• KEH

KEH

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Overview

KEH has a rating of 4.5 stars from 21,874 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KEH most frequently mention excellent condition, customer service, and fast delivery. KEH ranks 1st among Camera sites.

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Positive reviews (last 12 months): 94.6%
Positive
1,342
Neutral
35
Negative
42
132
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How would you rate KEH?
Top Positive Review

“Won me over in the second half”

Ezekiel J.
9/1/24

Nathan single handedly helped me through getting my camera gear after their security denied my payment for basically no reason "email not used with a vendor". My email is linked to my bank and has been used for every vendor purchase I've basically made to the card including Amazon and more. Well my payment got denied so I had to wait 2-5 days for a refund to make the purchase with PayPal and Nathan helped me to hold the purchase cart and change the order while not having to remake it so I can get my stuff. Got my package in 3 days after the PayPal went through. Thanks a ton!

Top Critical Review

“Poor packaging”

Hans B.
8/7/24

User's manual (that came with the camera) was severely mangled due to size of shipping box being too small. The item (rated Ex) was crammed into the box, resulting in folds/creases. It required my time and effort to make it presentable/usable.

Reviews (21,874)

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Reviews that mention popular keywords

camera equipment (316) camera gear (318) customer service (1108) rating system (374) lens works (47)
Thumbnail of user tonyn752
New Jersey
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

I was very pleasantly surprised. The lenses were exactly as described from website. In addition, the level of detail when packing was incredible. I will definitely be a repeat customer!

Thumbnail of user kens1315
Ohio
1 review
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August 28th, 2024
Verified purchase

The process was simple and worked well. The lens condition is as advertised. I'm looking forward to using the Rokinon SP 14mm f/2.4 lens on the Milky Way this fall when I am in Utah.

Thumbnail of user chuckf302
Washington
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Fast delivery wherever my location is as I travel as a wildlife photographer, I can always count on getting new or replacement equipment as needed for my photography.

Thumbnail of user marcelos79
New Jersey
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

Let's get the bad out of the way first... KEH's customer service is slow to respond. However, once they do, they are very helpful and they understand the issue, and try to resolve it.

I got my new 6D Mark 2 and am very happy with it. The condition is truly what they advertised: like new minus or something like that. It looks new, feels new, it's great.

Thumbnail of user miket2217
New York
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

I ordered a flash and initially they sent the incorrect one. I called customer service and they told me to keep the one I had and sent me the new one free of charge. Perfect customer service!

Thumbnail of user rogerb1380
Trinidad and Tobago
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

Item arrived in a prompt manner and was in good condition.
Only issue is that the charger was not an original Nikon and
The camera did not come with the eyecup both of which I would have paid for had I known.

Other that this I am pleased with KEH.

Thumbnail of user jasond1896
Texas
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

Obsessed with my camera and purchasing through KEH. The only issue I have is the camera came wrapped in 1-2 layers of thin bubble wrap that was rolling around in an oversized box. The camera was not hardly protected and I'm shocked it arrived without damage. For the expense of these cameras and gear far better packaging is necessary.

Thumbnail of user donnk19
Louisiana
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

All items I purchased were accurately described and rated. Shipping was quick and packing was excellent to ensure all items made it here safely. I will never hesitate to buy from them.

Thumbnail of user damiana64
Missouri
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

I know with KEH I am getting a product that has been inspected and I find their ratings of the condition of the items I've purchased to be accurate. What I liked most is that I left it in my cart for a week, contemplating my purchase and I didn't get flooded with emails wanting me to finish my purchase.

Thumbnail of user cassidyl47
New York
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

Website was easy to navigate, a good variety of options and great pricing compared to some other merchants. Camera arrived before the expected delivery date and was well packaged. Camera had some damage in it not disclosed on the website, it does not affect the functionality so will keep products.

Thumbnail of user paulg3092
Washington
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

Got what I needed and for fair price. I recently on another order got wrong item. And for first time in dozens of purchases got to see first hand just how great KEH customer service is. And great experience. Got correct item shipped out right away and very happy.

Thumbnail of user jessicad2233
Massachusetts
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

It's always nerve-wracking ordering used gear online and this was my first purchase! Shipping was super fast, and items fit the description of their condition. Used 1 of the 2 lenses I purchased the next day for a session and it was great! No issues whatsoever!

Thumbnail of user mikef2120
New Jersey
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

The quality of the camera I received was absolutely incredible.
I am a huge fan of their service.
My only issue = they use FedEx, which is HORRIBLE with delivery.
FedEx lied about the delivery date, I wasted an entire day at home, and had to spend the next day waiting as well without a delivery window.
Ditch FedEx please.

Thumbnail of user mychaell
California
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

Seamless, I am happy to receive the camera as ordered. Camera works great, packaging was adequate, box arrived without any outward appearance of damage.

Thumbnail of user alisanders
Canada
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

I bought an a99v for what I thought was 822CAD + fees/taxes, it was actually 822USD (or 1153CAD) + 160CAD in further charges from customs.

Other than this though, it was a very good experience, fast shipping, good customer service, and a good quality product. Clean sensor, decent batt. Life, good quality photos.

Thumbnail of user davidh10359
New Jersey
1 review
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July 12th, 2024
Verified purchase

Picked up a used Canon 5D and discovered that I didn't have any vintage glass to fit it. Ugh... lol! So I came to good old KEH and, voila! Found the RIGHT fit and bought two Canon lenses for a great price! What more could you ask for?

Thumbnail of user raulp190
California
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

Item was packaged nicely and looked in excellent condition except for a small piece that was broken. Did not hinder use of the camera and was not an essential piece.

Thumbnail of user setha136
Colorado
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

My first time ordering from KEH. Once I figured out the grading it was easy to choose what I wanted. Items came well packaged and work great.

Thumbnail of user heatherw1642
Maine
2 reviews
0 helpful votes
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July 9th, 2024
Verified purchase

Super happy with my camera! There was some drama with the delivery, so I wish they would choose a new courier over FedEx, but it did eventually get to me. My charger appears to be nonfunctional, but I trust that customer service will make it right. Overall very happy with the quality of what I ordered!

Thumbnail of user montryc
Arizona
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

Fast Reliable shipping. Products i get from KEH are always perfect. Couldn't be happier with my purchase. The source for all of my photographic needs.

Thumbnail of user johnj4410
Texas
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

Received the D850 promptly and condition was as-advertised. D7200 and D90 sent to KEH for sale separately, but no acknowledgement or payment received.

Thumbnail of user patrickg1309
Texas
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

I was in the market for a wide angle 4x5 lens. I looked to KEH because I find the rating system to be the most reliable available. You can always find a cheaper option for used equipment but the condition of the item is a real gamble. KEH gives me the certainty I need when spending money on used expensive items. Again it did not disappoint as the lens came and matched the condition rating. I took the lens out to the field over the weekend and fired off a couple of shots and it performed perfectly. I am happy with the purchase and happy with the KEH experience.

Thumbnail of user charliec419
New Mexico
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

Camera arrived promptly with everything wrapped super safe, exactly in the condition that it was stated to be in

Thumbnail of user ricki127
Massachusetts
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

Exceptional camera in like new condition, I haven't checked all of its functions, but everything appears to be in order.

Thumbnail of user andrewr2209
Massachusetts
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

The condition of the lens is just as described (like new) and although I selected the free shipping it arrived in 2 days. Prices were better than the competition so I'll definitely be using them more often.

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Buy & sell used photography equipment at KEH Camera online store. Save up to 40% of retail and get a 180-days warranty! Financing options available.

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