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JustBlinds has a rating of 3.3 stars from 491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustBlinds most frequently mention customer service, free samples, and good quality. JustBlinds ranks 7th among Blinds sites.
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9,803 reviews
The Blinds are great, the instructions were easy to understand, but your hardware sucks! I threw out ALL of the screws provided and bought new. Even using a hand screwdriver the Phillips heads stripped out and were useless.
I (thought) I ordered the (inside) installation of my blinds but I received the outside installation. Because of that I have a wide gap on each side of the blinds. But it could have been an error on my part during the measuring process. Other then that I'm very satisfied with the color & the way they look on my windows except for that one thing.
Ordered a single solar roller shade with cassette valance before ordering another to mitigate risk. Fit OK but the brackets provided did not allow for a flush/straight mount--and had to take apart the chain since the "stops" on it were in wrong place. Took very long time to arrive. Although not ideal, I "got it to work" for my purposes. Far more effort than should have been required. Now, in order to match, I had to order another for adjoining window. Figured I could do the same steps in order to match. Same order, same, length, slightly different width. Took a very long time again. Cassette valance was a completely different scale/size. Mounting brackets different. Not horrible but enough to not match. Took two detailed emails complete with order numbers and specifics in order to get an acknowledgment or response. Despite the various guarantees and warrantys on the site, the response was they could make an attempt to contact the manufacturer to get these to match at my cost (i. E., not their cost). So, beware of the satisfaction guarantee. As with many such guarantees, it WILL NOT BE HONORED. It is there to provide a false sense that you are safe to order an expensive item sight unseen as they will take on the risk if you are unsatisfied. Sadly, not true. Big disappointment. Buyer beware!
Reasonable price and delivery time. Blinds are just as described. Easy to install. Nice web site.
I bought several sets of the woven wood blinds for a place in Mexico. They're beautiful and suit the place and the purpose. We didn't want complete blockout but we did want light filtering.
Very happy... price was awesome and arrived very securely packaged... the valance was as little messed up, but could have been my fault... used a hammer and cardboard to straighten it out... took from jul. 20 to aug. 4 to order and get, but very very very happy ty MOVING TO TAMPA/ST. PETE? LET SUE SEBENIECHER AT REALITY PATNERS HELP YOU... SHE IS THE BEST :)
The blinds were cut to my specifications perfectly. Quick and easy installation.
Quick and easy to order. Not my first order.will come back if needed.
Were more than i expected for the price that paid. If i wanted to pay thousands of dollars for quality blinds, would have gone to Blinds R Us, too much money for blinds for me
The blinds don't close properly the vanes fall off very easy and the have a turning handle right in the middle of the blind which hinders there closing properly
Very easy and extremely professional, would highly recommend
The site is easy to use, and the prices very good. I am a returning customer and Just Blinds strives to provide excellent customer service and a well made product.
I find the prices to be very competitive, and the products are great.
The price and quality, as well as customer service, are great!
It's easy to use the site, but I was unable to use a $20 off coupon I received for ordering samples to use within 30 days because of a sale going on. Disappointing.
* JustBlinds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Have shopped here many times. Always a pleasure.
They are a 3rd party business ordered 3 blinds in a matte white and got almond. Matte white means no shine WHITE, not beige, not almond, not bisque pay the few dollars extra and get what you want placed order 4/10 and received it on4/28 WRONG COLOR. Never deal with them again!
So I have a pair of roller shades that I bought for my daughters room about 7 years ago that are great. I thought I got them from here, but wow, was I wrong! I bought a pair of what I thought were quality room darkening roller shades and they turned out to be cheap vinyl that I could purchase in any local store. And I actually asked them before I purchased them if they were a more cloth-like material or a more plasticky vinyl. I was reassured that they were cloth-like. When I received them I saw that they were cheap vinyl and was willing to overlook that until, when I installed them, one of the plastic parts on the end of the shade actually broke off and came crashing down on my head. I contacted justblinds and they said that since I did not purchase the "deluxe warranty" I could not return them or get a refund (I dont even remember being offered that option when ordering and why should I expect something new to break right out of the box?). The only thing they said they would do is send me another part so I could fix it myself. So to recap. I bought brand new blinds, the materials were cheap and defective and I have to fix it myself. Be aware if you order blinds from this company you are basically on your own as they will not fix defective products... But they will send you another cheap part so you can fix it yourself! Totally not worth it... Just order from Amazon!
