• JW Computers

JW Computers

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Overview

JW Computers has a rating of 4.8 stars from 1,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JW Computers most frequently mention fast delivery, customer service, and good price. JW Computers ranks 3rd among Computer sites.

  • Service
    188
  • Value
    12
  • Shipping
    1274
  • Quality
    10

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.6%
Positive
1,023
Neutral
31
Negative
27

Instant Feedback

6,742 reviews

2
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How would you rate JW Computers?
Top Positive Review

“I highly recommend this business."”

Smerble D.
10/2/24

I highly recommend this business." "Their customer service is second to none." "The product quality is consistently outstanding, exceeding my expectations every time." "I was completely impressed with their professionalism and customer service

Top Critical Review

“I ordered on a Friday and it took till the following...”

Simon P.
11/9/24

I ordered on a Friday and it took till the following Friday to be dispatched... Completely insulted by the delay and the way you think my time is worthless? Aust post took two working days to deliver what you took seven days to pack?

Reviews (1,288)

Rating

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Reviews that mention popular keywords

customer service (134) delivery time (57)
Thumbnail of user johnb12926
Australia
1 review
0 helpful votes
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April 30th, 2024
Verified purchase

The process to order was easy, the interface for the website needs to be updated to appeal to more people, it feels basic and bland, other than that the experience for ordering was good, thanks

Reason I chose this business:

The price was reasonable and delivery time was fastest among the other websites i looked at

Shipping
Thumbnail of user clarendoni
Australia
1 review
0 helpful votes
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June 5th, 2024
Verified purchase

Good. Thank you.
No issues with ordering and purchase. Cheap and close by

Reason I chose this business:

Friend and cheap. Browsed online and found they were the cheapest and not far from me.

Shipping
Thumbnail of user eoinr10
Australia
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

Everything seems great and works fine, my CPU or motherboard is busted but thats a manufacturing issue that jw computer is incredibly helpful in solving

I was told where I needed to go to have me issue resolved with getting a repair or replacement and now am just waiting on a response with instructions

Reason I chose this business:

You guys have great prices on great quality products

Service
Shipping
Thumbnail of user noahm411
Australia
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

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Shipping
Thumbnail of user louisw407
Australia
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

Their website makes it easy to compare different products and has all the information needed to make a good decision. Actual delivery times were close to what was promised on the site.

Reason I chose this business:

Purchased from them before

Shipping
Thumbnail of user johnr7298
Australia
1 review
0 helpful votes
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April 5th, 2024
Verified purchase
• Updated review

I highly recommend the store due to its reputation for reliability and the exceptional quality of its products. Having experienced firsthand the reliability of the store's services and the outstanding quality of its merchandise, I am confident in endorsing it to others. From my interactions with the store's staff to the satisfaction derived from the products purchased, every aspect of my experience has been commendable. The store consistently delivers on its promises, providing customers with top-notch products that exceed expectations. Therefore, I wholeheartedly endorse this store to anyone seeking quality products and reliable service

Reason I chose this business:

I highly recommend the store due to its reputation for reliability and the exceptional quality of its products. Having experienced firsthand the reliability of the store's services and the outstanding quality of its merchandise, I am confident in endorsing it to others. From my interactions with the store's staff to the satisfaction derived from the products purchased, every aspect of my experience has been commendable. The store consistently delivers on its promises, providing customers with top-notch products that exceed expectations. Therefore, I wholeheartedly endorse this store to anyone seeking quality products and reliable service

It was really good
March 11th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Because it is a reliable store

Thumbnail of user seans1454
Australia
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

1 week from order to dispatch. No notification re slow dispatch till I called after 7 days to enquire.

Service
Shipping
Thumbnail of user iains34
Australia
1 review
0 helpful votes
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May 15th, 2024
Verified purchase
• Updated review

Easy to find and order product I needed although it is easy to get sidetracked with other products on display

Reason I chose this business:

Previous experience has been good

Shipping
Product arrived in good time and condition and I received...
November 28th, 2023
Verified purchase
• Previous review

Product arrived in good time and condition and I received notifications ahead of the delivery

Reason I chose this business:

Easy to order and check availability on line with potential delivery time indicated.

Shipping
Thumbnail of user ryanp1199
Australia
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

Great had the cheapest price I could find, and was quick and easy

Shipping
Thumbnail of user jog290
Australia
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

Great experience. No problems at all. Very happy with the product.

Shipping
Thumbnail of user mk689
Australia
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

Delivery took 2 weeks but when i purchased said will take 3 days

Shipping
Thumbnail of user farrahg9
Australia
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase
Reason I chose this business:

Price and offered what I wanted where there didn't.

Shipping
Thumbnail of user annr1171
Australia
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

Thank you for your service. I have the Cable and it is working well

Shipping
Thumbnail of user .s1
Australia
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

………………………………………………………………………………………………………………………………..

Service
Shipping
Thumbnail of user sukhikk
Australia
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

Staff experienced and know what they are doing, they explain the difference between each machine.

Reason I chose this business:

Best laptop configuration options and pricing.

Shipping
Thumbnail of user lisaw3666
Australia
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Very impressed with the communication and the speed at which my computer was delivered. As I live in regional NSW I thought I'll be waiting one to 2 weeks for my computer to be delivered. I ordered my computer on Saturday and it was delivered on Tuesday.

Reason I chose this business:

Chose JW Computers as this HP computer had the specifications I was looking for.

Shipping
Thumbnail of user missb118
Australia
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

Was ready to be picked up super fast
Got there pick it up happy as thank you

Reason I chose this business:

Cheaper then all the other shops

Shipping
Thumbnail of user ethank282
Australia
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

Very easy and smooth process, walked in looked around and got the product with ease and swiftness.

Reason I chose this business:

Cheaper prices then competitors as well as a more convenient location for pick up.

Shipping
Thumbnail of user douglasj537
Australia
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

All good so far, love how the laptop looks. Hope it comes as described and on time

Reason I chose this business:

I have bought from them before years ago

Service
Shipping
Thumbnail of user kristinp322
Australia
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

They have good well priced products and know their $#*!

Reason I chose this business:

Always buy from there since buyngbone from them in Baulkham Hills

Shipping
Thumbnail of user courtneyp351
Australia
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

Very happy with the purchase, shipping time and pricing for the product.

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Thumbnail of user markoz20
Australia
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

Overall l am very happy with jw computers even bought a dual monitor stand and l love it so much

Reason I chose this business:

Well known company that sells variety of pc parts

Shipping
Thumbnail of user jos613
Australia
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

Great experience, easy to purchase and friendly website, thanks.

Reason I chose this business:

Availability and price.

Shipping
Thumbnail of user cvv2
Australia
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

I always experience a very good Good Customer service with the team.

Shipping
Thumbnail of user orkhana1
Australia
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

Great service and product! Highly recommended. Thank you for great customer care.

Service
Shipping

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From the business

JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.

Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!

Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.

Company Representative

Thumbnail of user georgew799
George W.
Typically does not respond to reviews

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