• Reservation Counter

Reservation Counter

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Overview

Reservation Counter has a rating of 4.4 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.

  • Quality
    2692

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 90.7%
Positive
3,502
Neutral
155
Negative
206

Instant Feedback

47,742 reviews

26
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How would you rate Reservation Counter?
Top Positive Review

“Easy to book a room.”

merla.pharoah Q.
9/20/24

Better than Expedia. Expedia's operators totally ignored my statement about being hearing impaired. I could not catch all she was saying. Then I got an email telling me my room was going to be $574 for one night in Saranac Lake.

Top Critical Review

“Avoid this site!”

Dale G.
9/19/24

Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!

Reviews (4,325)

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Reviews that mention popular keywords

reservation counter (336) reservation process (502) credit card (212) booking process (204) customer service (214) web site (286) booking experience (144) hotel room (86)
Thumbnail of user merlapharoahq
New York
2 reviews
0 helpful votes
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September 20th, 2024
Verified purchase

Better than Expedia. Expedia's operators totally ignored my statement about being hearing impaired. I could not catch all she was saying. Then I got an email telling me my room was going to be $574 for one night in Saranac Lake.

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!

Thumbnail of user rogerc1107
New York
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

We are planning to attend a wedding party on 11/2. Atlanta is new to us, so we are staying here based on family recommendation. The only questions I have is with being offered a discount for AARP new membership but nothing about existing members, little information about tourist destinations and any issues with early check-in as our flight arrives early.

Reason I chose this business:

It was available for the hotel we selected.

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to review us and provide feedback, Roger. Your insights are incredibly valuable and greatly appreciated. Some hotel reservations have discounted rates for AARP members. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available. If you would like an early check-in, please feel free to contact us at support@reservationcounter.com with your request. You also may contact the hotel directly.

Thumbnail of user haroldh1247
Iowa
1 review
0 helpful votes
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November 4th, 2024
Verified purchase

I found the site itself easy to use, but I realized after completing the online reservation and later reviewing my confirmation that I must have failed to click on the buttons for veteran and senior discounts. Not sure if it is too late to correct that after confirming the reservation.

Reason I chose this business:

I tried to use the Wyndam Rewards site to see if I had enough points but had trouble navigating the site and gave up.

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Harold. Some hotel reservations have discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available. You may want to speak with the hotel staff about your member number when you check-in. Our company is not involved with hotel reward programs. You may also contact our escalations team at support@reservationcounter.com for assistance.

Thumbnail of user darrela27
Idaho
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

Our reservations at Eagle's Nest Motel in Priest River, ID were completed very promptly and with much satisfaction. We are retired in our 80's and greatly appreciate these accommodation arrangements and confirmations. Our trip is to honor my Uncle who is celebrating his 99th birthday this weekend. Thanks, Darrel & Lois Anderson

Reason I chose this business:

We chose Reservationcounter.com because they appeared to be the choice that appeared with Eagles Nest Motel when we first decided to stay locally at Priest River. Thank you for your great help with accommodating our requests.

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for choosing to book with us, Darrel. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!

Thumbnail of user lowellg24
Colorado
3 reviews
1 helpful vote
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October 13th, 2024
Verified purchase

I wasn't aware of your reservation service and I was lucky enough to come across it, and on a whim, entered my information to compare prices for an existing reservation I had made earlier today. Reservation counter saved me $110 over Hotels.com for a two-night stay.

Reason I chose this business:

You beat hotels.com price by $100 for a two night stay.

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to leave us a review, Lowell! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!

Thumbnail of user sonyag171
Pennsylvania
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

My husband went on to the hotel website to look at the room while I had booking in progress, and the hotel website informed him that there were no rooms available, as I had started the booking process. What a nice feature, to have a hold on the room so that you don't get to check out only to find that someone has swooped in and booked the room out from under you

Reason I chose this business:

Default booking method for Nittany Lion Inn

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to leave us a review, Sonya. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!

Thumbnail of user paulh4000
South Carolina
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

I booked the reservation and then tried to call the hotel for more information regarding transportation to/from the airport and to/from the port. I got 3 different phone numbers from the website listings. When I called they told me that the number was for reservations only and I should call the hotel directly. BUT there was no number for the hotel! I am still trying to contact the hotel.

Reason I chose this business:

That was the only choice I had if I wanted to go directly through the hotel.

