Kaiser Permanente

Kaiser makes many things easy, but it has become either greedy, or unable to hire enough health practitioners to provide timely appointments. Two months is too long to wait. I also had a very weird issue where I booked an appt, but Kaiser called to cancel 2 days prior, due to COVID. Their medical software, or a tech, took my suggested reason for that appointment, and inserted a record with that diagnosis, as if I'd been seen. They even extended the issue to both eyes. I've never seen this Dr in my life. They repeatedly billed me, I told them it never occurred, the doctor said she'd fix it, but billing refused to remove the fake record and sent the bill to collection. After 6 months of my emails, they modified some records to extend the falsehood, making the cancelation phone call a 'telemedicine' call, which it was not. So they stick to a lie rather than admit a mistake, which seems like an unhealthy business culture to me.

My attempts to contact my doctor have failed miserably. Using the online message system is frustrating and terribly flawed. It borders on malpractice.

THESE IDIOTS CANT READ THEIR OWN DOCTORS NOTES!

Called me to give me the results of my 10 year old daughter's skin test! TAKE A LOOK AT THE STUPID MESSAGE!

SHUT DOWN THIS HELL CALLED MEDICAL FACILITY!

I am a Member in San Diego. Kaiser is fine, unless you need something beyond basic primary care. It is nice having lab, pharmacy and X-Ray in the same place but the lack of access to top quality specialists and being stuck with only Kaiser doctors is a huge negative. With other insurance if you don't like a specific office or practice you have the option of choosing somewhere else. With Kaiser, you are stuck with their mediocrity and have no choice.

I was diagnosed with advanced cancer in 2022. Despite me very clearly sharing my concerns that I had cancer (based on knowing my history and my lab results at the time) with both Primary Care and the Urologist, they did nothing. I specifically asked about getting an MRI…nope, Urologist wanted to wait. So, I waited about 4 months then he finally orders the MRI and it comes back with likely advanced cancer. My "Kaiser Experience" continued to deteriorate from there: everything being pushed to email and phone, nurses who don't follow through with what they are asked, zero support for cancer patients, etc. (I've had other people in the area reach out to me who have shared very similar bad experiences with multiple, different Kaiser doctors. My experiences are not unique.). With Kaiser, you absolutely must advocate for yourself and your family because you have to push hard to get timely, quality care. If you think Kaiser is going to watch out for you, you are very mistaken. There are some good doctors but they can be very hard to find.

After multiple bad experiences with different doctors and other staff, I'll never recommend Kaiser Permanente to anyone.

I purchased the Kaiser Gold Health Plan, which is the most expensive, hoping to get good access to care and customer service. The Doctors and Nurses are great, but Kaiser Health Plan has absolutely abysmal customer service. Contacting member services is intentionally convoluted by a complex phone tree with an automated voice system that often hangs up after leaving customers on hold for hours. It is a miserable customer experience that wastes countless hours for patients. Moreover, Kaiser consistently exploits designed loopholes in coverage to prevent from paying bills they rightfully owe. Finally, they demand customers provide their social security number just to speak to a customer service representative. This is a serious, reckless, and gross security breach and a violation of customer privacy. They could validate customer information in many ways - which would be compliant with all regulations, for example birth date. Instead, they exploit customers and their data to their advantage without regard for their customers security or general interests. It is a shame the government continues to pour billions in profit into this company for virtually no value in return, there needs to be competition in the healthcare marketplace so insurance companies can't treat their customers without respect.

I would like to mention an amazing heart-felt LN, L. N Mrs. Sukirti Sharma she is my nutritionist and she is very caring understanding, and full of helpful tips to help me live better. I am thankful for her kind and nurturing deminer, she makes me feel comfortable even when I do not follow all of her suggestions, she continues to make me feel welcomed and will continue to encourage me. If you are looking for an amazing nutritionist Mrs. S, Sharma located in the K. P. in Manassas Virginia is the person to go to.

I've been with Kaiser for almost three decades, everytime I've had a medical issue (3 times), Kaiser has referred or redirected me to a local hospital emergency room, as Kaiser's emergency was understaffed. All appointments I've tried to make typically take months, and when seen, I'm booked out weeks for treatment and told to go to ER if it gets worse. Twice I have gone almost septic or went septic, one was gall bladder ( Kaiser delayed surgery since it was around Christmas) the other diagnosed TMJ but was actually a tooth abscess. I'm hoping I can get out of Kaiser next enrollment, it's really mismanaged and over subscribed.

