• JustBlinds

JustBlinds

Write a Review

Overview

JustBlinds has a rating of 3.3 stars from 491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustBlinds most frequently mention customer service, free samples, and good quality. JustBlinds ranks 7th among Blinds sites.

  • Quality
    277

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 93.5%
Positive
174
Neutral
4
Negative
8

Instant Feedback

9,805 reviews

32
See all photos
How would you rate JustBlinds?
Top Positive Review

“The Blinds are Great, the Installation Hardware is Terrible.”

Ray S.
8/20/24

The Blinds are great, the instructions were easy to understand, but your hardware sucks! I threw out ALL of the screws provided and bought new. Even using a hand screwdriver the Phillips heads stripped out and were useless.

Top Critical Review

“Almost satisfied.”

Patricia W.
9/4/24

I (thought) I ordered the (inside) installation of my blinds but I received the outside installation. Because of that I have a wide gap on each side of the blinds. But it could have been an error on my part during the measuring process. Other then that I'm very satisfied with the color & the way they look on my windows except for that one thing.

Reviews (491)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (308)
Thumbnail of user wendyc195
Alaska
1 review
0 helpful votes
  • Send Message
May 30th, 2018

I just placed my second order with JustBlinds.com and because the service and product are exactly what I need. Free shipping even to Alaska for an oversized product is huge and service has been top notch. They answered my questions up front and then sent a coupon right when the bracket broke on one of my 1/2" measurement windows. I literally have to custom order mini-blinds for every window in my house and I get them here at the right price with free shipping. Measuring can be tricky but if you already have them installed measure the current blind itself for the order. That is what I have done and they have fit every time in the existing brackets.

Thumbnail of user davee3
Massachusetts
3 reviews
2 helpful votes
  • Send Message
December 27th, 2011

I ordered 3 blinds for my bay window in November to try you out,
I was so pleased with them, both in putting them up, and how they look/operate, that I ordered 4 more blinds to finish off my apartment and just put those up. I have already recommended you to other people and will definitely use you again in the future if I move. The apartments in my area (Back Bay, Boston, MA) have high ceilings and the inside window lengths are usually over 80 inches so I could not go with standard blinds.
The free samples you sent out for colors helped a lot too.
Having the white backing on all the colors is a great feature too.
You made my place look great for the holidays.

Thumbnail of user lisat173
Virginia
1 review
1 helpful vote
  • Send Message
May 26th, 2017

I ordered $1700 worth of wood blinds on a 15% off sale that ended on 5/23. Placed the order that day around noon. At 5 or so, I get an email indicating they were having a Memorial Day sale and wood blinds were 20% off. Called them to request a credit for the difference. Told me no. Company policy! Of course I would have waited to place the order if the next sale was bigger than the current sale. This shows how much they appreciate the suckers like me that they reeled in with the first sale. I wont buy here again. Company policy!

Thumbnail of user jamest2556
Alaska
1 review
0 helpful votes
  • Send Message
July 24th, 2022
Verified purchase
• Updated review

Easy installation
Overall great. Little issues that got fixed quickly. Packing is not all the same so you need to open each box carefully.
Top cover is a little different with the magnetic attachments. If you are not straight it will show. Overall great just ordered more. Lots of windows lol

Reason I chose this business:

Repeat customer

Reason I chose this product:

Love the quality

Quality
Fast and wasy
June 8th, 2022
Verified site experience
• Previous review
Thumbnail of user charlesv
Connecticut
1 review
0 helpful votes
  • Send Message
July 14th, 2011

Chris, Doing business with Just Blinds is a perfect experience. You even had my 2/2004 purchase still on file. (Order# *******). Unfortunately you do not carry Ellie Buckwheat anymore and Contrast Tan does not quite match but I had to settle for it. I understand product availability changes over time, so I am not complaining. But you did change your standard bracket and I was not asked if I wanted extension which I do need and just ordered the other day. The standard brackets do not extend out pass the molding of the window far enough and the verticals hit the molding if I try to open them. Nothing the extensions won't fix. Still an extremely happy customer of Just Blinds.

Charles

Thumbnail of user josephg131
New York
2 reviews
4 helpful votes
  • Send Message
March 19th, 2018

Ordered Top Down Bottom Up Blinds. Their website changed order to standard blinds because custom blinds were not available in our size. Not what we ordered, not what we can use, company won't accept return or make good. They even mentioned that this was a common problem on the website, they could not help, and they have other unhappy customers with same problem. WOW!
Lost $747 dollars. A more reputable company was able to fill our order perfectly.
Just Blinds is horrible and does not stand behind their products.

