• JW Computers

JW Computers

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Overview

JW Computers has a rating of 4.8 stars from 1,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JW Computers most frequently mention fast delivery, customer service, and good price. JW Computers ranks 3rd among Computer sites.

  • Service
    187
  • Value
    12
  • Shipping
    1271
  • Quality
    10

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.6%
Positive
1,021
Neutral
31
Negative
27

Instant Feedback

6,741 reviews

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How would you rate JW Computers?
Top Positive Review

“I highly recommend this business."”

Smerble D.
10/2/24

I highly recommend this business." "Their customer service is second to none." "The product quality is consistently outstanding, exceeding my expectations every time." "I was completely impressed with their professionalism and customer service

Top Critical Review

“I ordered on a Friday and it took till the following...”

Simon P.
11/9/24

I ordered on a Friday and it took till the following Friday to be dispatched... Completely insulted by the delay and the way you think my time is worthless? Aust post took two working days to deliver what you took seven days to pack?

Reviews (1,285)

Rating

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Reviews that mention popular keywords

customer service (134) delivery time (57)
Thumbnail of user trentg63
Australia
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

You offer paypal so why require me to input all my details when 99% of all other online retailers have a paypal express checkout option?
First option should the choice of paypal express, that why i dont have to type: email, address, phone etc.

Reason I chose this business:

Price was good.

Shipping
Thumbnail of user elisabethm192
Australia
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

The overall experience from JW was great but the couriers used was woeful, they just left it at the apartment gates witgout contact when it was supposed to be signed for. I didn't find out until the next day when I received an email from JW that the laptop had been delivered. It was only luck that my parcel was still there.

Very pleasant and efficient

Reason I chose this business:

Great price and variety

Service
Shipping
Thumbnail of user trevora169
Australia
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

Good advice, phone them up to ask which RAMM would be best suited and they provided the id number to put in the order.

Reason I chose this business:

Previous shopping with them

Service
Shipping
Thumbnail of user williamw4791
Australia
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

FANTASTIC in a word, no complaints at all. Polite efficient and they checked arrival of good. Could not have asked for better service

Shipping
Thumbnail of user anak187
Australia
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

Excellent service thank you! Staff at JW Computers, Castle Hill were very professional and helped me find other products within my price range.

Reason I chose this business:

Price and convenience of Castle Hill store being close by.

Shipping
Thumbnail of user dl677
Australia
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

While researching Intel NUC devices, I followed the JW Computers link from Google search results.

The product information on the product page helped me make the decision to purchase.

The sales price for the device was very competitive.

The shipping time was exactly as stated when I purchased and the customer communication systems throughout the purchase, shipping and after-sales period were excellent.

Reason I chose this business:

I chose JW Computers ultimately for the competitive price of the Intel NUC.

My secondary consideration was the store location in Sydney, NSW from which the device was shipped.

Shipping
Thumbnail of user dylanf641
Australia
1 review
0 helpful votes
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October 31st, 2024
Verified purchase

Despite being express post ordered on Monday, package didn't dispatch until Thursday/Friday but it was still quick with shipping

Reason I chose this business:

You are the only group that has the product I needed specifically

Shipping
Thumbnail of user jesses936
Australia
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Very efficient staff with a good sense of humour. Their items are competitively priced, too. I'll almost certainly buy from them again.

Shipping
Thumbnail of user alexandrui11
Australia
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

Pleasant and Well taken care of.I have been buying from JW for years and they never let me down

Reason I chose this business:

Rob and the team at Castle hill, they always takes care of me and my clients.

Shipping
Thumbnail of user stewartr87
Australia
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

I collected the monitor from the Blacktown store and the shop assistant was extremely helpful with my questions

Reason I chose this business:

Great price, excellent service and easy to order

Shipping
Thumbnail of user thomasl2678
Australia
1 review
0 helpful votes
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October 15th, 2024
Verified purchase

Great deal and easy transaction experience, customer service was fantastic and ensured delivery under tight timeframes

Service
Shipping
Thumbnail of user linox2
Australia
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

JW Computers were great, the website is easy to use, lots of emails / communication, order was processed and sent out quickly, card arrived in perfect condition. The only problem I had was with Australia Post; I paid extra for express shipping and the order ended up coming in a bit late.

Reason I chose this business:

Showed up on Google, had a good card at a good price with enough spec details.

Shipping
Thumbnail of user arthurw506
Australia
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

Excellent, fast, efficient etc. PS I hate ISO9001 feedback requests that have to be 50 characters long.

Reason I chose this business:

You had the product available at a reasonable price.

Shipping
Thumbnail of user terryh1657
Australia
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

Did some research, JW had the motherboard that I was looking for and I made the decision to purchase it.

Shipping
Thumbnail of user avrilh25
Australia
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

Quick and easy purchase, however had to wait until business hours to receive the activation code

Shipping
Thumbnail of user joshw617
Australia
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

A pleasant experience shopping with JW. The website was easy to access, the prices and sales were valid, the deliveries have always been reliable and staff are engaging and knowledgeable.

Reason I chose this business:

It's always been my go-to shop for anything related to computers and PC parts, I've always been very satisfied everytime I have shopped there.

Shipping
Thumbnail of user khristopherr2
Australia
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Fantastic and will be ordering again soon. Items were shipped in good condition and arrived great.

Shipping
Thumbnail of user mirao8
Australia
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

The delivery took much longer than expected as in the products being packed and sent out.

Shipping
Thumbnail of user helenm1817
Australia
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

I cannot leave a review yet. Just letting you know that I received the computer ordered

Reason I chose this business:

Price and value for money.

Shipping
Thumbnail of user kevinz782
Australia
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Replies to my email took a while while there was a compatibly issue that was being sorted out. Order dispatched before it was able to be sorted. But everything else was good

Shipping
Thumbnail of user zacharyw480
Australia
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

Easy hassle free purchase. Will shop again as usually have the best prices as well

Shipping
Thumbnail of user jayj1129
Australia
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

Ordered a power supply on sale arrived within a few days no complaints or problems

Shipping
Thumbnail of user philb498
Australia
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

Great to deal with, easy good communication from your company thoroughly happy with the product

Reason I chose this business:

Availability

Shipping
Thumbnail of user johno2736
Australia
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Navigation was easy and details of products on site. Many filters to make searching easy.

Shipping
Thumbnail of user kerryf245
Australia
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

You had the item that I wanted to purchase and the shipping times are acceptable.

Reason I chose this business:

Google search to find the item I wanted.

Shipping

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From the business

JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.

Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!

Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.

Company Representative

Thumbnail of user georgew799
George W.
Typically does not respond to reviews

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