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review and sharing your experience, Paul. We apologize you had trouble getting the information you needed. I will follow up with you in a private message. If helpful, please feel free to contact the escalations team at support@reservationcounter.com.
--Rachael, Review Manager

Thumbnail of user seant632
California
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

Please tell us about your overall experience with Reservation Counter:

Note - This feedback will be published on Reservation Counter's Sitejabber review page to help future customers make better decisions. Please be respectful and follow the review guidelines.

Reason I chose this business:

My first time!

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for leaving a 5-star rating, Sean! We look forward to your next booking with us!

Thumbnail of user mylest22
Texas
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

I was very satisfied with my booking experience with Reservation Counter. Simple and straightforward, I navigated through easily and completed the booking in just a few minutes. And equally as important, I got a great rate. Count me as a satisfied customer.

Reason I chose this business:

Found it as I was looking to book a hotel in Las Vegas. Glad I did.

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to leave us a review, Myles! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!

Thumbnail of user jilld610
Florida
1 review
1 helpful vote
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September 4th, 2024
Verified purchase

In searching for a room for a weekend a year away, we were able to find what felt like a needle in a haystack. Once we made it to their site, we found a room, booked it and that was it!
Easy to get around on the site.

Reason I chose this business:

We needed a room and it was available.

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to leave us a review, Jill. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!

Thumbnail of user maxinel66
Kentucky
2 reviews
0 helpful votes
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August 16th, 2024
Verified purchase

I booked with ease and y'all were very quick on sending the confirmation which was good 👍 because when I had previously booked with some one else, I never received a confirmation, and when I called to make sure that I had a reservation I was told they didn't see anything, it caused me to have 2 reservations. I appreciate the quickness! Thank you!

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

You're welcome, Maxine. Thank you for leaving us a review! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!

Thumbnail of user tobyj84
Florida
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Thank you. I already did this rating on the site. You asked me to click on the options if I received, didnt receive a confirmation email. Not wanting to be rude I clicked on the option that I received my email. I dont mind rating as feedback but too much gets people annoyed.

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to review us and provide feedback, Toby. Your insights are incredibly valuable and greatly appreciated.

Thumbnail of user margareto1091
Texas
1 review
0 helpful votes
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August 5th, 2024
Verified purchase
• Updated review

I left a negative review on a hotel booking we made. Essentially I was disappointed about the discrepancy between the displayed price and the amount that ultimately landed on our credit card. This morning I replicated the purchase that my spouse made and in fact noted that the total with all fees could be seen before making the final purchase selection. I was comparing the room price that my spouse thought they were paying with the amount that hit our credit card. The local fees were quite high, and they selected an upgraded room. I making this post to correct my error and also state that I was pleased that Reservation Counter reached out after I made the post. They are as good as any of the other integrators out there.

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to share your review with us, Margaret. We always strive to consistently deliver outstanding service and support to all our customers, and it's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.

Price charged on our card was higher than the web page showed
August 3rd, 2024
Verified purchase
• Previous review

We wound up paying $1335 give or take for eight nights as seen on our Visa card web page. The booking web page showed a substantially lower number. This hotel is in Canada and the web page did not stipulate whether the booking was in Canadian or American funds. We assumed the displayed figure was in US funds. Did the payment cross over with the number in Canadian?
And, I noted that I was also charged a service fee close to $17. In future I will book directly through the hotel.

Reason I chose this business:

It was convenient. I foolishly thought the pricing would be reasonably accurate.

* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user frankp1673
Arizona
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

After looking at several Hotels on line, I decided on Doubletree by Hilton. I knew that after driving into Philadelphia that day and having an early morning flight the next day I wanted a good hotel with food and a sports bar. I knew the AZ Cardinals were playing Monday Night Football and being from AZ I had to watch the game.

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for choosing to book with us, Frank. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!

Thumbnail of user amberc1041
Texas
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

It is easy and convenient to stay here, as it is close to the airport and there is a free shuttle to the airport that runs every 30 minutes. The hotel is clean and the employees are so helpful and very nice. It has a nice restaurant and bar. Also, on most floors you can view planes taking off all day long, rather from your room or the elevator bay. Overall, a must stay. We will be back every year.

Reason I chose this business:

Once again, we are going on a trip flying out of IAH and there is no better, more convenient place to stay than the Sheraton North Houston!

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Amber. We truly appreciate your business and are grateful that you decided to book with us.

