• JW Computers

JW Computers

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Overview

JW Computers has a rating of 4.8 stars from 1,287 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JW Computers most frequently mention fast delivery, customer service, and good price. JW Computers ranks 3rd among Computer sites.

  • Service
    187
  • Value
    12
  • Shipping
    1273
  • Quality
    10

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.6%
Positive
1,022
Neutral
31
Negative
27

Instant Feedback

6,742 reviews

2
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How would you rate JW Computers?
Top Positive Review

“I highly recommend this business."”

Smerble D.
10/2/24

I highly recommend this business." "Their customer service is second to none." "The product quality is consistently outstanding, exceeding my expectations every time." "I was completely impressed with their professionalism and customer service

Top Critical Review

“I ordered on a Friday and it took till the following...”

Simon P.
11/9/24

I ordered on a Friday and it took till the following Friday to be dispatched... Completely insulted by the delay and the way you think my time is worthless? Aust post took two working days to deliver what you took seven days to pack?

Reviews (1,287)

Rating

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Reviews that mention popular keywords

customer service (134) delivery time (57)
Thumbnail of user grantc236
Australia
1 review
0 helpful votes
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July 17th, 2024
Verified purchase

Works great, good price, fast delivery. I will happily use JW again.

Reason I chose this business:

Good price, sick of Amazon.

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Thumbnail of user patriciat2280
Australia
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

Customer service was excellent. No talking to robots.
Received goods promptly and in excellent condition however I ordered a dual SIM phone as per their specs but when received, the phone does not support dual SIM. Informed JW Computers and again, promptly, they sent me labels to return goods to them. Now waiting for a refund.

Great to deal with a human for a change. Paul was very helpful both before and after I received my phone.

Reason I chose this business:

Thought they had what I wanted ie dual sim phone

Service
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Thumbnail of user petert1542
Australia
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

JW Computers were great to deal with, being very professional and quick to process the order.

Reason I chose this business:

They had a good review on Productreview.com.au, and they had one of the more competitive prices on the item.

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Thumbnail of user susieh168
Australia
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

The process was very easy and they dispatched my order quickly!

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Thumbnail of user charlesb3802
Australia
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

My experience was perfect, delivery was within the expected time frame and no damages occured even with the product featuring tempered glass panels all was safe.

Reason I chose this business:

Word of mouth and prior buying experience and trustworthyness of the brand.

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Thumbnail of user sallyt329
Australia
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

A good reliable company to purchase items from and good delivery service

Reason I chose this business:

They had the items i required to use my printer

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Thumbnail of user brucea507
Australia
2 reviews
0 helpful votes
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July 13th, 2024
Verified purchase

Easy, well priced, and able to collect immediately, friendly helpful staff

Reason I chose this business:

Previous purchases

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Thumbnail of user davida5514
Australia
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

No fuss, easy to shop with, delivery time was as expected... great all round

Reason I chose this business:

Good pricing and service

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Thumbnail of user anthonys3471
Australia
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

Product arrived as per description and very promptly with no issues!

Reason I chose this business:

Competitive pricing and prompt delivery service options

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Thumbnail of user dant1186
California
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Chaotic shop - need to be a computer geek to know what is out there and find what you need.

Reason I chose this business:

A computer geek got me to look at jw

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Thumbnail of user lewisd141
Indonesia
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

I bought a new computer and it arrived very quickly for a good price.

Reason I chose this business:

It was the best available price (it was on sale)

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Thumbnail of user thalissonb
Texas
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Fast shipping, good prices, good options and I could follow the shipment online.

Reason I chose this business:

Pricing and freight options.

Shipping
Thumbnail of user michaelp6681
Australia
1 review
0 helpful votes
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July 12th, 2024
Verified purchase
• Updated review

Great to deal with as always, will be back soon for more.

