Kenya Commercial Bank

They have the worst customer care of any institution in the republic. Woo unto you if u make a slight innocent mistake. Write, email, socila media etc you will be doomed... no response and if there will be they will never use email officially. I think they try and capitalize and make money from client mistakes instead of helping... avoid if you can otherwise never say u dint know. By all means Keep off their mpesa tills

This is East Africa's leading bank in terms of assets, and for a good reason. KCB is one of the most trusted names in banking. The customer care team is the best in the financial services sector in Kenya, and they offer best returns for savings.
They also have some really good financial products and investment vehicles

I called KCB customer care by the name Cynthia and she hunged up my call without telling me if we have different codes when it comes to Money transfers kindly please advise her not to do that to anyone else

Very unprofessional staff at Kimathi Street branch (tellers).I attempted to carry out a transaction, but was met with a frustrating runaround that ultimately led me to opt for another bank.

The bank has excellent banking products covering a wide range of clientele and is located throughout Kenya with oversees subsidies to ensure its customers are always well served.