Thumbnail of user wandal515
Texas
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

I had to book a room very quickly. The booking process was easy, efficient, and best of all quick. I was able to book while on a zoom call. I received my confirmation as soon as I was done booking. I am very pleased with the process and availability.

Reason I chose this business:

Family event that came up very quickly.

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Wanda. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!

Thumbnail of user tammyw1036
Canada
1 review
1 helpful vote
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July 27th, 2024
Verified purchase

Booking online was fast and so easy. Anyone can book with ease. It took me three minutes or less to do my reservation and get a confirmation email back. Hotel is worth the stay. Swimming pool. Clean rooms and fantastic staff.

Reason I chose this business:

We always stay in this Holiday Inn once or twice a year and love it. The staff from the front counter to the maid service is extraordinary and always so helpful. Breakfast is always amazing in their restaurant. Always so clean throughout this hotel.

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to leave us a review, Tammy. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!

Thumbnail of user nila.1
Montana
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

My daughter is having major surgery and I wanted to be fairly close to the hospital so that I could go back and forth with little problem. This motel fit the bill!

Reason I chose this business:

Ease of getting a reservation

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to leave us a review, Nila. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!

Thumbnail of user mikez1034
Indiana
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase

Simple and fast! Was pleasantly surprised at how easy it was. The only thing I didn't have the option to do was to enter an AARP number for a discount.

Reason I chose this business:

Close to airport

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to leave us a review, Mike! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. Some hotel reservations have discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available. We look forward to your next booking!

Thumbnail of user omarb239
Texas
1 review
0 helpful votes
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October 21st, 2024
Verified purchase
• Updated review

Very simple process, you just choose the days, choose your room, pay and you're set. You even get the choice to break the payments with Affirm which is awesome.

Reason I chose this business:

I’ve used it before and has become my way to reserve.

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to leave us a review, Omar. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!

Easy to use and very user friendly
July 28th, 2024
Verified purchase
• Previous review

Very simple to make reservation, very friendly for non techie person. Reservation information went out quickly to email and text.

Reason I chose this business:

Recommended by a friend that used it before

Thumbnail of user andresc135
Illinois
2 reviews
0 helpful votes
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August 3rd, 2024
Verified purchase

Easy access to booking site. Quick and simple. Wish the "type" of room would transfer/show itself during the review process. Example - King Corner was selected... when going to next step of confirming - site does not indicate the specific room... and if it did, it was not easily discernable.

Reason I chose this business:

Business trip... was the site that came up when accessing this particular hotel.

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to share your feedback regarding the booking process, Andres. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!

Thumbnail of user leew1018
Kansas
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

Very easy to navigate thru the site. The site had all the answers to any questions I had. Going for our anniversary. I'm sure it will be a great experience.

Reason I chose this business:

Anniversary

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to leave us a review, Lee. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!

Thumbnail of user richardf2719
New Mexico
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

We have had good times in are hotel stays at your company in are travels over the years that we were in are traveling the rooms are great and very clean and the hospitality were so positive. Thanks for being there in are travel.

Reason I chose this business:

We like your hotel in are travel in that direction.

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for choosing to book with us, Richard. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!

Thumbnail of user davidm11570
New Hampshire
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

I would have liked better photographs of the rooms, especially the bath area. While I was looking, the room I was just about to book suddenly became sold out, and surprisingly a duplicate, more expensive room, became available. I'm not sure how a king room and a king room can be that much different. You should honor the lower price for me.

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review and feedback, David. To provide our customers accurate pricing we request that hotels send us current pricing for their rooms at regular intervals. Occasionally, due to the dynamic nature of hotel room rates, the lower rates may sell out quicker on occasion. We wish the price had not gone up in your case, but we can assure you that you received the very best rate we had available at the time you booked. We apologize for the inconvenience this may have caused.

Thumbnail of user rondas180
Missouri
1 review
0 helpful votes
  • Send Message
August 1st, 2024
Verified purchase

I was sent a link to reserve a room with parking added. It took me to the Safari platform and it would NOT let me make a reservation with parking. I had to use Google Chrome and I could not find a link to add the parking into my reservation! I will have to call to see if I can add the parking to my reservation. Not very accommodating! Very frustrating!

Reason I chose this business:

It was recommended to me.

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review and sharing your experience, Ronda. We're sorry you had some trouble with our reservation process. We appreciate your feedback. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.

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From the business

We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.

Company Representative

Thumbnail of user rachaelf70
Rachael F.
Typically responds within 3 days

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