• JW Computers

JW Computers

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Overview

JW Computers has a rating of 4.8 stars from 1,287 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JW Computers most frequently mention fast delivery, customer service, and good price. JW Computers ranks 3rd among Computer sites.

  • Service
    187
  • Value
    12
  • Shipping
    1273
  • Quality
    10

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.6%
Positive
1,023
Neutral
31
Negative
27

Instant Feedback

6,742 reviews

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How would you rate JW Computers?
Top Positive Review

“I highly recommend this business."”

Smerble D.
10/2/24

I highly recommend this business." "Their customer service is second to none." "The product quality is consistently outstanding, exceeding my expectations every time." "I was completely impressed with their professionalism and customer service

Top Critical Review

“I ordered on a Friday and it took till the following...”

Simon P.
11/9/24

I ordered on a Friday and it took till the following Friday to be dispatched... Completely insulted by the delay and the way you think my time is worthless? Aust post took two working days to deliver what you took seven days to pack?

Reviews (1,287)

Rating

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Reviews that mention popular keywords

customer service (134) delivery time (57)
Thumbnail of user lucasb332
Australia
1 review
0 helpful votes
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August 25th, 2024
Verified purchase
• Updated review

Ease of ordering what you want. Great pricing.easy purchasing experience

Reason I chose this business:

Competitive pricing and good quality

Shipping
Easy to use website
August 13th, 2024
Verified site experience
• Previous review
Thumbnail of user aaronp819
Australia
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Very Good service...I ordered I paid and product arrived as ordered...pretty simple really!

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Thumbnail of user juliank110
Poland
1 review
0 helpful votes
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August 25th, 2024
Verified purchase
Reason I chose this business:

Close to my home.

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Thumbnail of user barbaram4204
Australia
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

Online order was an easy process and delivery was received sooner than expected.

Reason I chose this business:

Competitive price and company based in NSW

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Thumbnail of user amandad1961
Australia
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

Great products, reasonable prices, staff were friendly and very helpful. Great customer service

Reason I chose this business:

Had what products we needed and great price even with Afterpay options. Plus staff are great

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Thumbnail of user rakiad
GB
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

It was awesome the device works great and I was very happy with the shop.

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Thumbnail of user ys160
Australia
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

Great good fantastic excellent wonderful stupendous awesome

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Thumbnail of user kamleshann
Sweden
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Very helpful. Item was shipped as soon as I purchased and I was notified throughout the delivery.

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Thumbnail of user dylanl327
Australia
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I had a great experience with JW Computers. Their customer service was exceptional, and the staff was knowledgeable and helpful. I chose JW Computers because of their competitive prices and wide range of products. The ordering process was smooth, and my purchase arrived quickly and in perfect condition. I highly recommend JW Computers for anyone looking for reliable and affordable tech products.

Reason I chose this business:

I chose JW Computers because of their excellent reputation for customer service and their competitive pricing. Additionally, they offer a wide selection of high-quality tech products and components, which made it easy to find exactly what I needed. Their positive reviews and commitment to customer satisfaction further convinced me to make my purchase with them.

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Thumbnail of user joelc784
Australia
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

Very quick and easy. Ordered online in morning pickup in the afternoon.

Reason I chose this business:

THe item I bought today is the lowest price online.

Shipping
Thumbnail of user zuoliangl
Australia
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

Fast delivery speed.
But I have to say that you didn't tell customers everything they need to know. Like the RAM, you only say it's 16G, but inside it's 2*8G, not 1*16G. If I want to enlarge it I have to buy 2*16G RAM instead of 1*16G. And I have to sell those 2*8G RAM to others.
For the fan problem, you don't design this computer so it's not your fault, and the design detail can be found in offical website, so it's also not your fault. But I still think that you didn't tell customers what they need to know. There is no detail of the internal design of this computer. No picture, no detailed enough text description. Though this can be found elsewhere, I think you still need to provide it.

Just a refund request, I sent it Friday and got approved next Monday. I know weekend is not working days so it's acceptable.

Reason I chose this business:

My friend tell me this website. He bought his own computer at here.

Service
Shipping
Thumbnail of user janea799
Australia
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

The whole selecting, ordering and delivery process was super-easy. Would happily recommend and would buy from again.

Reason I chose this business:

Great price $$$

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Thumbnail of user markn1684
Australia
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

No problems with any aspect of my experience. Easy to order with all communications re the delivery spot on.

Reason I chose this business:

Price and availability of the laptop I wanted.

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Thumbnail of user almirh2
Australia
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Easy and quick - website could do with some improvement to feel more authentic but luckily I bought something from here years ago

Reason I chose this business:

Direct seller of the product I was looking for

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Thumbnail of user tonim571
Australia
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

Service was great, arrived in a box, but could have been sent in a padded envelope as the packet itself was small.

Reason I chose this business:

They had what I wanted.

Shipping
Thumbnail of user diegob152
Australia
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

All good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,all good, all good,

Reason I chose this business:

Only company with the product in stock

Shipping
Thumbnail of user margaretp1572
Australia
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

Helpful email communication, website frequently updated estimated arrival times of the product, order shipping tracked and arrived swiftly, love my new device!

Reason I chose this business:

The only store I could find that stocked the Surface Go 4 which is what I wanted.

Service
Shipping
Thumbnail of user reneeh723
Australia
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

When my delivery link didn't work they were super quick to respond to my query. Very understanding and friendly too. Very happy with the product and service.

Reason I chose this business:

They are AUS based, had good reviews for service - deserved. And offer support if needed.
Good pricing too.

Service
Shipping
Thumbnail of user brendanm300
Australia
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Different payment options are good and the parts arrived within 2 days in perfect condition.

Reason I chose this business:

Stock availability

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Thumbnail of user markb6074
Australia
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Was quick and easy to shop and great price would definitely recommend

Reason I chose this business:

Great price

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Thumbnail of user khnhk
Australia
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

Fast and intuitive shopping experience. Very quick delivery. I ordered on a Friday and it came on Tuesday of the next week. The package is secured.

Reason I chose this business:

I can only find this model of the new AMD variant of Asus Zenbook on your website

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Thumbnail of user jesseh736
Australia
1 review
0 helpful votes
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July 6th, 2024
Verified purchase

It was so easy to find what I was looking for. Incredible UI on the website. A lot of information all in one place.

Reason I chose this business:

Because I wanted to get my graphics card on PC case gear and it was sold out'/discontinued. (I wanted a different variant of 4070Ti at the time) So I went searching for a cheaper version of the same card, found this website on google and your prices during EOFY were unmatched :)

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Thumbnail of user jamess9922
Australia
1 review
0 helpful votes
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July 6th, 2024
Verified purchase

Great store to buy from, great delivery time. Only issue was a faulty product which the company isn't responsible for.

Reason I chose this business:

The only place to seem to sell the scuff controllers.

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Thumbnail of user krism443
Australia
1 review
0 helpful votes
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July 17th, 2024
Verified purchase

A little slow on packing and sending order but otherwise all very good. Nothing to deter me from ordering again.

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Thumbnail of user arlenec279
Australia
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

Not a long wait for my order. Wide variety of products to choose from. Might come back to purchase other products.

Reason I chose this business:

Offer good quality and wide product range

Shipping

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From the business

JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.

Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!

Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.

Company Representative

Thumbnail of user georgew799
George W.
Typically does not respond to reviews

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