Actually, everything went fine. The order, the delivery and the installation.
You have the process down and I have no suggestions.
Keep up the good work.
I put in the size i wanted and they sent them to me 1/2 inch less. They then refused to exchange them and told me to donate them and buy more... rip off
One of the wood rods that controls the angle of the blind was broken and laying in the bottom of the box when i opened the box. I need to find a replacement
Less expensive then levolor
* JustBlinds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Gene. I am so sorry to hear one of your wands arrived broken from shipping. I reached out to you regarding your previous order. If you have any additional questions, please reach out to me at socialcare@justblinds.com. I am happy to help! -- Ava N
If you actually want your blinds done, do not use these guys. It's been over 4 months now since they took measurements for a simple repair. Have cancelled on us multiple times. Absolutely incompetent
I ordered eight blinds from this company several years ago. The price is good, but the quality is so-so. Just recently, the cord on one set of blinds broke, which makes it impossible to raise and lower the blinds. Justblinds.com has a "limited lifetime warranty," but essentially nothing is covered beyond the first year, as I've just learned.
Why? Because one qualification is that "normal wear and tear" is not covered. What's the point of a lifetime warranty if the things that wear out through normal use are not covered? The answer: there's no point at all.
The CR people are nice enough, but unyielding. I couldn't even get them to give me a discount on buying a replacement set.
Besides the broken cord, I also discovered that the wood has become discolored from the sun (of course, that's not covered either).
UPDATE. I fixed the problem myself. It involved buying a replacement cord and restringing it, which is not as difficult as I thought it might be. I'm still not happy with the company because the "limited lifetime warranty" is still just a marketing gimmick designed to fool their customers. A good company doesn't need to do that. Also, for problems such as the one I experienced, perhaps Justblinds should include "how-to" videos on its site, and sell the replacement products.
Tip for consumers:
Don't believe the warranty.
The whole reason I ordered new blinds was for the top down/bottom up feature. I selected all the features I wanted using their "build your own blinds" feature... or so I thought. When they came i was excited to put them up. The first one was up when i realized these were not the blind I spent hours measuring, comparing prices of, "building", ordering. No top down/bottom up. I called customer service hoping to fix this issue but because I didn't purchase the deluxe warrenty I couldn't exchange for the upgrade and pay the difference, which I'd have been happy to do. The blinds are perfect and fit perfectly they just lack the feature thay was the point of me purchasing new blinds In the first place... But I'm told by customer service I also couldn't return them for a refund and reorder the correct ones I wanted. I can only order a completely new set of the correct blinds from a retailer who might not even put through the correct order... A waste of almost $900. I'd rather reorder the exact blinds I want from a different seller entirely just for the lack of customer service.
Tip for consumers:
Don't bother unless you want to purchase the delux warrenty on top. You don't think you'll needed it until you get shafted out pf hundreds of dollars.
Products used:
Cordless cellular shades
* JustBlinds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Gabrielle. I am so sorry to hear the shades did not arrive as you expected. I would love to look into this for you. Could you please send me an email detailing your purchasing process? Please email me a response to socialcare@justblinds.com. I am happy to help! -Ava N
I love the wide selection. Everything went smooth as pie
Fast & Efficient order & delivery
Product delivered as ordered
Great color combination and super easy installation.
Quick, easy and precise we ordered, we received but haven't hung yet
Easy to size, and the pricing is accurate through the process. I can't say that about other sites I visited.
Gain trust and grow your business with customer reviews.
With a simplified selection of quality blinds, low prices, plus free samples and shipping, justblinds is the easiest way to buy custom blinds and shades online.
Hi Hollie, I can't apologize enough for all the issues you've had with your order. Please send me a message at SocialCare@Justblinds.com and I'll look into this right away with my supervisor!