This is a terrible organization. I took my gf to the ER yesterday and the doctors and nurses didn't have a clue what the other was doing or had done. The nurse didn't even know what she had already done a few minutes before, she brought in the same supplies again, I couldn't believe it. Then, mid sentance, the doctor took a phone call on his mobile and never came back. I'm not a member and my gf is moving to PPO as soon as she can.

It is impossible to get in to any appointment in a reasonable timeframe their mental health care is an absolute joke feeling 1000% more hopeless and suicidal since finding out I'm literally being held medically hostage by them right now $#*! KAISER

Avoid at all costs! I have had a lump in my pelvic area for two months. I have had multiple apts and tests and spent over $400 in copays and tests with no results. They don't care and will put u on a wait for referral forever. Had to wait almost 2
Months to see a Gyno?! Kaisers a joke. Looking to spend over $1000 a month to pay for insurance just to avoid this cult

I was looking for good health insurance for many many years switching from one to another (Aetna, BlueCrossBlueS etc). Once my company started proposing KP insurance, I switched to KP to try it out. Since then I have never regretted my decision. It is the BEST ONE! All doctors are very polite, and all processes and all procedures are very clear and straightforward. All doctors are highly professional and provided the best services.
I highly recommended Kaiser Permanente

My Mom died and several months later after receiving no snail mail, email or phone calls I received a $1000 invoice through a collection agency. I am living at her house and check the mail daily. They swear (lie) saying that they sent multiple letters in the mail. There's no way that many pieces of mail could get lost. My mom was loyal to Kaiser her entire life, even after her husband/my father died there from several medical mistakes. I supported my mom with Kaiser, driving her there multiple times when she had breast cancer at age 84. I'm so disappointed that Kaiser never even tried to reach out by phone or email after all this. As someone with credit scores in the 800+ range and who has never paid a bill late, I'm shocked that this happened. Just as with my father, Kaiser takes no accountability. A simple apology would have made all the difference this time around. I'm just happy they didn't pull something like this when Mom was alive. I was considering trying Kaiser, but no way now. I recommend Sutter as an alternative. I hope this helps someone out there. Peace and love either way. Miss you Mom...

I'm on Medicare. My first year I was on a Kaiser Advantage plan. Costs was pretty good but my experience with GP's and PT's wasn't very good. I decided to change to a different Advantage plan. Unfortunately, they don't accept any other insurance plan, including Medicare, so I lost access to my Kaiser doctor, surgeon, pharmacy and current referrals. Kaiser is a closed system only for those on Medicare that will pay for Kaiser and only Kaiser Adavantage.

If you are older with serious illness go someplace else! My friend had 'blood bleed' on her brain and three days her systolic was 150+ for 2 days and 170+ one day!

ARSINE ECHIGIAN HENRY MD, M.D. Is a worst doctor ever. It's been 7 years, and I've never been able to get help from her when I needed it most. I can't wait to inform other people not to choose this useless insurance or the doctor. I am suffering with KAISER with every single and simple question I have.

Shame on Kaiser.

Kaiser is not 'User Friendly'! If you have an issue you can resolve on your own or by utilizing Web.MD or Mayo Site, that might work for you. LONG wait to even GET an appt. (I called in Aug. Of a past year & earliest available was SEPTEMBER 28th!) Urgent Care is a joke, be prepared for a super long wait! I just stopped going to Kaiser for any reason, treat myself & hope for the best! Even with the Covid scare I did not go & I am in the 'vulnerable' group, Senior citizen. They signed a 'No Bid Contract' with Calif. State (Gavin Newsom) so I can only imagine the enormous increase in patient roles! Before retirement, I worked in Cust. Service at other Insurance companies (2) so I feel mine is a valid opinion based on my professional experience.

