KayakReviews 322

I was looking for flights and got the same old "best rates" thing from Kayak. When I went directly to Frontier I found a roundtrip, non-stop flight for the exact same days for less than half of Kayak. Do your research before booking. The same Frontier flight was first leg of their lowest fare, but the return leg was not nonstop, and was much higher with a different carrier. My search was for Tampa, FL to Las Vegas, NV and back, depart Tampa 5/29/22, and, depart Vegas 6/2/22 coming home. Check it for yourself. $275 roundtrip per person at Frontier, over $600 on Kayak.

Beware! They are fraudulent and would try to 'steal' your money if you're not careful. I booked flights around midnight with both BA and Kayak and cancelled both within half an hour. The funds were pending at the time but the next day kayak went ahead to take over £3000 while BA cancelled the pending transaction. Kayak are telling me I need to wait for a refund for 2-3 weeks!

Definitely not giving the best prices... Quite a couple of time a saw way better deals provided by other services. Ended up booking with them

I searched for car rental in reno. Kayak's website provided out of date information which caused me to loose 3 days if my car rental and to rebook another car with much higher rate. My trip was ruined as a result. I wasted stressful hours to resolve this mistake.
Amer

I booked flights for my son to Vegas and for my wife & I to Puerto Vallarta. Both trips had canceled flights and we didn't get any kind of refund. This is the first time I had ever booked with Kayak and it will be the last! Buyer BEWARE!

Bad experience. Pickup time was 6 PM. Enterprise was closed at 6 PM when I arrived. I had to go all the way to the airport and get a different rental car from a different Enterprise store.

My husband and I previously have used Kayak with much success, but COVID-19 and resulting flight changes has made using Four party websites difficult to navigate with limited available staff and customer service. This causes undue stress on both ends. We recently purchased tickets to Peru via Kayak & Chatdeal. LATAM had to change the flight times, resulting in an involuntary change and an arrival change to a day later. Because we are going through Chatdeal via Kayak, we have to get the refund through Chatdeal. When we first reached out to them, customer service was spotty. We had to call, message, and email in order to get an adequate response. I am usually very understanding since staffing and pressures from the pandemic have really placed stress on all of us. But when it comes to $1500, I am a little less willing to compromise especially when LATAM is allowing a full refund d/t the flight change. Since we reached out many times over the last 48h, Chatdeal's customer service has been better. And they are trying to work on getting us the full refund. My husband and I will be choosing to go directly through the airline from now on because of this experience even if we have to pay more for our tickets. Our recommendation is to use Kayak to find the best available flights/rentals and then go directly through the company to involve as few people as possible. Yesterday, I gave Kayak a two star review, but the service has gotten better, plus I have had more sleep since I am coming off of night shifts.

Update: Chatdeal was able to work with us to get our full refund with the $50 processing fee waived. I still maintain my review, but their customer service was much improved over the course of our interaction.

If you need to change or cancel your ticket through Kayak you will have hard time and lose money in any way. They keep saying " it's the policy sir" for everything they charge. When trying to cancel the ticket your ticket exchange charges are not included. Not a good experience at all. I don't recommend this website at all!

My Ethiopian flight was cancelled without Kayak informing me. I found out through my sister who picked the same flight via Expedia. When i informed Kayak, they failed to put me on another flight…stating they are waiting to hear back from Ethiopia airlines. After receiving no response for 2 weeks, I asked Kayak for a refund. And again, no response. Thus, I had to call my credit card company to dispute the transaction. Thank you chase for being understanding. However, I DO NOT recommend flying with Ethiopian airlines or booking through Kayak. Terrible customer service especially when it entails refunding people their money.

Kayak.com is great for researching your options. When it comes to buying tickets for them - my recommendation is go directly with the airlines. Kayak works through chatdeal.com to process all ticket purchases. If anything goes wrong, you will not be taken care of. Period. You can keep chatting over internet. The concerned department cannot handle it, will not return calls. I have been waiting 4 days now. Airline will refuse to help because you did not buy it from them. Buy the tickets from them on your peril.

One of the worst website/app I could say to book flights internationally. I had worst experience with the customer care executives. Never book your tickets via Kayak, better go for other options.

Hi All,

Frawd Company. Worst experience ever of my life. I wanted to let you know that I booked a flight through KAYAK agency from Chicago to India. Upon cancellation of the flight, KAYAK was supposed to refund my amount which 789$ after deducting 75USD from actual prize. But, they are just neglecting the process and unresponsive while answering to this thing, either customer care or exchange department don't pick call or they say some random $#*!ty reason to not to refund. Checked with Air India airline with refund policy, and upon checking air India is refunding the required amount but KAYAK company do not. Please do not do any booking through this site ever. And if they say credit is given for your booking and you can re-book with the same airline, do not trust them thay increase charges accordingly which is 5 times higher then the actual flight rate. For me they said 1800$ one way from Chicago to India. I want me money back within next 5 days and I am going to escalate this message to all over social media right away and let everyone know about this frawd. Please do not book anything either flight, nor hotel nor rental car as well. I would rate them 0 if I could. Agree on all other reviewers comments as well that this KAYAK agency is big frawd.
Big Mistake. ALERT!

