• JW Computers

JW Computers

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Overview

JW Computers has a rating of 4.8 stars from 1,287 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JW Computers most frequently mention fast delivery, customer service, and good price. JW Computers ranks 3rd among Computer sites.

  • Service
    187
  • Value
    12
  • Shipping
    1273
  • Quality
    10

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.6%
Positive
1,022
Neutral
31
Negative
27

Instant Feedback

6,742 reviews

2
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How would you rate JW Computers?
Top Positive Review

“I highly recommend this business."”

Smerble D.
10/2/24

I highly recommend this business." "Their customer service is second to none." "The product quality is consistently outstanding, exceeding my expectations every time." "I was completely impressed with their professionalism and customer service

Top Critical Review

“I ordered on a Friday and it took till the following...”

Simon P.
11/9/24

I ordered on a Friday and it took till the following Friday to be dispatched... Completely insulted by the delay and the way you think my time is worthless? Aust post took two working days to deliver what you took seven days to pack?

Reviews (1,287)

Rating

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Reviews that mention popular keywords

customer service (134) delivery time (57)
Thumbnail of user markw4370
Australia
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Good price, good stock and fast delivery. Everything went smoothly

Reason I chose this business:

Cheapest price, good stock

Shipping
Thumbnail of user fionah162
Australia
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Quick click and collect turn around. Customer service in store was wonderful.

Reason I chose this business:

First time shopping at JW. Honestly purchased there as the monitor was cheaper here than anywhere else. Would highly recommend and will be back in the future

Shipping
Thumbnail of user adamc1595
New York
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Trouble free ordering and delivery. Well done to the JW team

Difficulty in paying for the computer and had to use PayPal at a higher charge

Service
Shipping
Thumbnail of user janellem175
Australia
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Highly recommended! Found that they had the best prices by far.

Reason I chose this business:

Best prices

Shipping
Thumbnail of user andrewf1545
Australia
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

It was an easy checkout and fast shipping experience...

Shipping
Thumbnail of user danio29
Australia
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

It was great, excellent price, good delivery, nothing else to add really

Shipping
Thumbnail of user leifm4
Australia
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

Shipping was super quick. Arriving earlier than expected, Good service

Reason I chose this business:

Jw online, reasonable prices and good choices

Shipping
Add to cart is a bit glitchy
March 6th, 2023
Verified site experience
• Previous review

Add to cart is a bit glitchy. At times not loaded anything after adding multiple items

Thumbnail of user mikem4992
Australia
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Very good range of products but delivery is slow compared to most places.

Reason I chose this business:

They came up when I searched on a ac adaptor powered USB hub

Shipping
Thumbnail of user jonathanp1085
Australia
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

It was very easy to find what I wanted on the website, and delivery was very fast.

Reason I chose this business:

Have bought computers from JW computers before, very knowledgeable, helpful, and ready to assist, as well as reasonably priced.

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Thumbnail of user johnpp4
Australia
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

I came across JW Computers when searching for a suitable mesh system upgrade. After seeing what they had available on my short-list I canvassed other sites. Pricing, for the most part was well above JW's price. I placed an order which was delivered quickly and with updates on order processing along the way.

Reason I chose this business:

Good range, great price.

Shipping
Thumbnail of user jesses901
Australia
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Great price. VERY fast delivery. Excellent service. Would highly recommend.

Reason I chose this business:

Price and product range

Shipping
Thumbnail of user chap6
Australia
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Great experience. Highly recommend shopping with JW Computers.

Reason I chose this business:

Price and reviews

Shipping
Thumbnail of user davidt4469
Australia
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

All products are fine but took a lot longer for delivery than I would of expected

Shipping
Thumbnail of user meganf614
Australia
1 review
0 helpful votes
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June 11th, 2024
Verified purchase

Easy ordering process.Quick delivery. Extremely satisfied with service.

Reason I chose this business:

Good price.

Shipping
Thumbnail of user dt581
Australia
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Minor hiccup. Had trouble paying it with PayPal for some reason. I got emails saying that the payment got refunded back to me for some reason. Had to cancel the order multiple times because of it, create a new order and pay with card - That seems to work fine. Not too sure if it was the website or PayPal at fault. Either way, I was able to order the item that I wanted.

Reason I chose this business:

Because it was 200 dollars cheaper than the other stores.

Shipping
Thumbnail of user peterm3349
Australia
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

Hassle free. Order processed quickly and shipped within a couple of days. Regularly updated at each process stage.

Reason I chose this business:

Have used before and happy with the service provided.

Shipping
Thumbnail of user joshuat706
Australia
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

Didn't know the part was special order so I messaged about it and was told but completely made it up to me by upgrading my postage to express. I installed the part and computer is working again. Perfect customer service very happy and would use JW computers again.

I didn’t know the part I ordered was a special order part so it was going to take longer than expected to receive it so I contacted support and they handled it perfectly upgrading my shipping to express to make sure I recieved the part in time for my pc repair. Very happy with the customer service.

Reason I chose this business:

When i searched for the part i needed JW Computers was the best local and also the cheapest and best rated.

Service
Shipping
Thumbnail of user natashag247
California
1 review
0 helpful votes
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June 9th, 2024
Verified purchase

Good service thank you, however it was not sent by express which I paid for

Reason I chose this business:

Stock availability

Service
Shipping
Thumbnail of user erikaw256
Australia
1 review
0 helpful votes
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June 9th, 2024
Verified purchase

Love having a JW close by. Always my go to for IT. Staff are knowledgeable and friendly

Reason I chose this business:

Great deal on monitor

Shipping
Thumbnail of user lisam6192
Australia
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

Brilliant customer service and communication.
Would highly recommend this company for your tech needs.

Reason I chose this business:

I looked at a bunnings advertisement for my product and found out it was being supplied by JW so I went straight to there website and purchased the product through them. Very happy I did.

Shipping
Thumbnail of user horeap
Australia
1 review
0 helpful votes
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June 9th, 2024
Verified purchase

Advertised to be ready in 2 business days and it was available after a week+

Reason I chose this business:

Cheap and the only ones that had this product

Shipping
Thumbnail of user hajis7
Australia
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Packaging was good, and delivery was prompt too. Once I use the product, I would come to know about the performance of product.

Apparently typing keys are small compared to the the other laptops I have used.

Also outer shell/body/cover is just looks normal.

Shipping
Thumbnail of user donaldr1202
Australia
1 review
0 helpful votes
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June 8th, 2024
Verified purchase

Really responsive and helped out with a technical issue with eagerness. Was really appreciated

Reason I chose this business:

Initially because they had the product I wanted in stocks but now would shop with them again because of the good service

Shipping
Thumbnail of user stryderm
Australia
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

Perfect, good transaction. Will be buying more in future. Keep it up

Shipping
Thumbnail of user johnb12926
Australia
1 review
0 helpful votes
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April 30th, 2024
Verified purchase

The process to order was easy, the interface for the website needs to be updated to appeal to more people, it feels basic and bland, other than that the experience for ordering was good, thanks

Reason I chose this business:

The price was reasonable and delivery time was fastest among the other websites i looked at

Shipping

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From the business

JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.

Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!

Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.

Company Representative

Thumbnail of user georgew799
George W.
Typically does not respond to reviews

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