free shipping and that's it. Garbage. I honestly think this company is a scam. From the start we ordered our blinds- blackout for kids' rooms- and while they said shipped on Dec 29 they didn't actually get picked up until Jan 12, and another couple of weeks to deliver. Total BS. Then they didn't fit. Not width and not length AND we followed their specifications. Did you know their instructions say the manufacturer shaves a "small amount" from he blinds? We did- no big deal. Factored in except they took off a whole half inch from each blind's width. That's a lot. Not blackout anymore. And the length was too short. So when we called customer service they said they have it on their website that the manufacturer shaves off a small amount, so all they can do for us is offer 20% discount on our next order. Excuse me? The 20% they always offer to anyone who sneezes near their website? BS. So we talked to their escalation department. Same story except this time she tells me the manufacturer takes a half inch off. Well that would have been nice to know. Why isn't that on the website? Long story short- they refused to refund/replace so we are now in dispute with the credit company to get our money back. As for the blinds we received, not only do they not fit but they are complete garbage. For the price we paid I expected quality. No. They are awful. Do not use this company, I beg you. Do not make the same mistakes we did. We got screwed, but you don't have to. It is my mission to make sure this company gets what they deserve after our experience.

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With a simplified selection of quality blinds, low prices, plus free samples and shipping, justblinds is the easiest way to buy custom blinds and shades online.

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