Thumbnail of user kens392
Maryland
1 review
1 helpful vote
  • Send Message
November 22nd, 2019

Paid 72.00 plus shipping. Could have bought it at home depot for 11.00. Slats are thinner then paper. Put them up in spite of the quality. The next day the mechanism that opens and closes the blinds broke inside the unit. Throwing in trash. Heading to home depot. BOB B.

Thumbnail of user timm984
Oregon
1 review
1 helpful vote
  • Send Message
July 17th, 2020

We have ordered from JustBlinds twice in the past but hesitated to place our new order because of all the negative reviews online. However the other companies didn't sound any better, so we took a chance. As soon as the order went in, we received a projected delivery date about two weeks out and the blinds arrived on time with no damage and were exactly what we had ordered. The installation went smoothly and we are very pleased with the final product.

Thumbnail of user theresaj1
California
1 review
1 helpful vote
  • Send Message
December 30th, 2011

We have ordered many blinds and have always been 100% satisfied! The quality of material, structure, and measurements perfect! Installation has been easy and delivery was early or on time. We appreciate knowing there is a company like yours out there!

Thank you,
Theresa L. Jimenez

Thumbnail of user yolandab104
California
1 review
3 helpful votes
  • Send Message
July 31st, 2020

I purchased several binds over the telephone with Jared@ Just Blinds, Unfortunately there was an error on the size
It has been 3 months of calls, emails, having my husband call etc. without any help. I purchased the additional insurance for miscalculations and damages. I was told 1 month ago that there too busy to handle claims. / as of today 3 months of poor service of items I payed for.

Thumbnail of user pamelas12
California
1 review
0 helpful votes
  • Send Message
April 2nd, 2012

Hello,
I love my blinds they are "just beautiful and very nice quality" they move with no problems.
I have been showing them off too to all my friends!
I was also impressed by the 10 free samples; and size of the samples you sent it made it simple to pick!
When my kitchen remodel is complete; I will be ordering more to complete that room.
Thank you

Pamela Smith

Thumbnail of user guyf18
California
2 reviews
6 helpful votes
  • Send Message
September 25th, 2017

Just the facts: I measured four blinds incorrectly by one inch in width. That's right - Oops - my fault. However, when I contacted them (live chat) they would not allow me to return the blinds to cut off an inch. I worked for Sunshade Mini-blinds in Torrance CA while in college so I know it can be done without much effort. Very disappointed in the lack of customer service. The blinds shipped from Norman Window Fashions, LLC. I will buy my blinds from a local dealer that can provide customer service that exceeds my expectations.

Thumbnail of user courtneyg1
Georgia
1 review
0 helpful votes
  • Send Message
March 16th, 2012

I have now ordered from JustBlinds twice. Both experiences have been great. The customer service associates are very pleasant and knowledgeable and the product received is just as described on their site.

Thumbnail of user russk114
Illinois
1 review
0 helpful votes
  • Send Message
April 23rd, 2022
Verified purchase

I'm not exactly a carpenter (never took a shop class in high school), but I'm able to easily order the right size and install the blinds myself. As a landlord with four properties to maintain, I've gradually upgraded all those places with quality blinds -- the small investment pays off in faster rentals at higher rents.

Quality
Thumbnail of user harleyw
Virginia
2 reviews
1 helpful vote
  • Send Message
July 13th, 2011

I have been ordering blinds for my restoration house for over three years. I have always received exactly what I order, always the right size, packed and shipped expertly in a very timely manner.

Captain Harley T. White, Ret.
Chesapeake, Virginia

Thumbnail of user mattp7
Texas
1 review
0 helpful votes
  • Send Message
February 1st, 2012

This was probably our 4th or 5th order with Justblinds.com and once again, just a perfect experience. The prices are outstanding, selections are deep and customer service/communication is second to none. Worth mentioning is that, several years ago, a small part broke on a blind that we had for more than 3 years. I called JustBlinds.com fully willing and expecting to pay a small charge to get the part that I needed. NOPE! Spoke to a representative and THE NEXT DAY I not only had a replacement part, but detailed instructions AND a spare part in case I needed it on another blind that we ordered at the same time. WOW. This, ladies and gentlemen, is why we don't even consider the competition. Would give then 6 stars if I could.

Thumbnail of user mollyb24
Minnesota
1 review
1 helpful vote
  • Send Message
October 20th, 2016

The blinds themselves looks good. I dislike that the valance sticks out so much from the headrail. Know that if you are looking up at the blinds you will see this. It doesn't look great. The instructions that accompanied the blinds were wrong. They missed their shipping date and refused to 2 day it even though it was their error. They said it would come damaged that way?

