KEH has a rating of 4.5 stars from 21,874 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KEH most frequently mention excellent condition, customer service, and fast delivery. KEH ranks 1st among Camera sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Nathan single handedly helped me through getting my camera gear after their security denied my payment for basically no reason "email not used with a vendor". My email is linked to my bank and has been used for every vendor purchase I've basically made to the card including Amazon and more. Well my payment got denied so I had to wait 2-5 days for a refund to make the purchase with PayPal and Nathan helped me to hold the purchase cart and change the order while not having to remake it so I can get my stuff. Got my package in 3 days after the PayPal went through. Thanks a ton!
User's manual (that came with the camera) was severely mangled due to size of shipping box being too small. The item (rated Ex) was crammed into the box, resulting in folds/creases. It required my time and effort to make it presentable/usable.
I was very pleasantly surprised. The lenses were exactly as described from website. In addition, the level of detail when packing was incredible. I will definitely be a repeat customer!
The process was simple and worked well. The lens condition is as advertised. I'm looking forward to using the Rokinon SP 14mm f/2.4 lens on the Milky Way this fall when I am in Utah.
Fast delivery wherever my location is as I travel as a wildlife photographer, I can always count on getting new or replacement equipment as needed for my photography.
Let's get the bad out of the way first... KEH's customer service is slow to respond. However, once they do, they are very helpful and they understand the issue, and try to resolve it.
I got my new 6D Mark 2 and am very happy with it. The condition is truly what they advertised: like new minus or something like that. It looks new, feels new, it's great.
Item arrived in a prompt manner and was in good condition.
Only issue is that the charger was not an original Nikon and
The camera did not come with the eyecup both of which I would have paid for had I known.
Other that this I am pleased with KEH.
Obsessed with my camera and purchasing through KEH. The only issue I have is the camera came wrapped in 1-2 layers of thin bubble wrap that was rolling around in an oversized box. The camera was not hardly protected and I'm shocked it arrived without damage. For the expense of these cameras and gear far better packaging is necessary.
All items I purchased were accurately described and rated. Shipping was quick and packing was excellent to ensure all items made it here safely. I will never hesitate to buy from them.
I know with KEH I am getting a product that has been inspected and I find their ratings of the condition of the items I've purchased to be accurate. What I liked most is that I left it in my cart for a week, contemplating my purchase and I didn't get flooded with emails wanting me to finish my purchase.
Website was easy to navigate, a good variety of options and great pricing compared to some other merchants. Camera arrived before the expected delivery date and was well packaged. Camera had some damage in it not disclosed on the website, it does not affect the functionality so will keep products.
Got what I needed and for fair price. I recently on another order got wrong item. And for first time in dozens of purchases got to see first hand just how great KEH customer service is. And great experience. Got correct item shipped out right away and very happy.
It's always nerve-wracking ordering used gear online and this was my first purchase! Shipping was super fast, and items fit the description of their condition. Used 1 of the 2 lenses I purchased the next day for a session and it was great! No issues whatsoever!
The quality of the camera I received was absolutely incredible.
I am a huge fan of their service.
My only issue = they use FedEx, which is HORRIBLE with delivery.
FedEx lied about the delivery date, I wasted an entire day at home, and had to spend the next day waiting as well without a delivery window.
Ditch FedEx please.
Seamless, I am happy to receive the camera as ordered. Camera works great, packaging was adequate, box arrived without any outward appearance of damage.
I bought an a99v for what I thought was 822CAD + fees/taxes, it was actually 822USD (or 1153CAD) + 160CAD in further charges from customs.
Other than this though, it was a very good experience, fast shipping, good customer service, and a good quality product. Clean sensor, decent batt. Life, good quality photos.
Picked up a used Canon 5D and discovered that I didn't have any vintage glass to fit it. Ugh... lol! So I came to good old KEH and, voila! Found the RIGHT fit and bought two Canon lenses for a great price! What more could you ask for?
Item was packaged nicely and looked in excellent condition except for a small piece that was broken. Did not hinder use of the camera and was not an essential piece.
My first time ordering from KEH. Once I figured out the grading it was easy to choose what I wanted. Items came well packaged and work great.
Super happy with my camera! There was some drama with the delivery, so I wish they would choose a new courier over FedEx, but it did eventually get to me. My charger appears to be nonfunctional, but I trust that customer service will make it right. Overall very happy with the quality of what I ordered!
Fast Reliable shipping. Products i get from KEH are always perfect. Couldn't be happier with my purchase. The source for all of my photographic needs.
Received the D850 promptly and condition was as-advertised. D7200 and D90 sent to KEH for sale separately, but no acknowledgement or payment received.
I was in the market for a wide angle 4x5 lens. I looked to KEH because I find the rating system to be the most reliable available. You can always find a cheaper option for used equipment but the condition of the item is a real gamble. KEH gives me the certainty I need when spending money on used expensive items. Again it did not disappoint as the lens came and matched the condition rating. I took the lens out to the field over the weekend and fired off a couple of shots and it performed perfectly. I am happy with the purchase and happy with the KEH experience.
Camera arrived promptly with everything wrapped super safe, exactly in the condition that it was stated to be in
Exceptional camera in like new condition, I haven't checked all of its functions, but everything appears to be in order.
The condition of the lens is just as described (like new) and although I selected the free shipping it arrived in 2 days. Prices were better than the competition so I'll definitely be using them more often.
Buy & sell used photography equipment at KEH Camera online store. Save up to 40% of retail and get a 180-days warranty! Financing options available.