I was NEVER notified of travel date changes. I made this discovery by chance because I happened to call the airline. SAS Airlines could not help me because KAYAK booked the travel. They further informed me it was KAYAK's responsibility to notify me of changes. Trying to get through to KAYAK took hours both in the U.S. and long distance from the Faroe Islands and no remedy was provided. Rather than cut my trip short I canceled tickets. Since returning home in early July, I've been on hold for hours trying to get my refund. Agent Vicky G. Continues to say the refund was successful and it's my bank's responsibility to find it, however she claims there are not routing details or a confirmation. My bank NEVER received the refund, there is nothing for them to track. Other agents confirmed their inability to communicate with accounting other than sending unanswered emails and they can't give me the accounting # or a supervisor! With one exception I have NEVER received a call back, despite being told I would. Customer service has been outsourced and they operate off a circuitous script that gets you NOWHERE. My belief is that KAYAK has no intention of refunding me my $1242. 11.

Dear KAYAK, your stupidity and inability are frightening. After booking a flight on your website on the 13/08. From TLV to Heraklion to Marseille. I arrived at the airport (3hours in advance), today 3.09, and what do I realize?, that you canceled my flight. Not even a $#*!ing. Email to inform me that my first flight was cancel, not a $#*!ing message or phone call. Of course I had to call, and wait for more than 30 minutes that someone at KAYAK pick up the phone. I asked you for a new flight and you wanted me to pay more than 200 euros You are $#*!ing crazy. The only solution you provide me it s an hotel in the middle of nowhere. Because of you I lost my reservation at Marseille. I m gonna make you pay every expense I had because of you ( taxis, food, hotel). If I don't have the full refund of all my tickets under 14 days and all the expense, I'm sueing you. Of course this message will be on all social media. You can trust me to do it right away.

Their customer service is a joke. This guy Leo sent me an email on Sunday to ask for confirmation another flight since my original one got cancelled. I replied but never be able to reach them successfully for 2 days. Then the 3rd day I could but It was too late, the alternative flight for the cancelled one is no longer there. This agent Ingrid said It takes her up to 48 hours to find alternative for me. I could google in 5 mins I wonder why 48 hours... I called again the next day, this time Kai seems to be more helpful a little bit since He could find other options in 30 mins. But they are all too expensive. Then I asked for refund but They keep sending me to different people. One person even asked me to wait and then hang up on me. "NEVER EVER USE KAYAK"

Recently Japan closed to all non citizen travel. Many were affected. I was one. I had booked through kayak for me and my entire party, Multiple bookings and multiple groups going round trip from the USA to Tokyo and back. When Japan closed I tried to cancel the tickets and was told Kayak doesnt do that I need to contact my agent. I then contacts Japan Airlines. They as well told me to seek the refund through my agent. What Agent? I asked and was told it was from a company in San Francisco. I looked up this company to never find it. I looked at the billing on my credit card it read Japan airlines. So again I went back to Japan Airlines for help as Kayak has no phones or email. They said they had a name which i knew didnt exist as I couldnt find it and a phone number. I called the phone number and got Ovago.Com another travel site. I contacted them and they wanted my account number and booking number. I am still waiting for there reply. WHY doesnt Kayak at lease list on its sales receipts whom you have purchased the tickets from? All i can figure out is someone is making huge kickbacks as I went to kayak bought through them but it was really from a fake company in San Francisco who then auto buys the tickets through a separate web site and so you cant get ahold of the agent and you cant contact the web site because its not your account... NEVER BUY THROUGH KAYAK.COM

I booked a flight on their site for Frontier flight from Phoenix to LAX for my favorite cousin funeral next morning leave Phoenix@6:23pm I arrive at gate at 6:20 attendant tells me flight left 10 min ago. No other flights out of there from any other airlines. I never received and email ticket phone confirmation nothing just screenshot my info after I entered my card info to pay for flight. So call customer service after probing extremely rude frontier worker that didn't want to give me frontier customer service number. She was telling me to "Google it"... all in front of everyone. So I said wow ok I know I can google anything but your an employee just thought would ask. Anyways called customer service after all that it's a holiday Juneteenth I guess so nobody working. Now again I never got an email or phone confirmation still. Call customer service next morning to explain to them I'm also not usually a flyer so don't know gotta get there way earlier. Again never got an email nothing. Call customer service next morning they say I can't get a refund my "Ticket has lost its value. Sorry ". So I'm like ok. I can't can't get anything a credit for future flight nothing? They tell me no. Sorry after being hung up on and waiting on their oversees customer service that could care less about any Americans problem or any lost loved ones funeral for that matter. This company is a nightmare! Would never book thru them again... spend your hard earned money on business that appreciate you as a customer and preferably American based customer service definitely matters Be nice to speak with someone who would actually understand me!