• KEH

KEH

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Overview

KEH has a rating of 4.5 stars from 21,874 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KEH most frequently mention excellent condition, customer service, and fast delivery. KEH ranks 1st among Camera sites.

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Positive reviews (last 12 months): 94.6%
Positive
1,336
Neutral
35
Negative
42
132
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How would you rate KEH?
Top Positive Review

“Won me over in the second half”

Ezekiel J.
9/1/24

Nathan single handedly helped me through getting my camera gear after their security denied my payment for basically no reason "email not used with a vendor". My email is linked to my bank and has been used for every vendor purchase I've basically made to the card including Amazon and more. Well my payment got denied so I had to wait 2-5 days for a refund to make the purchase with PayPal and Nathan helped me to hold the purchase cart and change the order while not having to remake it so I can get my stuff. Got my package in 3 days after the PayPal went through. Thanks a ton!

Top Critical Review

“Poor packaging”

Hans B.
8/7/24

User's manual (that came with the camera) was severely mangled due to size of shipping box being too small. The item (rated Ex) was crammed into the box, resulting in folds/creases. It required my time and effort to make it presentable/usable.

Reviews (21,874)

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Reviews that mention popular keywords

camera equipment (316) camera gear (318) customer service (1108) rating system (374) lens works (47)
Thumbnail of user jorger711
Maine
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

The camera arrived in excellent condition. Thanks!

Thumbnail of user markg3978
Texas
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

Item was received in excellent condition, as described.

Thumbnail of user caitling124
Arizona
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

Bought in lowest condition, but equipment still feels brand new! Such an easy process, very happy.

Thumbnail of user keithl905
Maryland
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

Good quality, works great. Delivery was fast as well.

Thumbnail of user davidv2418
California
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

Got my camera just in time to test it out at an air show. Product quality was great, no issues.

Thumbnail of user mattd758
Pennsylvania
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

The camera was really nice and excellent condition as stated. It came quickly and was packaged very very well with lots of bubble wrap. So they took great care in the shipping. I am pleased

Thumbnail of user jenniferm6174
Oregon
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

My lenses arrived fast, in better than expected condition, and packed very carefully.

Thumbnail of user janettem135
California
1 review
0 helpful votes
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June 8th, 2024
Verified purchase

Items came in a box fully wrapped in bubble wrap. I had to dust items off but nothing major. Items work great so far!

Thumbnail of user cocoh12
Georgia
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

Loved visiting in person as well as shopping online - great products & value!

Thumbnail of user bretth479
Georgia
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

Came quickly. Everything worked and condition exceeded expectation. Has me really reconsidering buying more used gear and equipment

Thumbnail of user gregoryc1359
Canada
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

Delivered in working order and in the condition described

Thumbnail of user sarahc3016
Illinois
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

Pleased with the quick service and product quality. An easy experience.

Thumbnail of user christopherc3324
North Carolina
1 review
0 helpful votes
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May 1st, 2024
Verified purchase

The ordering process was fine, the delivery, anything but. I paid for two day shipping and chose the option of having the package delivered to a nearby FedEx pick-up location to avoid the potential of porch piracy. I received no confirmation the the package's delivery from either KEH or FedEx. A week later, I called KEH and a really friendly and helpful representative let me know that the package had reached its destination. I went to the FedEx Office and was asked for the FedEX tracking number which KEH did not provide. After convincing the FedEx employee that he could look up the package by my name and check my identification, I finally received the camera 8 days after it was delivered without notice to the pickup location. Then, to top it all off, the condition of the camera was definitely not "Excellent". The Leica M2's framelines are severely cracked and the top of the camera is scratched well beyond what anyone would describe as excellent. Pretty disappointing experience so far.

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Thumbnail of user tanyam666
Bahamas
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

My camera is in excellent condition. I will absolutely buy more gear from KEH in the future.

Thumbnail of user wilp18
New York
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

Arrived on time and as expected! Lens was packaged securely and functioning to my expectations.

Thumbnail of user aland818
Utah
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

The new battery has made an amazing difference. The 20 year old Canon PowerShot camera is like new again!

Thumbnail of user nates213
California
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

Included everything the listing said it did, shipped fast and the camera works great!

Thumbnail of user breev12
Colorado
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

Came exactly in the condition they said it was in!

Thumbnail of user kennethc1515
California
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

I've heard wonderful reviews of KEH on my search for quality equipment. I ordered my camera from a different vender but I bought my lens from KEH. Not only did the lens arrive early but the condition it was in blew me away. For a 36 year old lens to look like it was fresh out of the box was incredible. I'm thoroughly impressed by the quality of my purchase. I've tested it out in various situations so far and it has yet to fail me. I know I'll be coming back to KEH for my next lens purchase.

Thumbnail of user karenm6025
Louisiana
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

Exactly as described. Autofocus and zoom work perfectly. I will definitely order from KEH again.

Thumbnail of user di206
Hawaii
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

Fast shipping and secure packaging. Prices are competitive. Wish coupon codes would work for all items and conditions. Another thing that would help is that free shipping should apply to Hawaii as well.

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Quality
Thumbnail of user maxd249
Tennessee
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

Lens was in excellent condition and works great. Great price and prompt delivery thank you.

Thumbnail of user greatf30
New York
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

Got my item very quickly and it is in great condition. Very professionally packaged.

Thumbnail of user deannaf183
California
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

Exactly as described in terms of wear & tear. Works perfectly with a few scratches. Hopefully the film processes well!

Thumbnail of user sandraw2558
California
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

The camera looks as if it is in great condition. I haven't made time to try it yet.

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Buy & sell used photography equipment at KEH Camera online store. Save up to 40% of retail and get a 180-days warranty! Financing options available.

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