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JustBlinds has a rating of 3.3 stars from 491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustBlinds most frequently mention customer service, free samples, and good quality. JustBlinds ranks 7th among Blinds sites.
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9,803 reviews
The Blinds are great, the instructions were easy to understand, but your hardware sucks! I threw out ALL of the screws provided and bought new. Even using a hand screwdriver the Phillips heads stripped out and were useless.
I (thought) I ordered the (inside) installation of my blinds but I received the outside installation. Because of that I have a wide gap on each side of the blinds. But it could have been an error on my part during the measuring process. Other then that I'm very satisfied with the color & the way they look on my windows except for that one thing.
Placed an order on Friday, July 17,2020 for two small shutters. Received the confirmation later that day and had a question about how they sized it. Emailed the person who took the order... no response the entire weekend. Called Customer Service July 18, keep in mind you NEVER get through to a person. I left my number to have them call me back. That call came in about 2 hours later, I answered the phone and theY dropped the call, the line went dead. So I called them back and put the phone on speaker and just stayed on the line, another two hours plus of my life wasted. In the meantime I'm getting emails from them saying my order is now in production and it can't be changed! Finally someone answers my call, and I explain the situation. This person was in Sales and had to get someone else to help me. I speak with that someone, we confirm the measurements are correct and I say fine, keep the order as is in the system. My confirmation email said delivery would be between 8/14 and 8/19 - here it is 9/1 and no shutters and no idea what's going on. I have left the person who took my order a voicemail and three emails but of course, no response. Called customer service this morning at 11:10AM, again left my number for a call back, and it is now 4:20PM with again, no response. I can't stress enough looking elsewhere for your window treatments. My wife and I have always used Smith + Noble but I went with Just Blinds for this one because they are small bathroom windows and I thought I would give them a try. So sorry that I did... never again, so hope this helps if you're thinking of buying here. I can't stress enough NOT to use this company. I still don't even know if I have an order coming or not.
Fourth time customer. Three for our home and once for our church. Completely satisfied, every time.
This is the 3rd set of blinds I have ordered they are great every time. I plan to order more in the future for the rest of the house.
Just blinds is so easy to use! I love Just Blinds. Super user friendly!
I ordered 2 samples. I received only 1 sample and it wasn't even the colors I ordered! Sadly humorous. A joke of a business.
My blinds were just as advertised. They are perfect, easy to install. I love them. Thank you JustBlinds... N. Neece..
Great price, fast delivery, and the blinds look awesome. Installation was a breeze (drywall returns). I really couldn't be happier. Thanks!
I can't submit this review with zero stars but that's what they get. THE BIGGEST SCAM! How this company has managed to eke a 2.3 star rating is beyond me! Run far far away and purchase your blinds from a reputable company who actually provides customer service because Just Blinds is precisely the opposite. Unless you purchase their magical warranty, you're not covered for a damn thing, including when they SHIP YOU THE WRONG PRODUCT. I had worked out with a customer service rep to get my order corrected and the new order had been submitted and I was told to dispose of the blinds they sent me which were WRONG. Then a few weeks later, the corrected replacement order was cancelled with no notice or explanation, and now customer service refuses to give me the time of day because I didn't purchase their warranty. Let me fill you in, Just Blinds, a warranty covers product DEFECTS. If you purchase a Toyota Highlander and receive a Toyota Corolla, that isn't a WARRANTY problem, it's YOUR PROBLEM! You want to make it right, Just Blinds? Offer your customers a refund when you screw up and allow them to take their business elsewhere. It should be a red flag to every consumer that there is not a way to provide reviews on their website. They are intentionally silencing all of their irate former customers who have been so scammed with zero effort to make it right. Save your time, effort, frustration, and money, and go elsewhere with your business. My heart truly goes out to the customer service reps at this company whose entire job is literally to tell people there's nothing they can do over and over, day in and day out, until they finally muster the gall to leave and find a company to work for that actually STANDS BEHIND ITS PRODUCT.
Tip for consumers:
Don’t use this company. Others are more pricey but those businesses will provide you with service to make things right. Just Blinds will not.
Products used:
Roman Shades
* JustBlinds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Do not order from this BS company! You will wait forever for your order, a call back and or refund!
I am a return buyer for several years. Blinds have always been easy to install for even me!
Just don't like that email say's 20% off and get to the site and it's only 10%
* JustBlinds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi James. I am so sorry for the confusion regarding the current promotion. The promotion is listed as up to 20% off, therefore some products will be the full 20% off but others may be less. Please note, that the current discount is listed in red on the product page. I am sorry for any inconvenience this has caused. If you have any additional questions, please reach out to me at socialcare@justblinds.com. I am happy to help! -- Ava N
Part of the order was perfect but my vertical blinds for my patio door were defective.
So far so good. Product shipped faster than expected and arrived from China very quickly.
I have always bought my blinds from here. Pricing is the best. Quality is excellent.
I love Just blinds! I have done 6? House's with you. Even my Aunt's.& Friends.
Very easy to use site. Great color selection. Great features at a reasonable price.
Excellent easy to assemble and to operate, the ordering process was also very efficient.
The blinds went in the church fellowship hall and everyone loved them. Perfect fit.
Review of faux wood blinds
On April 11,2021 I ordered 5 white faux wood blinds. On April 20th, I received two blinds, then a couple days later one more blind. I contacted Just Blinds that I did not receive two blinds. They advised me that we had to wait to see if they showed up.
On April 27th Just Blinds reordered the 2 missing blinds. A couple of weeks later I received one blind. So again I called Just Blinds to advise we were still missing one blind and was told we would have to wait to see if it showed up. Through email communication on May 16th I was advised the last blind was reordered and a shipping date of June 22nd was assigned to the order. So once again, I patiently waited. However on June 22nd I did not get an email with shipping information. So I called Just Blinds again and was informed the factory put a hold on my order and it never shipped. To say I was beyond frustrated doesn't even cover it. But realizing the customer service rep I was speaking with wasn't at fault for this blind saga I reminded polite but pleaded with her for help. After a 16 minute hold I was advised the blind was reordered on an expedited basis. On July 1st the last blind was delivered.
The blinds are packaged in their own box then taped together. I believe the boxes were torn apart in shipping but that is just a guess.
But waiting from April 11th to July 1st for my complete order is terrible.
On a more positive note, I love the blinds. They look great and my husband installed them easily.
Also during my numerous phone calls with customer service, the representatives were always courteous.
I gave the rating 2 stars because the blinds are good quality but too much aggravation getting them.
Placing the order seemed fairly straightforward. The quality for the price was good.
Blinds are great but had to wait 2 months to get them.
Love the easy choices in the ordering, very logical and clear
I loved the blinds I got for my current home so I am ordering another set for our next home!
Ordering process was easy. Have not received my order yet.
Website was attractive and easy to navigate through.
Price and exact measurements of products
* JustBlinds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Gain trust and grow your business with customer reviews.
With a simplified selection of quality blinds, low prices, plus free samples and shipping, justblinds is the easiest way to buy custom blinds and shades online.
Hi Shannon. I am so sorry to hear the product did not arrive as you expected. I would love to look into this further for you. I have sent you an email to gather some more information. I am here to help and looking forward to hearing from you soon. -Ava N.