My disappointment is really with the measurement. I ordered them over the phone to make sure I knew the measurements. I was told to give him the final finished measurements, which I did. He neglected to tell me that he was going to tack on the valance which would add more with to my measurement. This now doesn't fit in my window.

Even more disappointing is the fact that they won't fix their mistake. They will give me a 20 percent discount on my next order. I will go elsewhere.

Thumbnail of user jeans11
Minnesota
1 review
0 helpful votes
  • Send Message
March 13th, 2012

Chris I am pleased to let you know that there may have been a hiccup on color of a blind but now, officially, Just Blinds has provided blinds for every room in our home. I have received multiple compliments over the years on how nice the blinds look and almost always is followed with the statement "but we could never afford blinds". I have referred a number of people over the years knowing that they too will be treated with professionalism, respect and kindness should they decide to order from your company. The Customer Service that I have received from Just Blinds far exceeds the other companies that I have dealt with in our remodeling project. Much, much appreciated. Very Satisfied Customer Jean Southworth

Thumbnail of user teresab1082
Texas
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase
• Updated review

The order process was simple and the product was as expected. However, the cut of the blinds was just a smidgeon too wide, so we really had to fuss with it to get it hung up. I don't think it will ever come down without damaging the frame. If I order again for an interior hang, I will probably estimate about 1/8'' less than the exact measurement, to avoid that.

Reason I chose this business:

It looked like an easy solution to get the blinds I needed. The window was larger than the blind sizes at the big box stores.

Reason I chose this product:

I chose the product because it was what I wanted for that window.

Quality
It has been very easy to see what I want and ordering...
April 14th, 2022
Verified site experience
• Previous review

It has been very easy to see what I want and ordering has been simple.

Thumbnail of user beckyw3
Maryland
5 reviews
14 helpful votes
  • Send Message
April 21st, 2012

I ordered two cellular blinds with top-down, bottom-up option and vertical blinds for a sliding glass door. After about 6 months, the larger cellular blind would not stay up at the top all the way when the blind was closed (all the way down at the bottom). The gap grew, and several complaints resulted in no response except that a new part arrived unannounced in the mail one day. We replaced the part that is supposed to lock the string, but it didn't help. Upon closer inspection, it looks like a design flaw related to the type of lock used (cheap and flimsy) and the type of string used (skinny and slippery). I would not recommend purchase of this type of shade from JustBlinds unless it is for a very small window. Only a 90-day warranty.

Thumbnail of user jamesh7074
Indiana
1 review
0 helpful votes
  • Send Message
September 30th, 2023
Verified purchase

Based on other searches for 2" faux window blinds, I felt JustBlinds had the 2 sets I needed at better prices than other sites I visited. I also wanted measurement instructions that were similar to other blinds I've installed. I am happy with the shopping experience and hope the blinds meet my expectations as well.

Quality
Thumbnail of user jasonp293
New York
1 review
2 helpful votes
  • Send Message
January 26th, 2019

Unless you pay them extra for their poorly crafted product you won't be able to return the blinds if you don't like them. The fabric we looked at in the kit was much nicer than what was actually on the blinds and when we went to return the blinds we were told that there are no returns accepted.

Don't waste your time or money with such a substandard company.

Thumbnail of user margies96
California
2 reviews
1 helpful vote
  • Send Message
July 30th, 2020

After reading the reviews, I ordered these blinds with much trepidation and thinking they were made in Houston, TX. They are made in China and shipped from China -- way cheaper than its competition despite the tariffs. They fit perfectly and were easy to install. If the U.S. wants to create jobs for Americans, these low-cost, excellent blinds should not even be an option. Same with automobiles, appliances, and furniture from Ikea.

Thumbnail of user kristinew190
Pennsylvania
1 review
0 helpful votes
  • Send Message
March 31st, 2024
Verified purchase

Streamline experience. Just take your measurements and pick out what you want. It's that simple. Perfect

Quality
Thumbnail of user annk53
Texas
1 review
0 helpful votes
  • Send Message
April 13th, 2017

Last year I ordered two sets of real wood blinds for two apartments. Great! Everything arrived and fit. This year new order, valances too short and outside valance mount was broken. No hardware available to hold down the blinds on the doors. Customer service said there is no hardware available from this new vendor so... too bad for me! I have at least two more apartments that need blinds and I am not getting them from here.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

With a simplified selection of quality blinds, low prices, plus free samples and shipping, justblinds is the easiest way to buy custom blinds and shades online.

Company Representative

Thumbnail of user socialc2
SocialCare ..
Typically does not respond to reviews

How do I know I can trust these reviews about JustBlinds?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about JustBlinds?