Kaiser is thee worst hospital iv ever had the misfortune of being treated by. They could care less. My roommate called 911 a week ago for chest pain and breathing difficulty, and an ambulance came and picked her up. Kaiser sat her in a waiting room for 6 hours. Not once checked up on her. Then told her she had to leave. Years ago, my father had stave 4 cancer. We took him to the er. He had a 104 degree fever. Soaking wet from sweat, hallucinating. They took almost 3 hours to give him something to bring his temperature down well that time he needs to take his pain meds and they've refused to give him his pain meds to the point where he was screaming in pain loud enough to be heard through a closed door. When I heard this I told his doctor I'm going to go home and get his pain meds and bring them here so he can take some. The doctors informed me that if I did that I would be charged with a felony. I look the doctor did the eye and said go for it I have not going to hear my father's scream and Agony because you're too big of a b**** to uphold your Hippocratic Oath. Kaiser is going to burn, I'll bring the marshmallows.

I just got coverage in 1/2019. Met with Primary Dr. told her about the severe burning in throat and ears. Asked for Gastro Dr. Sent to ENT. Had to pay almost $600/CT scan. Acid reflux they say. Still asking for Gastro Dr. 6 mo. Later. I am 64 yrs. Old, thought I paid for April, paid for May-Cancelled. I called immediately once I realized mistake, wanted to pay to date. I technically only owed for May, it was 6/14/19. I was willing to pay for May and June.No... Cancelled. The burning in my throat and ears is beyond horrible. No answers. Still need Gastro Dr. Had to pay what I thought was $525.00 for CT scan, now it's almost $600.00. Cancelled- no ins. Have to wait till open enrollment... They really do not care about patients. I am getting old, never missed a payment. And still have severe burning, and I mean severe burning in my throat and ears. Bad! They treat you soo nice to your face, but I am still suffering. Worst ins. Company and place I ever have been to. They sure did fool me. Very Sad that a company could do this to a person. Horrible

Between the insane frustration with the website/ phone menu, let alone switching doctors every 6 months, due to doctors leaving KP regarding the administrators countermanding their decisions regarding micromanaging costs. The bottoming OVERIDES patients best interests. The delays in critical surgical procedures and the constant pill pushing buy the incompetent doctors that actually stay at KP.

Due to lawsuits by blacks against KP they've gone woke. Their IT team is mostly black and the website crashes constantly. No way to commo with one's doctors.

--------0 stars. We are isolated disabled senior shut-ins with no transportation who rely on ADA Lift cabs to get to appointments. Our cab was 3 hours late for our appointment for covid booster & flu shots, but Safeway took us as walk-ins when we got there. We weren't informed online that Kaiser, for some ungodly reason, refuses to authorize any other entity to administer the $78 flu shots. Even worse, you can't get the flu shots at Kaiser as a walk-in anymore & are only available by appointment at 2 locations, each 30 mi away. So we will have to hazard taking yet another questionably clean cab with a maskless driver, not knowing whether Kaiser will be as accommodating as Safeway if the cab is their usual hours late. Kaiser was paying it's CEO a stunning $29-36M last year, depending on who was reporting it (the amount for this year is nowhere to be found) while we pay an extortionate $250ea/month for substandard services that seem to be reduced almost monthly.

I have had Kaiser for years, and I have had three very negative experiences so far.

First, their phone lines have been consistently terrible. This week, I tried to book a Covid test, and ended up spending literally hours on hold. Usually when I get through to someone, they just send me to another phone number. This is the same kind of thing I expect from ATT, or McDonalds, or any other big, heartless corporation. But I didn't expect it from a healthcare provider. I was wrong.

Second, I had a therapist a Kaiser who was actually detrimental to my mental health. They refused to give me necessary documentation for my university, because they wanted me to quit marijuana. I never even said that my marijuana use was a problem, and it turned out that this therapist had absolutely no right to prevent me from obtaining my own documentation. I promptly fired them, and I am happy I did.

Third, I dropped a metal stool on my toe last year, leading to a fracture. When I went to Kaiser's ER, they put me in a wheelchair with my toe uncovered, bleeding onto the floor. They then proceeded to wheel me around the hospital, dripping blood all over the floors.

I have spent thousands of dollars for these terrible services, which would have been both higher quality, and free, in my native UK. Why even pretend that there is a competitive marketplace in healthcare when big heartless corporations like Kaiser run the whole show?

Members of the Southern California branches of Kaiser Permanente who are not seniors can be vaccinated if they have a medical condition. I have mild asthma, I am under sixty-five, and I received my first Covid-19 vaccination shot at a Kaiser facility almost one week ago. Hooray for KPSOCAL!