Cheers

Reason I chose this business:

Have found them to be very helpful

Shipping
Very easy but would be great to be able to hold things...
March 28th, 2024
Verified purchase
• Previous review

Very easy but would be great to be able to hold things in basket while able to add items to checkout

Reason I chose this business:

You have everything

Shipping
Great to deal with cheers 🥂
February 2nd, 2024
Verified site experience
• Previous review
Reason I chose this business:

Good prices

Thumbnail of user eunokl
Australia
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

Helped me to get the laptop I need ASAP and also helped our laboratory how to tackle an issue with a Windows XP computer!

Reason I chose this business:

Because JW computers had the laptop I needed for my work!

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Thumbnail of user lukasr41
Australia
1 review
0 helpful votes
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May 15th, 2024
Verified purchase
• Updated review

At the moment of ordering, the delivery lead time was 1-2 days. However, the next day, it changed to 3-4 days. As a result, the overall delivery time was about 5-6 working days. While I don't mind the waiting, it would be better if the delivery lead time didn't change after the order is placed.

Reason I chose this business:

Experience from the past.

Shipping
Eshop is easy to operate and navigate
January 14th, 2024
Verified purchase
• Previous review

Eshop is easy to operate and navigate. Prices are good.

Reason I chose this business:

I have a good experience with JWC from the past. Price of the product.

Shipping
I have found 4090 laptop with great price
December 4th, 2023
Verified site experience
• Previous review

I have found 4090 laptop with great price. I bought additional SSD for it. Categories could be more detailed. I did not have option to filter SSDs by generation.

Reason I chose this business:

4090 laptop price

Thumbnail of user caitlinh186
Australia
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

It was easy to order, I found exactly what I needed and shipping was fast

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Thumbnail of user michelleg2707
Australia
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Ordered online & delivered promptly! Great service, great price :)

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Thumbnail of user damiens120
Australia
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Staff were helpful when I called and asked about my package!

Reason I chose this business:

Cheapest I came across

Service
Shipping
Thumbnail of user sallys893
Australia
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Arrived safely but did think the delivery time could have been quicker

Reason I chose this business:

The product was exactly what I wanted

Shipping
Thumbnail of user brettc304
Australia
1 review
0 helpful votes
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July 11th, 2024
Verified purchase
• Updated review

Ordering, payment and delivery was easy to arrange. A pleasant experience

Shipping
Site was easy to navigate
May 21st, 2023
Verified site experience
• Previous review
Thumbnail of user lynnec342
Australia
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

Excellent. Both items were in stock and had a quick delivery turn around time.

Reason I chose this business:

Had the items I was searching for.

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Thumbnail of user eduardo6
Australia
1 review
0 helpful votes
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July 11th, 2024
Verified purchase
• Updated review

Great service as usual repeat customer would recommend them

Reason I chose this business:

Repeat customer

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Great people great products returning customer
January 30th, 2024
Verified site experience
• Previous review
Thumbnail of user helenm1787
Australia
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

Found bracket l had been looking ages for to suit above fire place

Reason I chose this business:

Price was good & details on measurements online

Service
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Thumbnail of user conk2
California
1 review
0 helpful votes
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July 8th, 2024
Verified purchase
• Updated review

JW are cool. Great shop to browse and find random bits and pieces.

Shipping
Friendly bunch of guys
December 9th, 2023
Verified purchase
• Previous review

Friendly bunch of guys. Quick service. Shop is cool to browse through.

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Thumbnail of user lettiec6
Australia
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Delivery was incredibly fast - within the same week. Just be sure to purchase travel protection when prompted because my box arrived pretty beat up. Luckily the item inside was fine and functions well :)

Reason I chose this business:

They were the only ones stocking the exact keyboard model I wanted. Now I've verified for myself that they're reputable, I imagine I'll check out their store again in-future. Thank you JWC!

Shipping

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From the business

JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.

Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!

Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.

Company Representative

Thumbnail of user georgew799
George W.
Typically does not respond to reviews

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